/10
★★★★★
based on 1119 reviews published
★★★★★
based on 1119 reviews published
Latest customer reviews
5
/5
★★★★★
Zero defects: online ordering is easy, delivery is on time and well protected. Thank you.
Acheteur Vérifié
purchased on 12/11/2021
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5
/5
★★★★★
Beautiful site, clear explanations on "how to consume"
Acheteur Vérifié
purchased on 10/11/2021
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2
/5
★★☆☆☆
A series of errors or absent-mindedness! After placing my order, having mentioned my wish to include gift bags, an operator called me back, saying that she was making sure. On receiving the parcel, I noted that only one copy was enclosed and called the after-sales service, who told me that they would call me back! With no news after two days, I called back and was told that the necessary would be done... To be continued! I'm waiting and hope I won't have to call again.
Acheteur Vérifié
purchased on 10/11/2021
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Answer from Caviar de Neuvic
Hello, sorry for the misunderstanding around these exchanges. As agreed together, we then sent the bags. We will think to offer this kind of products more easily on our website. Hoping nevertheless that the bags have brought you satisfaction.
5
/5
★★★★★
Simply perfect and efficient
Acheteur Vérifié
purchased on 05/11/2021
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5
/5
★★★★★
Easy navigation
Acheteur Vérifié
purchased on 04/11/2021
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5
/5
★★★★★
Very well
Acheteur Vérifié
purchased on 02/11/2021
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5
/5
★★★★★
We haven't tasted them yet, but the order, appointment and delivery were perfect.
Acheteur Vérifié
purchased on 21/10/2021
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5
/5
★★★★★
The site is simple and clear. One call to arrange delivery, which is fast (24h) and reliable.
Acheteur Vérifié
purchased on 10/10/2021
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 21/10/2021
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5
/5
★★★★★
Good, constructive and respectful telephone conversations! Perfect refrigerated delivery ....
Acheteur Vérifié
purchased on 21/10/2021
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5
/5
★★★★★
Pleasant site and enlightening content on the various products
Acheteur Vérifié
purchased on 18/10/2021
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5
/5
★★★★★
Easy to access, very clear.
Acheteur Vérifié
purchased on 17/10/2021
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5
/5
★★★★★
Everything went very well, the order arrived without any problems, I was warned in good time, which is very good.
Acheteur Vérifié
purchased on 30/09/2021
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5
/5
★★★★★
Follow-up of delivery always perfect with a very good reception. The product is excellent. I'll definitely recommend it.
Acheteur Vérifié
purchased on 01/10/2021
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5
/5
★★★★★
The site is very well done. I was contacted to schedule delivery. Excellent service! Bravo
Acheteur Vérifié
purchased on 13/09/2021
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5
/5
★★★★★
Always very satisfied with the service However, I would like to point out that a few months ago you asked me to return a tin of wild white caviar and I haven't had any reply since.
Acheteur Vérifié
purchased on 28/09/2021
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2
/5
★★☆☆☆
On the site it is mentioned that for caviar osciètre short DDM qu'elle was two months guaranteed (still present on the site this day 29/09 the young woman doubted the phone to contact and told me it was good. In fact ordered on 20/09 DDM on the box 17/10/21! Not happy at all, hard to believe that such a DDM guarantee is left unfulfilled.
Acheteur Vérifié
purchased on 20/09/2021
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Answer from Caviar de Neuvic
Hello Madam, We apologize for this error in the preparation of your order. Indeed, the short DDM of your osciètre caviar was 3 weeks whereas we commit ourselves to a minimum of 2 months. I will send you an email with a commercial gesture of compensation. We wish you a pleasant day.
5
/5
★★★★★
Perfect, the site is easy to use and I don't hesitate to place the same order again, it's super fast!
Acheteur Vérifié
purchased on 13/09/2021
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5
/5
★★★★★
Great service! Navigation on the new site is top notch. Thank you for scheduling delivery so well.
Acheteur Vérifié
purchased on 13/09/2021
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 05/09/2021
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5
/5
★★★★★
Well... simple
Acheteur Vérifié
purchased on 13/08/2021
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5
/5
★★★★★
Personalized, efficient service
Acheteur Vérifié
purchased on 18/08/2021
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 17/08/2021
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1
/5
★☆☆☆☆
Very disappointed with the order! I called you, I'm still waiting for your call back. I promise.
Acheteur Vérifié
purchased on 14/08/2021
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Answer from Caviar de Neuvic
Hello, Following our telephone discussion, we will do our utmost to ensure that the "caviar sélection" range is better differentiated from the "caviar du Domaine" range. Have a nice day!
5
/5
★★★★★
Everything went well, I'm very satisfied.
Acheteur Vérifié
purchased on 31/07/2021
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4
/5
★★★★☆
As expected
Acheteur Vérifié
purchased on 11/08/2021
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5
/5
★★★★★
Wonderful and delicious thank you for your work
Acheteur Vérifié
purchased on 02/08/2021
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4
/5
★★★★☆
Very good product fast delivery
Acheteur Vérifié
purchased on 03/08/2021
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5
/5
★★★★★
As ordered
Acheteur Vérifié
purchased on 02/08/2021
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3
/5
★★★☆☆
It's not user-friendly: you have to be very careful about what you order: gram, price, etc. In addition, the delivery was cancelled without any warning. The service provider chosen to deliver is really mediocre in terms of customer relations. This is detrimental to Neuvic's image.
Acheteur Vérifié
purchased on 02/08/2021
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Answer from Caviar de Neuvic
Hello, We'd like to come back to you following the redesign of our website. This new site should make it easier for you to navigate through the ordering process. If you have any problems, please do not hesitate to contact our customer service department. We'll be delighted to advise you. Have a nice day!