/10
★★★★★
based on 1416 reviews published
★★★★★
based on 1416 reviews published
Latest customer reviews
5
/5
★★★★★
Very good products The caviar butter was perhaps less tasty than last time.
Didier C.
purchased on 27/12/2024
Translated review
Answer from Caviar de Neuvic
Hello,
We would like to thank you sincerely for your feedback and are delighted that you are enjoying our products. We take good note of your remark concerning the caviar butter and we are sorry that it did not have the same taste as last time. Your satisfaction is important to us, and we will pass on this information to our team in order to verify the quality of this product.
We look forward to accompanying you on future gourmet discoveries.
With kindest regards,
caviar de Neuvic customer service
We would like to thank you sincerely for your feedback and are delighted that you are enjoying our products. We take good note of your remark concerning the caviar butter and we are sorry that it did not have the same taste as last time. Your satisfaction is important to us, and we will pass on this information to our team in order to verify the quality of this product.
We look forward to accompanying you on future gourmet discoveries.
With kindest regards,
caviar de Neuvic customer service
5
/5
★★★★★
Delivery time observed. Integrity of parcel, packaging and aesthetic presentation excellent. Product quality perfect. Overall very satisfied. I'm becoming a customer!
Daniel M.
purchased on 26/12/2024
Translated review
Answer from Caviar de Neuvic
Hello,
Thank you very much for your wonderful feedback! We're delighted to hear that you're fully satisfied with the quality of our products, as well as the reception and aesthetics of our packaging. It's a real pleasure to count you among our new customers, and we look forward to accompanying you on many gourmet discoveries in the future.
Your satisfaction is our priority, and we will do everything in our power to continue offering you an exceptional experience.
With kindest regards,
caviar de Neuvic customer service
Thank you very much for your wonderful feedback! We're delighted to hear that you're fully satisfied with the quality of our products, as well as the reception and aesthetics of our packaging. It's a real pleasure to count you among our new customers, and we look forward to accompanying you on many gourmet discoveries in the future.
Your satisfaction is our priority, and we will do everything in our power to continue offering you an exceptional experience.
With kindest regards,
caviar de Neuvic customer service
5
/5
★★★★★
A real treat... I recommend it.
Frederic M.
purchased on 25/12/2024
Translated review
Answer from Caviar de Neuvic
Hello,
Thank you so much for your positive feedback! We are delighted that our products have given you complete satisfaction and that you recommend them. Your enthusiasm is our greatest reward!
We hope to have the pleasure of accompanying you again for other gourmet moments.
With our most respectful regards,
caviar de Neuvic customer service
Thank you so much for your positive feedback! We are delighted that our products have given you complete satisfaction and that you recommend them. Your enthusiasm is our greatest reward!
We hope to have the pleasure of accompanying you again for other gourmet moments.
With our most respectful regards,
caviar de Neuvic customer service
5
/5
★★★★★
Perfect
Marie T.
purchased on 26/12/2024
Translated review
Answer from Caviar de Neuvic
Hello,
Thank you very much for your positive feedback! We're delighted that you were so satisfied with our products and that you enjoyed your experience on our site.
Your satisfaction is our priority, and we hope to have the pleasure of accompanying you again for new gourmet discoveries.
With our most distinguished greetings,
caviar de Neuvic customer service
Thank you very much for your positive feedback! We're delighted that you were so satisfied with our products and that you enjoyed your experience on our site.
Your satisfaction is our priority, and we hope to have the pleasure of accompanying you again for new gourmet discoveries.
With our most distinguished greetings,
caviar de Neuvic customer service
4
/5
★★★★☆
Good product but I would have liked a gift pack.
Nicolas K.
purchased on 25/12/2024
Translated review
Answer from Caviar de Neuvic
Hello,
Thank you for your positive feedback about our products. We are delighted that you are satisfied.
However, we understand your wish for a gift package. As the majority of our products are fresh and delicate items, we are unfortunately unable to offer gift wrapping to guarantee their optimal quality upon receipt.
We thank you for your understanding and look forward to satisfying you with future orders.
With kindest regards,
caviar de Neuvic customer service
Thank you for your positive feedback about our products. We are delighted that you are satisfied.
However, we understand your wish for a gift package. As the majority of our products are fresh and delicate items, we are unfortunately unable to offer gift wrapping to guarantee their optimal quality upon receipt.
We thank you for your understanding and look forward to satisfying you with future orders.
With kindest regards,
caviar de Neuvic customer service
5
/5
★★★★★
Nothing to say. Perfect!
Bertrand D.
purchased on 26/12/2024
Translated review
Answer from Caviar de Neuvic
Hello,
Thank you very much for your positive feedback! We're delighted that you were so satisfied with our products and that you enjoyed your experience on our site.
Your satisfaction is our priority, and we hope to have the pleasure of accompanying you again for new gourmet discoveries.
With our most distinguished greetings,
caviar de Neuvic customer service
Thank you very much for your positive feedback! We're delighted that you were so satisfied with our products and that you enjoyed your experience on our site.
Your satisfaction is our priority, and we hope to have the pleasure of accompanying you again for new gourmet discoveries.
With our most distinguished greetings,
caviar de Neuvic customer service
5
/5
★★★★★
We really enjoyed it.
Michel M.
purchased on 10/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your positive feedback and your 5-star rating! We're delighted to hear that our Osciètre caviar met your expectations. Quality and excellence are at the heart of our commitments, and your satisfaction is our greatest reward. We look forward to seeing you soon, Caviar de Neuvic Customer Service
5
/5
★★★★★
To enjoy for the festive season
Dominique L.
purchased on 28/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, We're delighted to hear that our Baeri and Oscietre caviars have helped to make your festive season even more special. Your satisfaction is our priority. Don't hesitate to come back to us for other exceptional moments, we'll be delighted to accompany you again. See you soon and best wishes for the New Year! Caviar de Neuvic Customer Service
5
/5
★★★★★
Top, I had a problem with the post office. I called on a Saturday and they sorted out my problem.
Patrick L.
purchased on 04/12/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're sorry for the initial concern with the Chronofresh service, but happy to hear that it didn't impact your satisfaction with our service. Your satisfaction is our priority, and we are delighted that Sevruga caviar met your expectations. Thank you for your trust and recommendation! We look forward to accompanying you again for your next exceptional moments. Caviar de Neuvic Customer Service
5
/5
★★★★★
....
Joelle L.
purchased on 02/12/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for these 5 stars, we hope that Sevruga caviar has fully met your expectations. We look forward to accompanying you on your next exceptional meals. Customer service Caviar de Neuvic
5
/5
★★★★★
Very good products Unfortunately we had a delivery problem but "caviar de neuvic" was not responsible. Perhaps they should change carriers...
Claudine B.
purchased on 02/12/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5 star feedback! We are very sorry for the delivery problem you encountered. Although this is beyond our control, we take your comments about the carrier very seriously and are constantly working to improve our services. Your satisfaction is very important to us, and we hope to see you again soon for other gourmet experiences. Thank you for your confidence Caviar de Neuvic Customer Service
5
/5
★★★★★
Quality service Carrier who cares about the premises I recommend without hesitation Thank you
Corine W.
purchased on 12/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your superb 5-star feedback! We are delighted that you appreciated the quality of our service and the care taken by our carrier. Your recommendation is our greatest satisfaction! Thank you for your confidence, and we look forward to working with you again on your next orders. Customer service Caviar de Neuvic
5
/5
★★★★★
Fast delivery and high quality products. One regret: you no longer send a small cooler bag...
Renée C.
purchased on 03/12/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback and your compliments on the quality of our products and the speed of shipment! Regarding your comment on the cooler bag, we would like to point out that our shipments have always been designed to guarantee the cold chain thanks to isothermal packaging and high-performance cooling gels. We are delighted that our products have met with your complete satisfaction. Thank you for your confidence Caviar de Neuvic Customer Service
5
/5
★★★★★
Perfect
Boris O.
purchased on 03/12/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your 5-star review! Your satisfaction is our priority, and we look forward to serving you again! Customer service Caviar de Neuvic
5
/5
★★★★★
The product, the welcome and the service are TOP. Chronofresh's service and follow-up leaves something to be desired; it's better to have your order delivered 24 hours before the desired date to be on the safe side.
Jean-yves B.
purchased on 30/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your compliments on our products, our welcome and our service! We are delighted that you enjoyed your experience with us. Concerning our Chronofresh carrier, we understand your comment and regret the hazards sometimes encountered with their service. We advise you to anticipate your deliveries slightly, for greater peace of mind. Your opinion counts and your satisfaction is paramount. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
5
/5
★★★★★
Efficient and responsive site
Jean Marc V.
purchased on 25/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your 5 star review! We appreciate your feedback regarding our website. We hope that the Osciètre and the Anguille fumé have met your taste expectations. We look forward to assisting you with your future orders. Customer service Caviar de Neuvic
5
/5
★★★★★
Easy order taking, very short delivery time with ChronoFresh.
Eric A.
purchased on 28/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We're delighted to hear that our carrier's order-taking and service met your expectations. Your satisfaction is our priority, and we hope to see you again for other equally successful orders. Customer service Caviar de Neuvic
5
/5
★★★★★
Attentive service!
Huguette L.
purchased on 26/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your 5-star rating! Our service does everything in its power to provide you with quality follow-up. Your satisfaction is our greatest reward. See you soon! Customer service Caviar de Neuvic
5
/5
★★★★★
Perfect
Jean-claude S.
purchased on 21/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Customer service Caviar de Neuvic
5
/5
★★★★★
Fast and secure shipping, and the product itself is perfect.
Guillaume L.
purchased on 07/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your review! We are delighted that your experience with us went well and that our Baeri caviar met your expectations. We look forward to seeing you among our next orders! Customer service Caviar de Neuvic
5
/5
★★★★★
Received on time, well packaged
Florine M.
purchased on 03/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your kind review. We are happy to know that you were able to receive your package on time. At Caviar de Neuvic, our products are carefully packaged to preserve their freshness and quality. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
2
/5
★★☆☆☆
Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!
Erick G.
purchased on 07/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic
5
/5
★★★★★
Very good. Good caviar even if I'm not a connoisseur.
Alain M.
purchased on 07/11/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your feedback and for your 5-star rating. We are fully satisfied that even without being a connoisseur, you were able to appreciate our Baeri caviar. Please do not hesitate to contact us if you require any further information for your next order. See you soon Customer service Caviar de Neuvic
5
/5
★★★★★
Very good products overall
Alain P.
purchased on 31/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your positive feedback. We are happy to hear that our delicatessen products have met your expectations. See you soon! Customer service Caviar de Neuvic
3
/5
★★★☆☆
Disappointed because some products are not at all to my taste
Marie Odile L.
purchased on 21/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service
3
/5
★★★☆☆
The site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.
Regine B.
purchased on 22/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service
5
/5
★★★★★
RAS: precise and punctual delivery, careful and protective packaging.
Patrick L.
purchased on 21/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your review and 5-star rating. Caviar de Neuvic is delighted to hear that your experience with us was a success. Your satisfaction is our priority. Thank you for your confidence! Customer service Caviar de Neuvic
5
/5
★★★★★
Perfect!
Alain C.
purchased on 17/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! Your satisfaction is our greatest reward. We look forward to accompanying you again for more perfect moments! Caviar de Neuvic Customer Service
2
/5
★★☆☆☆
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
Gentiane G.
purchased on 09/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
5
/5
★★★★★
Fast delivery. Products well packaged in a space-saving, easy-to-handle box. Products not yet tasted ....
Christiane J.
purchased on 15/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5 star feedback! We are delighted that the delivery was quick and that our products were carefully packaged for optimal reception. We hope you will appreciate their quality as soon as you taste them. Don't hesitate to come back and share your experience with us! See you soon! Caviar de Neuvic Customer Service
5
/5
★★★★★
Ras.
Gisbert M.
purchased on 29/09/2024
Translated review
Answer from Caviar de Neuvic
Hello, thank you for your feedback and your 5-star review! See you soon! Customer service Caviar de Neuvic
5
/5
★★★★★
Very good
Franck L.
purchased on 07/10/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your 5-star review. Your satisfaction is our priority! See you soon! Customer service Caviar de Neuvic
5
/5
★★★★★
Everything is perfect, the site is easy to use, the products perfectly explained and the delivery impeccable on the times announced and the cold chain perfectly respected.
Denis K.
purchased on 28/09/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your constructive feedback and for your 5-star rating! Caviar de Neuvic is very pleased to hear that the entire purchasing process for your order went smoothly. Our products are carefully packaged to guarantee freshness and quality. What's more, we ship with Chronofresh to ensure refrigerated delivery. Your satisfaction is our greatest reward. See you soon! Caviar de Neuvic Customer Service
5
/5
★★★★★
Very good quality products. Faultless shipping and packaging.
Jean Pierre M.
purchased on 25/09/2024
Translated review
Answer from Caviar de Neuvic
Hello, thank you for this superb 5-star review! Caviar de Neuvic is committed to the quality of its products. We are happy to know that our delicatessen products have met all your expectations. Thank you for your confidence. See you soon! Customer service Caviar de Neuvic
5
/5
★★★★★
Very good products
Eugenio F.
purchased on 17/09/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5 stars and your excellent feedback! We are delighted that our products met your expectations and that you found them to be up to your standards. At Caviar de Neuvic, we pride ourselves on offering products of the highest quality. Your satisfaction is our greatest reward, and your feedback encourages us to continue offering the very best in French excellence. We look forward to meeting you again for future tastings of our exceptional products. Customer service Caviar de Neuvic
5
/5
★★★★★
Very good
Alexis D.
purchased on 12/09/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We are delighted to hear that our fish roe has met your expectations. Your satisfaction is our priority. We hope to see you again soon among our next orders. Customer service Caviar de Neuvic
5
/5
★★★★★
A happy duo...
Evelyn M.
purchased on 09/09/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you so much for your 5 stars and your enthusiastic feedback! We're delighted to hear that our "Plaisir Duo" gift set added a touch of happiness to your moment. Our boxes are designed to offer a refined gourmet experience, and we're delighted to hear that you enjoyed this tasting for two. At Caviar de Neuvic, we do our utmost to create unique moments of sharing around exceptional products. Your satisfaction is the best reward of all, and we're happy to contribute to these precious moments. We look forward to welcoming you to our range of gift sets for new tasting experiences.* Caviar de Neuvic Customer Service
5
/5
★★★★★
No (nasty) surprises. The order arrived exactly as expected, in good condition, in a word: perfect.
Jacques C.
purchased on 23/08/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you for your 5-star review! Your satisfaction is our priority! We are delighted to hear that your experience with us was a success! See you soon! Caviar de Neuvic Customer Service
5
/5
★★★★★
Easy to order. Very good online support.
Marc C.
purchased on 09/08/2024
Translated review
Answer from Caviar de Neuvic
Hello, Thank you very much for your positive feedback! We're delighted to hear that you found our site easy to use and that our online support lived up to your expectations. We do our best to provide a smooth and enjoyable experience for our customers, and your feedback is a great source of motivation for us. Please don't hesitate to contact us if you need any help in the future. the caviar de Neuvic team
5
/5
★★★★★
Delivery assured under the best conditions.
Anne-marie P.
purchased on 29/07/2024
Translated review
Answer from Caviar de Neuvic
Thank you very much for your positive feedback! We are delighted to hear that the delivery went smoothly. Your satisfaction is our priority, and we are pleased to see that our efforts to ensure quality delivery are bearing fruit. Please do not hesitate to contact us if you have any further queries. See you soon! The caviar de Neuvic team