Customer reviews of CBDOO

Dear Ruben,

Thank you for your feedback about our service. We are glad to hear that you are satisfied with the flowers, but we are sorry that the delivery did not meet your expectations. We understand how frustrating this can be and will discuss this internally to improve our delivery service. We value your opinion and hope to provide you with a better experience in the future.

Best regards,
The CBDOO Team

Hello Loic,
Thank you very much for your feedback and for your rating. We are happy that you found the purchasing experience satisfactory and our site serious.

Regarding your comment on the product, we would like to provide some clarifications. We offer more than 100 varieties, with different taste profiles and textures. You tested two, and some flowers may indeed seem a bit more humid depending on their genetics, the curing method, or even the transport conditions. However, they are normally ready to use upon receipt. In some cases, transport can slightly alter the perceived humidity (depending on ambient humidity, duration, or temperature variations), although this remains rare.

We always strive to make 100% of our customers satisfied. This is why we have tried to contact you by phone several times to find a solution and offer you a commercial gesture.
Our priority is the satisfaction of our customers. Please feel free to contact us again via chat, phone, SMS, email, or through our social media, we remain entirely at your disposal.

Best regards,
The CBDOO team

Hello Gregory,
Thank you very much for your feedback,

We are delighted to know that you are satisfied with the delivery and the seriousness of our service.
We tried to contact you to better understand what could have deserved more than 3 stars, as customer satisfaction is essential for us. With more than 100 varieties available on our site, we are confident that we can find together varieties that suit you. Please feel free to contact us again via chat, phone, SMS, email, or on social media.

Best regards,
The CBDOO team

Hello Mr. Boukherma,
Thank you for your feedback. We are sincerely sorry to hear that the product received did not meet your expectations.

We completely understand your disappointment, especially since the price can naturally create high expectations. That said, we want to assure you that we are doing everything possible to ensure the quality and freshness of our products, with regular controls and a customer service available 7 days a week to respond to any complaints. Moreover, since the review concerns the Terminator, a best-selling product of exceptional quality (grown hydroponically), your feedback is quite surprising.

In your case, it would have been preferable to contact us before throwing the product away. We could have offered you an exchange, a refund, or any other suitable solution. Our priority is always the satisfaction of our customers, even when things do not go as planned. Once again, your feedback is surprising. We do not understand the multiple negative reviews you leave regarding us, claiming to never recommend, yet ultimately placing several orders each time. Why recommend if you are so dissatisfied with our store? Since this review left on March 31, you have reordered 4 times, and you refuse each time our attempts to contact you to find a solution and understand what happened.

Our goal is always to satisfy our customers and maintain a transparent and constructive dialogue. Do not hesitate to get back to us, we will be happy to help you.
Best regards,
The CBDOO Team

Hello Andrea, Thank you very much for your positive comment, we are delighted that your experience was satisfactory. We strive every day to provide impeccable service, so please let us know what you think could have deserved a fourth and fifth star. Your feedback really helps us improve. Looking forward to welcoming you again, The CBDOO team

Hello Emilie, Thank you for your feedback, We have no order from you containing 10 grams. The only order in your name is order 310414 from March 5, 2025, which contained 20 grams of a product along with the usual gifts. Your comment likely concerns another store. Furthermore, we have tried to contact you by phone, SMS, and email several times, unfortunately without any response from you. Our priority is the satisfaction of our customers. Please feel free to contact us again via chat, phone, SMS, email, or on social media. Best regards, The CBDOO team

Hello Stefania, Thank you very much for your positive comment, we are delighted that your experience was satisfactory. We strive every day to provide impeccable service, so please let us know what you think could have deserved a fourth and fifth star. Your feedback really helps us improve. Looking forward to welcoming you again, The CBDOO team

Hello Dorian, Thank you for your feedback, For your information, to avoid the problem you mentioned at all costs, we check the weight of the bags at two different times during production by two different people. The first order preparer weighs the flowers he puts in the bag. The second preparer checks the weight of the bag during shipping. We have been applying this method for almost five years now. As a result, an error is extremely rare, if not impossible. Did you weigh it on two different scales? This is also why we tried to contact you by phone, SMS, and email several times to find a solution and possibly proceed with a reshipment, unfortunately without a response. Our priority is the satisfaction of our customers; please do not hesitate to contact us again via chat, phone, SMS, email, or social media. Best regards, The CBDOO team

Hello Eymeric,

Hello Mr Courtois,

Thank you for taking the time to share your opinion. The effects of molecules vary from one person to another. What works very well for some may be more subtle for others. Some people feel powerful effects, while others perceive weaker ones. It's also very likely that the shop you mention was selling something other than 10ohHHC.

It's possible that your body, particularly the B1 and B2 receptors, has become accustomed to this type of product. This can happen with the use of much stronger products in the past, with the consequence that the effects may be diminished. For our part, we can confirm that Fruity Jack and Gelato 45 are among our best-sellers and receive a huge number of positive reviews, which cannot be the case if the product has no effect at all.

After reaching you, we agreed to send you several samples of our bestsellers free of charge, so that you could find the variety that suits you best. Unfortunately, we've never heard back from you after sending you these samples, and we've sent you a number of reminders by phone and SMS, which is a great shame. Don't hesitate to contact us again: we're always on hand to advise you and find a suitable solution. Our No. 1 objective is to make every one of our customers satisfied.

Best regards,
The CBDOO team

Hello Mr. Boukherma,

Hello Mr. Verstraete,
Thank you very much for your feedback,

First of all, we apologize that the products arrived damaged due to the delivery. We have tried to contact you several times to find a solution, unfortunately we have not been able to reach you. We also think it's a shame that you have rated us 3 out of 5 stars for a problem beyond our control, especially as your first experience with us was a satisfactory one.

You should know that we are available 7 days a week, and that for every problem (whether beyond our control or not), we offer a solution where the customer always wins.
We're easy to reach and can be contacted via various platforms to find a solution, so don't hesitate to get in touch.

Best regards,
The CBDOO team