/10
★★★★★
based on 1119 reviews published
★★★★★
based on 1119 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Particularly the delivery, about which I've already given you my opinion. The Chronopost service I used was truly lamentable in terms of home delivery and on time as promised.
Acheteur Vérifié
purchased on 12/12/2020
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3
/5
★★★☆☆
The delivery was as we expected and went smoothly. It was the caviar itself that disappointed us.
Acheteur Vérifié
purchased on 30/11/2020
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3
/5
★★★☆☆
Top site , process order, good, disappointing product
Acheteur Vérifié
purchased on 09/12/2020
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3
/5
★★★☆☆
Many problems on the site to validate the order which, as a result, was shipped to an incorrect address. No re-expedition solution
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Caviar was not in chrono fresh
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
Vire appel pour fixer la date de livraison et..... delivery le lendemain !!! !
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Taste of the box so not great and impossible to close.
Acheteur Vérifié
purchased on 02/12/2020
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3
/5
★★★☆☆
Not always very clear between the internet proposal and once entered in our account
Acheteur Vérifié
purchased on 25/11/2020
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2
/5
★★☆☆☆
Lamentable chrono delivery service that forced us to wait for half a day, only to tell us at 10.50pm that delivery would not take place!!!!!!!!!!!!!!!!!
Acheteur Vérifié
purchased on 12/05/2020
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2
/5
★★☆☆☆
I wouldn't recommend it because, although the delivery is perfect, the quality of the product is very disappointing.
Acheteur Vérifié
purchased on 12/03/2020
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3
/5
★★★☆☆
I ordered and received my order through "la ruche qui dit oui", order for Christmas, made and received without problem.
I visited your site at the time of ordering and have no specific opinion.
Acheteur Vérifié
purchased on 14/12/2019
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3
/5
★★★☆☆
A little disappointed with the taste of this caviar which had a little earthy taste that we hadn't had in our previous experiences. If you have any explanations, please let us know.
Acheteur Vérifié
purchased on 23/12/2019
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3
/5
★★★☆☆
The delivery didn't go very well and caused problems for the person for whom the products were intended.
Acheteur Vérifié
purchased on 11/02/2019
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3
/5
★★★☆☆
Fine
Acheteur Vérifié
purchased on 29/06/2018
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3
/5
★★★☆☆
I'm not a connoisseur, but two months apart I ordered the same caviar from you. The first time it was really excellent, whereas lately, and I say this cautiously as I don't necessarily have an infallible taste, I didn't like it very much and it even seemed to have a very slight vase aftertaste. I'm embarrassed to admit this to you as I'm sure you take the greatest care with your product.
Acheteur Vérifié
purchased on 12/03/2018
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3
/5
★★★☆☆
Hello i sent an email about a month ago without any news from you. the 1st tin of caviar was not good, the taste was acid and not good while the 2nd tin was succulent.
Acheteur Vérifié
purchased on 15/12/2017
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Answer from Caviar de Neuvic
Further to your first e-mail, we would first like to apologize. We have passed on your comment to our quality department, who have not noticed any other remarks about this batch of caviar. We apologize for this inconvenience, and hope that the second box has been suitable for you.
3
/5
★★★☆☆
Site could certainly be improved
Acheteur Vérifié
purchased on 09/02/2018
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Answer from Caviar de Neuvic
We're working on it right now!
3
/5
★★★☆☆
Details of origin and payment card to be improved
Acheteur Vérifié
purchased on 14/12/2017
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Answer from Caviar de Neuvic
We're working on improvements to the website, thank you!
3
/5
★★★☆☆
Beluga bof
Acheteur Vérifié
purchased on 18/12/2017
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Answer from Caviar de Neuvic
We're sorry the Beluga wasn't to your liking. We hope you enjoyed the Osciètre caviar from our selection.
3
/5
★★★☆☆
Good, but the promotional offers could be clearer.
Acheteur Vérifié
purchased on 18/12/2017
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Answer from Caviar de Neuvic
Thanks for your feedback, we're working on it right now!
3
/5
★★★☆☆
The delivery service needs to be reviewed: it is imperative to be there but with an amplitude of 4 h it is necessary to take a day off work! in addition 2 days in a row since the 1st day no delivery and warned at the last moment.moreover the product was not in a cooler.
Acheteur Vérifié
purchased on 09/12/2017
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Answer from Caviar de Neuvic
Hello, we're sorry about this delivery problem. Our Chronofresh carrier specializes in the delivery of fresh products. Refrigerated deliveries respect the cold chain until they reach your home. If you wish, we can provide you with the temperature curve of the parcel. As for the time of delivery, unfortunately our carrier cannot guarantee a precise time of arrival. That's why we recommend our customers to be at home in the morning.
2
/5
★★☆☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 28/12/2017
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Answer from Caviar de Neuvic
After reviewing your order and delivery, we apologize and understand your dissatisfaction. We will also take into account the relevance of your comment. Until now, we did not send parcels to the post office on Fridays. As Monday January 1 was a public holiday, your parcel left our warehouses on January 2 and arrived at its destination on January 4.
3
/5
★★★☆☆
Site not very explicit. I had to phone to get some explanations. I would have appreciated more details about the taste and why not suggest another alternative. Obvious lack of advice. CM
Acheteur Vérifié
purchased on 04/12/2017
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Answer from Caviar de Neuvic
Hello, thank you for your constructive comment. We are currently working on improving our website and product information sheets. We'll take your comment into account. Thank you very much.
3
/5
★★★☆☆
Pretty well designed
Acheteur Vérifié
purchased on 30/11/2017
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Answer from Caviar de Neuvic
Thank you very much! We hope you enjoyed the Baeri Signature Caviar and Caviar Butter.