Reviews Celinni

We recommend Celinni 100%. A remarkable quality-price ratio. We were able to get the wedding bands we dreamed of at a price much lower than what you can find in jewelry and goldsmithing. Johnathan is very good advice and very pleasant during each appointment. You will not regret going through Celinni!

A big thank you to Jonathan and all his team for the quality and service for the order of a solitaire. I will come back to you for a new order without any problem.

Thank you to David and the whole Celinni team for this quality service! My wife is happy and that is the most important! 🙂

The website works well but as soon as you deal with the sellers in the showroom, it's a nightmare. I did not expect high-end service when getting our wedding bands from Celinni but here we are at rock bottom. For the first visit to the showroom, we were received by a very young and friendly seller welcoming us with a smoothie in hand. Well... the prices being interesting, we proceed to the purchase. I pay the deposit to launch the order and then no news for a month and a half. No responses to my phone messages or emails. Finally, we manage to contact another seller who promises us imminent delivery. A week later, we go to the showroom to pick up our wedding bands and there, they forgot the engravings! They assure us that they will resolve the problem very quickly and send us the wedding bands by post... On the day of delivery, we wait the entire morning. No delivery. We call Celinni. We learn that the package has not been sent! We are promised again a delivery in the following days. We are indeed delivered three days later and there.... the package contains only one wedding band! After a furious phone call and after flat apologies, we are assured a quick delivery of the second wedding band. We are also promised a commercial gesture. We finally received the second wedding band but we are still waiting for the commercial gesture. As a result, we begin to doubt the quality of the wedding bands... So if you are getting married, run away! Update from November 4, 2019. Following my return from the honeymoon and to close this commercial experience with Celinni, a simple comparison: I recently had a delay in setting up my internet line with Bouygues Telecom. Even before I complained, customer service contacted me, very politely and sincerely apologized and immediately offered a commercial gesture. I thought that for a company that only sells plastic boxes to surf the internet, they knew how to put themselves in the customer's shoes, what class, what elegance! With one phone call, the matter was resolved and I immediately associated Bouygues Telecom with quality service. Three months ago, I bought my wedding bands from you. I recounted this experience above. Certainly, you apologized for some mistakes you made and at the same time: - you accuse me of lying about the absence of responses from your advisor - you make improbable calculations to make it seem that I delayed in paying the deposit, which would be the cause of the long delivery time. I ordered on August 2, paid the deposit in two transfers. You received the total on the 14th. Where is the problem? This does not explain the delivery delays at all. - You minimize the long delivery times. However, your site announces guaranteed deliveries within 15 days. I ordered and paid for the men's wedding band on August 3, delivered on September 27, which is 8 weeks later. For the women's wedding band, although the order form does not mention the 4-week delay you speak of, the delivery took place 2 weeks after that same delay. A detail for you but believe me, it does not help in preparing for a wedding that was approaching fast. - You did indeed consent to a commercial gesture. Yes, but... only because after a week, seeing nothing coming from you, I decided to write a review on Trustpilot. Only then did you fulfill your promise. Your commercial gesture was 165 euros on an order of 3837 euros. - I spend the time and multiple phone calls made to obtain information from you. - I spend the very embarrassing email where you mention problems that relate to your private life, very personal and intimate. - I skip the insistent phone calls from your advisor who wants to apologize but also reproaches me for having mentioned my problems on Trustpilot. So no, my opinion remains unchanged despite the 4% discount, which should not worry you given the very good ratings you receive on this site. You consider yourself to be bending over backwards to satisfy me. You have the right to think so. That is not what I perceived. This criticism is not a lack of respect on my part, just the factual account of my experience. As for my wife, she is satisfied with her wedding band. Mine is too loose, I will go have it adjusted. Looking at the ring, I was far from imagining that it would be so complicated. I hope you understand. Best regards, Vincent Gobert

Efficient! Attentive! Responsive and nice too... We are real customers and not acquaintances giving this comment out of complacency... Thank you for our wedding bands.

Very good experience with Celinni, and particularly Enzo who is very professional, friendly, and responsive! We ordered very beautiful earrings, which arrived ahead of time 🙂 Thank you Enzo!

My ring is superb, I am very satisfied. Despite a longer delivery time than expected, they completely respected my requests! I recommend!

I am delighted with my princess diamond earrings that I never take off. Nadia gave me wise advice. Shipping in 24 hours, the jewelry was perfectly packaged, in a refined box and an elegant pouch.

Very satisfied with Enzo's responsiveness who helped me a lot in choosing the solitaire. Their advice was very useful during this unique choice in a lifetime, I highly recommend Celinni.

After a few mishaps, the earrings arrived! Very beautiful. Thank you.

Very satisfied with Enzo's responsiveness who helped us make the choice of the solitaire. Everything went well and I highly recommend Celinni.

Professionals who have the desire to meet your expectations. Attentive and good advice. Thank you for your service. A special mention to Enzo. See you soon.

Very fast and efficient customer service. Moreover, I already bought a solitaire 8 years ago, the product has not aged a bit. I highly recommend Celinni.

When I read the reviews, I always start by reading the worst ones. I was influenced, and I was pleasantly surprised after ordering. When you leave a message on the site, a manager responds to you by email (almost immediately), and answers all your questions and requests even at 10 PM! (sorry I was really in a hurry!) I was really afraid it wouldn't arrive on time, and it arrived earlier than expected! (sorry for doubting) A piece of advice for people disappointed in the bad comments: ask as many questions as possible, give as many answers as possible, to be sure to get what will suit you. I bought ETERNAL, I was a bit worried seeing the shape of the ring whose stone seemed to hold only by the tension of the two ends, but in reality, there is a small ring that connects the two sides of the ring (thankfully!) This small ring that connects them does not exist in the video or on the photos of the site. I ordered in August, most diamond dealers from other sites (not to say all) were on vacation (sometimes they invented a story about renovations), and could not deliver before September! But Celinni was always present! lol The metal (white gold for me) is far from being as reflective and immaculate as in the photos on the site, but the ring is still magnificent! Thank you Celinni!

Excellent service and product quality exceeding expectations. I am very satisfied with my purchase from Celinni. I will not hesitate to recommend them.

Professional team, attentive, with a sense of detail and customer satisfaction as their only priority. Quality diamonds, excellent gold work, we were fully satisfied with our custom-made ring.

Great service, very responsive. Jewelry of very good quality. Very good quality/price ratio. 100% satisfaction.

High quality diamonds. Top service!

They handled our unconventional request for wedding rings very well. We had a very specific requirement for what we wanted and they were able to meet it, finding the best budget compromise. One of the rings still needs to be slightly resized, but it's great! They also stand out for their availability, for those like us who work from Monday to Saturday, and their speed in responding to emails! 🙂

Despite their impeccable reputation, I was extremely anxious about buying a wedding ring remotely, especially with oval diamonds that are rarer and more difficult to set. Fortunately, thanks to Enzo's availability and expertise, who guided and advised me throughout the process, I was able to get a beautiful, original ring at an optimized price!

Awaiting delivery but so far everything has gone well.

I am sincerely amazed by Enzo's professionalism who advised and accompanied me from the design stage to the delivery of the ring. I am very happy with my jewelry which perfectly meets my expectations and criteria. Enzo was also very flexible and accommodating. I highly recommend Celinni and a big thank you to Enzo 🙂

Very good delivery made on time, in accordance with the order. Thank you.

Very nice professional and human encounter with Johnatan who has always been attentive and very good advice, even from a distance. The solitaire and the river are magnificent and Johnatan really did everything to ensure that I was 'fully satisfied'. I will certainly renew the experience with Cellini and Johnatan as soon as possible. I highly recommend without any hesitation. Thank you from the bottom of my heart John! You are the best! Myriam

A big thank you to Johnatan SPITALIC for his wise advice and kindness. The diamonds in our earrings are absolutely magnificent, the delivery was very fast, all at a price that defies all competition! PURE HAPPINESS Mr. and Mrs. GUERIN/KESTEMONT With all our thanks. Best regards.

CELINNI is the best jewelry store and the best diamond dealer in Paris. We were delighted by their professionalism, kindness, and patience. They were able to meet our expectations for our engagement, welcome us in their showroom, and fulfill our wishes in record time. Being particularly demanding in choosing my ring, they were the only ones able to craft exactly what I wanted. I therefore recommend them very highly.

I was received by Enzo who was very pedagogical and gave very good advice! The jewelry was delivered on time (which was short) and the quality/price ratio is unbeatable. Thank you very much for everything, I highly recommend Celinni! Omar,

Very good experience at Celinni. The ring meets my expectations. The brilliance of the diamonds is incredible. I dealt with Enzo who is very good advice and available even on weekends. I highly recommend this brand. Thank you Enzo!

Our purchase quickly led us to the house of Celinni and it was an excellent choice. The solitaire is perfect and brilliant. The delivery times for our wedding rings were respected. A huge PLUS for their flexibility allowing us to place an order on a Sunday. Thank you again.

Excellent service at all levels: - Service - Product quality - Excellent quality/price ratio - Delivery times .... Thank you Enzo!

Celinni .... how to say ... Just perfect! A perfect welcome and quality advice and very professional from Enzo. I thank him again and my wife even more! A real listening, a real customer service, a real relationship. You feel like you are with a real diamond dealer and not in a vulgar shop where marketing reigns ...! Unlike some diamond dealers, Enzo was able to listen and respond to my request perfectly. Result: a diamond and a superb ring at a more than competitive price! Go there with your eyes closed and I have no shares in them, I promise!

I went to Celinni to buy an engagement ring. I was lucky to be in contact with Emeric who accompanied me in the best way in my choice. He was always responsive and very professional. The finished product corresponds to what I expected for a very competitive price. I recommend.

My shopping experience at Celinni was excellent. I was looking for a pair of solitaire earrings with 4 prongs. I did market research and compared prices between the different diamond dealers I found online and Celinni was the cheapest. The price was very competitive for comparable diamond quality. Moreover, I wanted a specific shape of settings for these earrings that Celinni did not have in their catalog. This was not a problem: in one day, they were able to find the setting I wanted. I went to the showroom to choose my diamonds, then I was able to watch the setting of the diamonds on my settings. Great experience to see behind the scenes. I want to highlight the quality of exchanges with Emeric and David. Emeric was very responsive and quickly answered my questions. In 3 days, I had my earrings on! It's a beautiful birth gift. I've been wearing them for a month and I haven't had any problems. I highly recommend Celinni which offers a completely satisfactory service.

Thank you to Nadia, remarkable advisor from Celinni, attentive, patient, and pleasant until the end of the transaction. I am delighted with my Soleen ring. I will recommend the Celinni house whenever I can.

Very satisfied with the service. I have used this jewelry store twice for the creation of custom diamond rings (mix of 2 ring models). The rings received corresponded exactly to my expectations. I particularly worked with Nadia who is very good advice! I recommend 100%.

A big thank you to Celinni and especially to Enzo for all the advice, responsiveness, and presence he showed throughout my order. He guided me towards a quality diamond and ring while respecting my budget as best as possible. I will return for the wedding bands.

Extremely pleased with the purchase I made (a pendant for my part), both in terms of quality (the diamond is magnificent!) but also by the advice provided by the Celinni house and by the follow-up they showed throughout the ordering process. I was lucky to work with Enzo and he gave me very good advice on choosing the diamond and was very responsive during our email exchanges. As a bonus, I received the jewelry well before the initially planned date.

Thank you to the Celinni house and particularly to Mr. De Francet who was very good advice (he took the time to explain the different characteristics of diamonds and accompany us in our choice), available and responsive for my fiancée's engagement ring. We will gladly return to you for the next steps..

"A place where we were allowed to take the time to choose our wedding rings, without being disturbed, sheltered from prying eyes. A moment just for us, where we took the time to listen to each other, to advise each other... This important moment, marking, that of choosing our rings for life ...." Thank you Mr. Enzo COUSIN for all this, for your kindness and professionalism! We recommend the Celinni House.

A perfect service and excellent advice. I recommend.