/10
★★★★★
based on 1119 reviews published
★★★★★
based on 1119 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect for online ordering service. Received on time, delivered with care for a tasting at Château de Bacqueville.
Antoine C.
purchased on 20/12/2023
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5
/5
★★★★★
As usual, impeccable service.
Alain L.
purchased on 21/12/2023
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4
/5
★★★★☆
Disappointed by false promotions during holiday periods A clearer pricing policy would be welcome
Patrick D.
purchased on 14/11/2023
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5
/5
★★★★★
Perfect, super fresh products, delivered in record time and delicious!
Hélène D.
purchased on 19/12/2023
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5
/5
★★★★★
Good quality products! The caviar and vodka were the perfect accompaniment to our family holiday meals!
Thibaut G.
purchased on 19/12/2023
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4
/5
★★★★☆
Lack of user-friendliness and fluidity
Brigitte C.
purchased on 15/12/2023
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1
/5
★☆☆☆☆
No respect for delivery dates!
Serge P.
purchased on 12/12/2023
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Answer from Caviar de Neuvic
Dear Sir, Thank you for your order on our website and we apologize for the problem you encountered when your order was delivered 1 day late. At this time of year, our Chronofresh carrier may be experiencing difficulties in meeting delivery deadlines due to high demand. We would like to thank you for informing us of the problem so that we can report it to our carrier's sales department. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic customer service
5
/5
★★★★★
Delivery on time. Perfectly packaged, respecting the cold chain.
Philippe R.
purchased on 12/12/2023
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5
/5
★★★★★
Order arrived on time as agreed, quality products, but that's no surprise !!...
Pierre B.
purchased on 13/12/2023
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1
/5
★☆☆☆☆
Payment not validated, even though my credit card had been debited. Without a phone call from me on the scheduled delivery day, I would never have received my order, which arrived 2 days later.
Nathalie S.
purchased on 12/12/2023
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Answer from Caviar de Neuvic
Thank you for placing your order on our website. We apologize for the problem you encountered with your order. We had a computer problem and your order was not sent to our logistics department for preparation. We have made our teams aware of the need to be vigilant when forwarding orders to our site. We hope that this incident will not affect your confidence in our company. Sincerely, Caviar de Neuvic Customer Service
5
/5
★★★★★
Very intuitive
Ludovic C.
purchased on 19/12/2023
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5
/5
★★★★★
Very good for a first order. Partnership with conciergerie crédit agricole.
Francois B.
purchased on 13/12/2023
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3
/5
★★★☆☆
Attractive when opened, but a little disappointed by the gustatory side of this caviar, explaining my score; lacks a little flavor.
André C.
purchased on 16/12/2023
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5
/5
★★★★★
Excellent as every year!
Danielle A.
purchased on 19/12/2023
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5
/5
★★★★★
Responsiveness, precision, accuracy, no problems at all.
Jean Jacques L.
purchased on 15/12/2023
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5
/5
★★★★★
Fluctuating delivery cheek: 20th then 21st then 20th then 21st!
Georges M.
purchased on 17/12/2023
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3
/5
★★★☆☆
Not very easy to navigate
Francis B.
purchased on 08/12/2023
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Answer from Caviar de Neuvic
Sir, We're sorry to hear that you're having trouble navigating our website. We understand how frustrating this can be, and we're here to help you resolve this issue. In order to better understand the nature of the problems you are experiencing, could you please provide us with more details about the specific difficulties you are experiencing? For example, are you experiencing problems displaying pages, finding specific products, or other site functionality issues? We'd like to assure you that customer satisfaction is our top priority, and we'll do everything we can to resolve this issue as quickly as possible. If you wish, you can also contact us directly by phone on 05 53 80 89 57, and our customer support team will be delighted to help you. Once again, we apologize for any inconvenience caused, and thank you for informing us of this problem. We hope to be able to resolve this situation quickly and provide you with a pleasant browsing experience on our site. Caviar de Neuvic customer service
4
/5
★★★★☆
Too bad delivery problems spoiled the fun a bit. Delivery delayed twice by one day. Complicated to book 3 days from 8:00 am to 6:00 pm to wait for a delivery... Telephone contact with Neuvic service very pleasant and professional.
The caviar is excellent and lives up to its reputation. We thoroughly enjoyed it.
Pierre C.
purchased on 15/12/2023
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5
/5
★★★★★
Apart from the initial confusion of civility / initial postal address due to the drafting of promotional and commercial documents, perfect!
Jean Paul A.
purchased on 12/12/2023
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Pascal D.
purchased on 05/12/2023
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5
/5
★★★★★
A product bought as a gift for Christmas! I hope to introduce people to caviar and French vodka!
Juliette B.
purchased on 01/12/2023
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5
/5
★★★★★
Relatively easy to find the product, but I'm not an expert
Therese Marie D.
purchased on 11/12/2023
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5
/5
★★★★★
Very satisfied with my order, the fact of choosing the day of delivery is very practical.
Caroline M.
purchased on 07/12/2023
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5
/5
★★★★★
Very satisfactory.
Marie Christine P.
purchased on 11/12/2023
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4
/5
★★★★☆
All right!
Pascal D.
purchased on 09/12/2023
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4
/5
★★★★☆
Clean packaging Packaging in good condition Delivery on time Top of the range
Kevin C.
purchased on 07/12/2023
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5
/5
★★★★★
Clear navigation, top delivery
Bertrand V.
purchased on 13/12/2023
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5
/5
★★★★★
Fast shipping in very good conditions. Always so satisfied. Thank you
Brigitte B.
purchased on 12/12/2023
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5
/5
★★★★★
Excellent Fast delivery
Xavier C.
purchased on 12/12/2023
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5
/5
★★★★★
Very good site and fast delivery.
Muriel C.
purchased on 12/12/2023
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