/10
★★★★★
based on 1119 reviews published
★★★★★
based on 1119 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I ordered a box of 100g and there was an offer with a box of 30g offered I only opened the box of 30g are disappointing I do not know what will be the surprise for the other box, but I will say that this tasting does not make me want to recommend this caviar too bad it was a disappointing first try
Annie C.
purchased on 07/01/2025
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2
/5
★★☆☆☆
The order was not registered in the delivery list, so the product arrived 48 hours late.
Patricia P.
purchased on 23/12/2024
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Answer from Caviar de Neuvic
Hello,
Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience caused by the delay in your delivery.
After verification, it appears that your order was not correctly recorded in the delivery listing. We will be reinforcing our internal processes to prevent this type of error recurring in the future.
Your satisfaction is our priority, and we remain at your disposal should you have any questions or require further assistance.
Yours faithfully
Caviar de Neuvic Customer Service
Thank you for taking the time to share your experience with us. We are very sorry for the inconvenience caused by the delay in your delivery.
After verification, it appears that your order was not correctly recorded in the delivery listing. We will be reinforcing our internal processes to prevent this type of error recurring in the future.
Your satisfaction is our priority, and we remain at your disposal should you have any questions or require further assistance.
Yours faithfully
Caviar de Neuvic Customer Service
2
/5
★★☆☆☆
Delivery under tt, postponement without explanation, product practically frozen on arrival, chronopost to be avoided!!!!
Erick G.
purchased on 07/11/2024
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Answer from Caviar de Neuvic
Hello, We are very sorry that your experience with our carrier was not satisfactory. We would like to point out that our products are carefully prepared by our logistics department to guarantee their quality. However, the problem seems to have been caused by the Chronofresh carrier, beyond our control. We fully understand your dissatisfaction and will immediately pass on your comments to the Chronofresh department in order to take the necessary measures. We thank you for your understanding and remain at your disposal for any further questions or assistance. We hope this does not affect your future orders with Caviar de Neuvic. Customer service Caviar de Neuvic
3
/5
★★★☆☆
Disappointed because some products are not at all to my taste
Marie Odile L.
purchased on 21/10/2024
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Answer from Caviar de Neuvic
Hello, thank you for your feedback. We are sorry to hear that the dried caviar and eel did not meet your expectations. We understand that these products can have very particular tastes and may not be suitable for everyone. We do our best to offer a selection of quality products, but taste preferences can vary. If you would like recommendations for other products or have any questions, please contact us. We'd be delighted to guide you towards alternatives that might best suit your needs. We hope to see you again in our future orders. Caviar de Neuvic Customer Service
3
/5
★★★☆☆
The site is neither fluid nor reliable (information on shipping costs, promotional offers, etc.), leading to problems that customer service is unable to manage, resulting in tension and misunderstandings.
Regine B.
purchased on 22/10/2024
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Answer from Caviar de Neuvic
Hello, First of all, thank you for taking the time to share your experience. At Caviar de Neuvic, all comments are taken seriously. We are very sorry to hear that you have encountered difficulties on our site, particularly with the shipping information and the accumulation of promotions. Shipping costs are 22.80€ and free shipping is 130€. This information is displayed when you create a shopping cart, then in your summary before proceeding to checkout. Our offers are not cumulative. We fully understand that this may have caused frustration and misunderstanding, and we apologize again. Rest assured that we will take your comments into consideration. We are actively working on making our site more fluid and our information clearer, so that you can enjoy a more pleasant customer experience. We will also be reviewing our processes to better support our customer service team in handling these situations. Thank you again for your constructive feedback, which will help us to move forward. We hope this mishap in no way detracts from your loyalty. Caviar de Neuvic Customer Service
2
/5
★★☆☆☆
A good house but quality problems. Good quality order except for the dried out salmon slices. More seriously, on the previous order, customer service did not follow up on a purchase and complaint of totally inedible truffles (full of water).
Gentiane G.
purchased on 09/10/2024
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Answer from Caviar de Neuvic
Hello, Thank you for taking the time to share your experience. We are delighted that you enjoyed the overall quality of our delicatessen products such as tarama, trout roe and wakame seaweed. However, we are very sorry to hear that the salmon slices did not meet your expectations. As for the truffles, we fully understand your dissatisfaction and apologize for the lack of follow-up on our part. This is not our policy and we will review our process to ensure that all complaints receive a prompt and appropriate response in the future. Thank you again for your feedback, which helps us to improve. If you have any further questions or if we can help you in any way, please do not hesitate to contact us again. We hope this mishap will not affect your loyalty to our company. Customer service Caviar de Neuvic
3
/5
★★★☆☆
Problem with delivery.
Eric M.
purchased on 28/07/2024
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Answer from Caviar de Neuvic
Hello, We are very sorry for the one-day delay in the delivery of your order. We understand how frustrating this can be and apologize for the inconvenience. We are constantly working with our partners to improve our delivery times, and your feedback is essential in helping us to improve. If you have any further questions or concerns, please do not hesitate to contact us, we will be delighted to assist you. Thank you for your understanding and patience. The caviar de Neuvic team
3
/5
★★★☆☆
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
André C.
purchased on 16/12/2023
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3
/5
★★★☆☆
Not very easy to navigate
Francis B.
purchased on 08/12/2023
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Answer from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
3
/5
★★★☆☆
Non-conforming order
Serge H.
purchased on 03/12/2023
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Answer from Caviar de Neuvic
Thank you for ordering from our website. We apologize for the problem you encountered with your order. Our consulting teams dealt with you on the phone at that time and we offered you a commercial gesture. I hope that this logistical problem will not affect your confidence in our company, and we have made our order preparation teams aware of the problem again. Sincerely, Caviar de Neuvic Customer Service
3
/5
★★★☆☆
Product too salty. Disappointed to find that this caviar comes from Bulgaria.
The delivery man demanded that I go down the street rather than deliver to my home.
Otherwise no problem with the cold.
Nicole H.
purchased on 04/12/2023
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3
/5
★★★☆☆
Promotional offer not interesting given the application of shipping costs. So that was the last time.
Prade P.
purchased on 24/11/2023
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2
/5
★★☆☆☆
Impossible to make the reservation by internet I had to phone to place the order and on top of that you forgot the 2 mother of pearl spoons!!!
Acheteur Vérifié
purchased on 02/12/2022
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3
/5
★★★☆☆
Totally disorganized delivery
Acheteur Vérifié
purchased on 01/07/2022
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3
/5
★★★☆☆
Delivery not made on the day of the appointment . Made the next day without prior notice. Being away, I had to improvise a reception to avoid a 3-day postponement. I'm not sure that the cold chain was respected, especially as these were scorching hot days.
Acheteur Vérifié
purchased on 16/05/2022
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3
/5
★★★☆☆
The service is perfect, but I haven't received the mother-of-pearl spoons. Could you please send them to me. As for the rest, nothing to say.
Acheteur Vérifié
purchased on 19/12/2021
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2
/5
★★☆☆☆
THERE MAY BE PROBLEMS, WE TRY TO CATCH THE UNHAPPY CUSTOMER, BUT WE DON'T SEND HIM ADVERTISING.
Acheteur Vérifié
purchased on 27/11/2021
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Answer from Caviar de Neuvic
Hello, Unfortunately, our carrier has experienced a delay with one of their trucks and your delivery has been delayed. First of all, I would like to apologize for this delay in delivery. Despite our efforts to guarantee the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. To ensure this, if you wish, we can ask for the temperature curves of your parcel to be tracked. To assure you of this, if you wish, we can ask for the temperature curves of your parcel to be tracked. If you allow us to do so, we will contact you shortly by email for a commercial gesture. Best regards,
3
/5
★★★☆☆
Delivery problem with chronofresh.
Too bad ...
Acheteur Vérifié
purchased on 22/11/2021
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2
/5
★★☆☆☆
A series of errors or absent-mindedness! After placing my order, having mentioned my wish to include gift bags, an operator called me back, saying that she was making sure. On receiving the parcel, I noted that only one copy was enclosed and called the after-sales service, who told me that they would call me back! With no news after two days, I called back and was told that the necessary would be done... To be continued! I'm waiting and hope I won't have to call again.
Acheteur Vérifié
purchased on 10/11/2021
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Answer from Caviar de Neuvic
Hello, sorry for the misunderstanding around these exchanges. As agreed together, we then sent the bags. We will think to offer this kind of products more easily on our website. Hoping nevertheless that the bags have brought you satisfaction.
2
/5
★★☆☆☆
On the site it is mentioned that for caviar osciètre short DDM qu'elle was two months guaranteed (still present on the site this day 29/09 the young woman doubted the phone to contact and told me it was good. In fact ordered on 20/09 DDM on the box 17/10/21! Not happy at all, hard to believe that such a DDM guarantee is left unfulfilled.
Acheteur Vérifié
purchased on 20/09/2021
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Answer from Caviar de Neuvic
Hello Madam, We apologize for this error in the preparation of your order. Indeed, the short DDM of your osciètre caviar was 3 weeks whereas we commit ourselves to a minimum of 2 months. I will send you an email with a commercial gesture of compensation. We wish you a pleasant day.
3
/5
★★★☆☆
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
Acheteur Vérifié
purchased on 02/08/2021
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Answer from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!
3
/5
★★★☆☆
Delivery problem that was not honoured on the date originally planned
Acheteur Vérifié
purchased on 07/06/2021
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Answer from Caviar de Neuvic
Hello, Unfortunately, our carrier Chronofresh has experienced a delay with one of their trucks and your delivery has been delayed by a day. First of all, I would like to apologize for this delay in delivery. Despite our efforts to ensure the best possible delivery, our carrier Chronofresh sometimes experiences distribution problems. Therefore, I would like to inform you that Chronofresh keeps parcels in refrigerated hubs and trucks in order to respect the cold chain. Sincerely,
3
/5
★★★☆☆
Too expensive for the quality despite the discount
Acheteur Vérifié
purchased on 05/06/2021
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2
/5
★★☆☆☆
Received my order after three delivery attempts. What's more, I wasn't warned that he wasn't coming to deliver on the scheduled date.
Acheteur Vérifié
purchased on 08/05/2021
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3
/5
★★★☆☆
Little ease of navigation.
Acheteur Vérifié
purchased on 25/01/2021
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2
/5
★★☆☆☆
The paid order didn't come, after 3 weeks I called the seller again, who told me they had a computer problem, for the deliveries, but apparently not for the collection, problem solved.
Acheteur Vérifié
purchased on 13/01/2021
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3
/5
★★★☆☆
Problem at the time of the order at the beginning, confusion between address of invoicing and address of delivery. the parcel was delivered to the bad address, then it took one week to receive caviar at the good place. Neuvic was reagent by e-mail and present pat telephone but nothing made there has made.
Acheteur Vérifié
purchased on 03/01/2021
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3
/5
★★★☆☆
Caviar de Neuvic can't help it: I can't navigate, I can barely swim.
Acheteur Vérifié
purchased on 26/12/2020
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3
/5
★★★☆☆
Given the type of product and the amount of the order, the lack of attention during preparation is really disappointing (a product was forgotten).
Acheteur Vérifié
purchased on 26/12/2020
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3
/5
★★★☆☆
The site is a little complex, but we quickly put our consultation in the basket and each time we come back we add the product. Otherwise perfect delivery and a delight to taste.
Acheteur Vérifié
purchased on 15/12/2020
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