/10
★★★★★
based on 1380 reviews published
★★★★★
based on 1380 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The feet of the wardrobe slide on the wheeled corners.
Boris K.
purchased on 25/11/2025
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for taking the time to leave us your feedback, and I am sincerely sorry to learn that the feet of your wardrobe slide on the wheeled corners.
The wheeled corners we offer are generally designed to be used with anti-slip pads or floor protections already present under the feet of the wardrobe to ensure better adherence.
If your wardrobe has smooth or hard plastic feet, this may indeed promote sliding.
To resolve this issue, I suggest one of the following solutions:
- Add an anti-slip material: You can place small squares of fine rubber, anti-slip foam (similar to that used for drawer mats), or thick felt between the foot of the wardrobe and the top of the wheeled corner.
Check the weight: Ensure that the weight of your furniture does not exceed the maximum load capacity indicated for the wheels.
Please feel free to contact us directly by email or phone if the problem persists after trying these solutions. We are at your disposal to advise you and find the best solution for you.
Best regards,
Alwena
Thank you for taking the time to leave us your feedback, and I am sincerely sorry to learn that the feet of your wardrobe slide on the wheeled corners.
The wheeled corners we offer are generally designed to be used with anti-slip pads or floor protections already present under the feet of the wardrobe to ensure better adherence.
If your wardrobe has smooth or hard plastic feet, this may indeed promote sliding.
To resolve this issue, I suggest one of the following solutions:
- Add an anti-slip material: You can place small squares of fine rubber, anti-slip foam (similar to that used for drawer mats), or thick felt between the foot of the wardrobe and the top of the wheeled corner.
Check the weight: Ensure that the weight of your furniture does not exceed the maximum load capacity indicated for the wheels.
Please feel free to contact us directly by email or phone if the problem persists after trying these solutions. We are at your disposal to advise you and find the best solution for you.
Best regards,
Alwena
1
/5
★☆☆☆☆
Good reception and speed of shipment, nothing to report.
Jean Luc M.
purchased on 03/11/2025
Translated review
1
/5
★☆☆☆☆
Poor quality tire as the edge is open when mounted and the steel band has appeared
Jacky P.
purchased on 08/10/2025
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
Thank you for bringing this issue to our attention.
We are sincerely sorry to learn that the tread of your tire has opened during mounting, revealing the internal structure (steel band). This situation is absolutely not normal.
This tire usually receives excellent quality feedback. It is very likely that this is an isolated manufacturing defect which, although rare, can unfortunately occur.
We take your satisfaction very seriously.
In order to better analyze the cause of this failure and to quickly offer you an exchange or an appropriate solution, we will contact you again by phone/email (if you specified it during your order).
Please accept our sincerest apologies for this inconvenience.
Best regards,
The Caujolle team
1
/5
★☆☆☆☆
I have already given my way of thinking to customer service by saying that it is unacceptable to send unfinished parts.
Jacques V.
purchased on 02/10/2025
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
Thank you for your very precise feedback. We have taken note of your comment regarding the untrimmed and raw cut parts.
We confirm, after verification, that the spacers resulting from the tube cutting have clearly not been subjected to deburring in accordance with our quality standards before shipment.
Please accept our sincere apologies for this oversight.
We take note of this point and have already made a firm internal reminder to our production team to ensure that this crucial finishing and quality control step is now systematically respected.
Thank you for helping us improve the quality of our products. If the finishing defect prevents you from using the parts correctly, please do not hesitate to contact our customer service to find a solution.
Best regards,
The Caujolle team
1
/5
★☆☆☆☆
The first wheel received was not on the right side and no exchange or refund was accepted because I had tried to fix the defect by grinding. Forced to buy another one (with a commercial gesture of 10%)
Simon B.
purchased on 19/09/2025
Translated review
1
/5
★☆☆☆☆
The package was well wrapped in plastic film but the metal tube of the devil's handles arrived bent. Now it is very fragile. Since I signed the carrier's paper, I don't know what to do.
Jpascal V.
purchased on 18/09/2025
Translated review
1
/5
★☆☆☆☆
The wheels were not new.
Florian R.
purchased on 19/08/2025
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
1
/5
★☆☆☆☆
I was not allowed to make a change because I did not request them with brakes. I had to order other wheels to resolve it. And now the customer is claiming that the Nylon tires of the wheels are marking the wooden floor.
Angela P.
purchased on 03/12/2024
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.