/10
★★★★★
based on 1119 reviews published
★★★★★
based on 1119 reviews published
Latest customer reviews
4
/5
★★★★☆
The delivery was a little long, postponed from the delivery site; this was not your fault.
Michelle A.
purchased on 28/04/2024
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Answer from Caviar de Neuvic
Hello, Thank you for your kind review! We are sorry to hear that the delivery time did not meet your expectations. We will pass on your comment to our Chronofresh carrier so that we can improve this aspect for your next order. Nevertheless, we hope that our delicatessen products have met your expectations. We hope to see you again soon in our orders. Customer service Caviar de Neuvic
4
/5
★★★★☆
Good contact, prices are correct, delivery times are a little long.
Bernard E.
purchased on 16/04/2024
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Answer from Caviar de Neuvic
Hello, thank you for these 4 out of 5 stars! We are happy to hear that our prices match the quality of our products. However, we would like to apologize on behalf of our carrier Chronofresh for the delivery delays. We will pass on your comments in order to improve customer satisfaction. We hope to see you back with our orders very soon. Customer service Caviar de Neuvic
4
/5
★★★★☆
Good site ergonomics
Benoît Y.
purchased on 11/04/2024
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Answer from Caviar de Neuvic
Hello, Thank you for your review! We're delighted to hear that our site and its navigation are working well for you. We also hope that our Baeri caviar has met your expectations. Thank you again for your note and see you soon! Customer service Caviar de Neuvic
5
/5
★★★★★
Very good quality
Pascal L.
purchased on 15/04/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your review! We are delighted to hear that you find our caviar of very high quality. Your satisfaction is our priority. Please do not hesitate to come back to us if you have any questions or require further information. Have a wonderful day! Customer service caviar de Neuvic
4
/5
★★★★☆
Lack of freshness protection in carton
Viviane C.
purchased on 26/03/2024
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Answer from Caviar de Neuvic
Hello, Thank you for taking the time to share your review and for giving our products a 4-star rating. Customer satisfaction and the quality of our products are very important to us. We do everything in our power to guarantee the freshness of our caviars. Our products are kept in optimal conditions, and we work with Chronofresh, a specialized carrier who uses refrigerated trucks to maintain the cold chain throughout delivery. We apologize for any perceived lack of freshness in your order. Your feedback is invaluable and enables us to continually improve our services. Please do not hesitate to contact us directly if you have any further comments or would like to discuss the matter in more detail. We're here to help. Customer service Caviar de Neuvic
5
/5
★★★★★
Easy to navigate, fast delivery Excellent, compliant product
Pascal L.
purchased on 26/03/2024
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Answer from Caviar de Neuvic
Hello, Thank you for your feedback and your 5-star review! We're delighted to hear that you enjoyed browsing our site, the speed of delivery, and above all, the quality of our products. Your satisfaction is our greatest reward and encourages us to maintain a high level of service. Don't hesitate to come back to us for any other order or question, we'll be delighted to assist you again. Customer service Caviar de Neuvic
4
/5
★★★★☆
It would be interesting to see views of the breeding site.
Etienne T.
purchased on 23/03/2024
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5
/5
★★★★★
Very good, impeccable, careful and attentive service.
Daniel A.
purchased on 14/03/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your review! We are delighted to know that our service has lived up to your expectations. Your satisfaction is our greatest reward. Please don't hesitate to contact us if you have any further questions. Have a wonderful day! Customer service caviar de Neuvic
5
/5
★★★★★
Nothing to say, everything is wonderful.
Daniel A.
purchased on 22/02/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your feedback and your 5-star rating! We are happy to hear that your order went well. We sincerely hope that our delicatessen products and our Osciètre caviar lived up to your expectations. Your satisfaction is our greatest reward, and we value your opinions so that we can continue to meet your expectations. See you soon for new taste experiences. Caviar de Neuvic Customer Service
4
/5
★★★★☆
The site and the product are very good but the carrier did not respect the delivery time, bad customer service from the carrier, too bad.
Amandine N.
purchased on 02/02/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for taking the time to share your experience and for giving us a 4 star rating despite the inconvenience encountered with the carrier. We are delighted that you enjoyed our site and our products. However, we are very sorry that the carrier did not meet the delivery deadline and that their customer service did not live up to your expectations. While this situation is beyond our control, we understand how frustrating it can be. Your feedback is valuable, and we will pass it on to our logistics partner so that they can improve their services and prevent this type of situation from recurring. We look forward to seeing you again. Caviar de Neuvic Customer Service
5
/5
★★★★★
Very well done and easy to navigate for ordering
Lionel P.
purchased on 14/01/2024
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Answer from Caviar de Neuvic
Hello, Thank you for your 5 star review! We are happy to hear that your Caviar de Neuvic experience went well. We hope that our Baeri caviar and delicatessen products fully met your expectations. We look forward to seeing you among our next orders! Caviar de Neuvic Customer Service
5
/5
★★★★★
Efficient customer service, smooth delivery
Nicolas E.
purchased on 09/02/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your excellent feedback and 5-star rating! We're delighted that you appreciated our efficient customer service and smooth delivery. Your satisfaction is our priority, and your words encourage us to continue on this path. We look forward to seeing you soon for another order! Customer service Caviar de Neuvic
5
/5
★★★★★
Well
Bernard C.
purchased on 08/02/2024
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Answer from Caviar de Neuvic
Hello, Thank you for your 5-star rating! Your satisfaction is our priority! See you soon for more taste experiences! Customer service Caviar de Neuvic
5
/5
★★★★★
Perfect delivery, perfect packaging, perfect tasting... Thank you!
Antoine C.
purchased on 30/01/2024
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Answer from Caviar de Neuvic
Hello, Thank you for your review and generous 5-star rating. We are very happy to hear that your Caviar de Neuvic experience was a success. At Caviar de Neuvic we do our utmost to meet your expectations. That's why your feedback is so important and helps us to continually improve. Thank you for your order and for your confidence. Customer service Caviar de Neuvic
5
/5
★★★★★
Perfectly clear, easy-to-use site
Céline F.
purchased on 05/02/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're delighted that you find our site clear and easy to use. We've designed our platform so that every visitor can navigate with ease and enjoy a smooth, pleasant experience. Your satisfaction is our priority, and your compliments on the ergonomics of our site are a fine acknowledgement of our efforts. We will continue to improve our online services to offer our customers the best possible experience. We look forward to serving you again soon. Caviar de Neuvic Customer Service
5
/5
★★★★★
Fast, careful delivery. 1st caviar tasting much appreciated.
Jefferey G.
purchased on 02/02/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We are delighted that you appreciated the speed and care of the delivery. At Caviar de Neuvic, we attach great importance to ensuring that every order arrives in the best possible condition, and your comments confirm that our efforts are bearing fruit. We're also delighted to hear that your first caviar tasting was a success! Neuvic caviar is the fruit of unique know-how, and we're proud to be able to offer you an exceptional taste experience. We hope this first tasting will be the start of many more discoveries with our products. Don't hesitate to come back to us for new gastronomic adventures! Caviar de Neuvic Customer Service
5
/5
★★★★★
We received the advertisement by post. We went to the site without any problem and placed the order. Delivery was on time. The box is magnificent. Thank you
Isabelle L.
purchased on 08/01/2024
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Answer from Caviar de Neuvic
Hello, Thank you very much for your review! We're glad you enjoyed our advertising and found our site easy to use. We are delighted that the delivery went as planned and that you liked the box. Your satisfaction is our top priority. Thank you again for your trust and support. Have a wonderful day! Customer service caviar de Neuvic
1
/5
★☆☆☆☆
22/01/2024 09:30: order placed (ZFSJGYFQI or 10574, your choice!) 22/01/2024 09:37: emails from Caviar de Neuvic confirming payment and order 23/01/2024 15:19: SMS confirming delivery for 24/01 between 08:00 and 13:00 24/01/2024 12:45: SMS saying that an "event" has led to delivery being postponed to 25/01 between 08:00 and 13:00 25/01/2024 13:33: I call CdN as no delivery has been made.
25/01/2024 13h38: they call me back and my interlocutor tells me that the parcel is in Marseille. I tell her I'm astonished because the parcel doesn't have to go through Marseille to get from Dordogne to Seine Maritime.
25/01/2024 13h43: They call me back. My interlocutor tells me that the parcel is in Rouen. It will not be delivered this 25/01 25/01/2024 13h43: e-mail from Chronofresh telling me that "I have chosen" to change the delivery date! No, not me 25/01/2024 15h40: CdN opens a ticket n° 9513 following my communication of surprise at "my choice" to change the delivery date 25/01/2024 15h49: e-mail from CdN apologizing for the delay in delivery. 26/01/2024 08h04: SMS and e-mail from Chronofresh indicating a delivery on 26/01 between 12h50 and 13h50. 26/01/2024 14h15: no delivery, I call CdN. No return, the caller waited an hour because I had to be delivered within an hour of my 2pm call 26/01/204 2:45pm: I call CdN. Delivery in ½ hour!!! 26/01/2024 15h00: Chronofresh tells CdN that the parcel cannot be delivered on 26/01 as planned. Delivery is postponed to the next day by Chronofresh between 08:00 and 13:00. I ask for the invoice to be sent, as it is not available on the website. 26/01/2024 14h55: e-mail from Chronofresh with the same erroneous statement: "You have chosen to change the delivery date", which is wrong again. It's Chronofresh that doesn't keep to its multiple delivery notices and postpones, postpones, postpones... 26/01/2024 16h00: I call to ask for my invoice again. 26/01/2024 16h04: - Parcel not delivered for 4 days - Debit indicated by Paypal even though I don't have a Paypal account! What are the risks? - Debit identified in Luxembourg, a tax haven for Olma? Summary: 1. a lot of time wasted, no water 2. stuck at home for 4 mornings for nothing 3. what about the cold chain (in and out of the truck) 4. emails with false information 5. unable to send an invoice (not yet received as of 30/01)
Pascal M.
purchased on 22/01/2024
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Answer from Caviar de Neuvic
Hello, We sincerely apologize for this experience which does not reflect the standards of quality and service we are committed to offering our customers. We fully understand your frustration and the negative impact this situation may have had, especially for a moment as important as an anniversary. Your detailed feedback is invaluable in helping us identify areas for improvement in our logistics and communication process. Here's what we can assure you: Delivery: We are aware of the many delays and incorrect information transmitted by Chronofresh. We will be stepping up our dialogue with our logistics partner to ensure that such situations do not recur. Cold chain: We would like to reassure you that the cold chain is strictly respected. However, we understand your concerns and are at your disposal to discuss compensation or an appropriate solution. Invoicing: We regret the delay in sending your invoice. Communication: Your comments on erroneous information and response times are taken very seriously. We will review our internal procedures to improve our responsiveness. We sincerely hope to regain your trust. With renewed apologies, Caviar de Neuvic Customer Service
5
/5
★★★★★
Very creamy Not too salty. Pleasant taste
Marie Thérèse D.
purchased on 09/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star review! We are delighted to hear that our Baeri caviar has met your expectations. Your satisfaction is our greatest reward. We hope to see you again soon among our next orders. Customer service Caviar de Neuvic
5
/5
★★★★★
Thank you for the quality of the product, the on-time delivery and the follow-up.
Dima H.
purchased on 15/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you for your 5-star review! At Caviar de Neuvic the quality of our products is paramount. We are delighted that our Baeri caviar lived up to your expectations. Every detail counts for us and we work every day to make your customer experience a success. We look forward to hearing from you soon. Customer service Caviar de Neuvic
5
/5
★★★★★
Well packaged and perfect delivery
Francoise M.
purchased on 26/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We are delighted to hear that the packaging and delivery of your order lived up to your expectations. We pay particular attention to every detail, from the preparation of your package to its delivery, to ensure that your experience with Caviar de Neuvic is impeccable. We look forward to working with you. Caviar de Neuvic Customer Service
5
/5
★★★★★
Everything was perfect
Andre L.
purchased on 27/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you for your review and your superb 5-star rating! Customer satisfaction is very important to us. We are very happy to hear that your experience was perfect. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
5
/5
★★★★★
Impeccable telephone service Easy payment by bank transfer Chronofresh delivery on time as planned. Perfect freshness and, above all, impeccable quality of the product itself (oscietre caviar) - in short, the top level of know-how from this French company ... we already had vodka, now we have eggs ....
'patrick' L.
purchased on 21/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you very much for your glowing 5-star review! We are delighted to read that your experience with Caviar de Neuvic lived up to your expectations. Your satisfaction with the quality of our telephone service, the ease of payment, the punctuality of Chronofresh delivery, and the freshness of our products touches us deeply. We are also delighted that our Osciètre caviar has won you over with its impeccable quality. At Caviar de Neuvic, we make it a point of honor to promote French know-how, and your words encourage our entire team to continue excelling in what we do. We hope to have the pleasure of accompanying you again very soon for new exceptional tastings. Caviar de Neuvic Customer Service
4
/5
★★★★☆
Very good product and delivery.
I had noted a request for blinis offered as a gift for the amount of my order and did not receive it.
Jean Christian B.
purchased on 14/12/2023
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4
/5
★★★★☆
Sales
Richard D.
purchased on 26/12/2023
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5
/5
★★★★★
Unquestionable and very professional contact and responsiveness.
Sas Jean Louis F.
purchased on 20/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you so much for your 5-star review and your encouraging words! We're delighted that you appreciated the quality of our contact and our responsiveness. At Caviar de Neuvic, we are committed to offering impeccable service, combining professionalism and availability, to guarantee the best possible experience for our customers. Your compliments are a great reward for our team, always dedicated to meeting your needs with speed and attention. We remain at your disposal for any future requests and hope to have the pleasure of accompanying you again very soon. Caviar de Neuvic Customer Service
5
/5
★★★★★
A simple, intuitive site with an attractive product presentation
Michael R.
purchased on 19/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you very much for your 5-star feedback! We're delighted that you found our site simple and intuitive, and that the presentation of our products appealed to you. We take particular care to provide a smooth, pleasant browsing experience, with each product presented with care, so that you can easily discover our offers and make your choices with ease. Your compliments encourage us to continue in this direction, and to constantly improve our site to make it even more accessible and attractive. We hope you enjoy revisiting our site for future orders and discoveries. Caviar de Neuvic Customer Service
4
/5
★★★★☆
Practical site
Alain M.
purchased on 22/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you very much for your review and your 4 stars! We're glad you found our site convenient and easy to use. Your feedback is valuable to us, and we're constantly working to improve the online experience to make your browsing experience even more enjoyable. If you have any suggestions or comments to make your experience even better, please let us know. We look forward to assisting you on your next visit. Customer service Caviar de Neuvic
5
/5
★★★★★
RAS Professionalism
Jean C.
purchased on 15/12/2023
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Answer from Caviar de Neuvic
Hello, Thank you for your 5-star review! We are very pleased that you enjoyed your experience with us. At Caviar de Neuvic, your satisfaction is our priority. We look forward to seeing you again in the future. Customer service Caviar de Neuvic
5
/5
★★★★★
Fine
Georges L.
purchased on 11/12/2023
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