/10
★★★★★
based on 1127 reviews published
★★★★★
based on 1127 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The wheels were not new.
Florian R.
purchased on 19/08/2025
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
It may be that in some batches the rubber produces reactions related to the rubber salt present inside.
This can cause whitening that is unpredictable. We were not aware of this incident in order to handle a customer service issue.
We tried to contact you without success.
Please feel free to get back to us for a replacement.
1
/5
★☆☆☆☆
I was not allowed to make a change because I did not request them with brakes. I had to order other wheels to resolve it. And now the customer is claiming that the Nylon tires of the wheels are marking the wooden floor.
Angela P.
purchased on 03/12/2024
Translated review
Answer from CAUJOLLE ROUES ET ROULETTES
Hello,
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.
We regret this negative review, but we do not refuse to exchange the merchandise. We simply ask that you return the package at your own expense, as the merchandise had to be picked up in Spain, near Madrid, but you refused to pay for the shipping. Our general policy accepts product exchanges without issue, and returns are free, but only from France. As for the marks on the floor, it would have been ideal for you to consult us beforehand, as your floor might be too fragile. Sometimes, on very soft parquet floors, a roller can puncture and leave marks. We apologize for this negative experience.