Reviews Celinni

Not representative of the photo. Delivery time too long

The earrings I bought for my wife are extremely difficult to open. One can, if necessary, open them before putting them on, but when they are on the ears, a pair of pliers would be needed to release the clasp. I am therefore not satisfied with my purchase.

The earrings are smaller than the image in question disappointed

I leave a mixed review, I ordered a ring with a ruby that when I received it was not true to the photo on the website. I therefore returned it, the after-sales service was up to my expectations by modifying the ring to match the one on the site. This ring is the third I order from Celinni and it is the first where I was disappointed. The customer service remains excellent, however I find that for jewelry of this quality the site should be true to the jewelry we receive.

The customer service is average. Without my experience with Mr. Rayan, my experience would have been worse. He is one of your best salespeople on site. A big congratulations to him.

Several pieces of jewelry purchased without issues and of good quality. However, to cope with the increase in the price of gold, they have made excessive increases: 30% on certain models and without notifying customers in advance. Most brands inform their previous customers and thus offer them the possibility, if a model pleases them, to buy it before the increase. I had two pieces in my cart and in one night it increased by €600!!!! This is neither a commercial nor a courteous procedure. I am quite shocked.

I ordered during a private sale 2 pairs of diamond and 18k white gold earrings and a pair of emerald earrings set with diamonds. They arrived very quickly, but I was disappointed on several points upon opening my order. - the closure pushers of the earrings are made of silicone. When ordering earrings in 18k gold, one expects to have the pushers in gold as well! - the value stated on the certificate is much lower than what was indicated on the site! For the diamond-set earrings, for example, the displayed value on the site was €796.58 and on the document €316!! I consider this to be misleading advertising. Fortunately, I took a photo at the time of the order so I have proof. - as for the pair of emeralds set with diamonds. The emeralds are of such poor quality that I wonder if they are real. You can see with the naked eye lines in the stone as if the stone was cracked. And the initial price before the promotion was €1199.02! For this price, I expected better.

I ordered a half diamond band that did not suit me. The site offers a refund within 3 weeks. Not only did I have to send several emails to get my refund after 6 weeks, but oh surprise, the refund was reduced by €100 on the pretext that I had purchased the ring on the site with free credit!!!! Very disappointing for such a brand.

Order of diamond earrings via their site. Ultra-fast preparation and shipping, nothing to say about that, the earrings are very beautiful. However (and this must be a stroke of bad luck for my case, given the very positive comments from others), some issues with information (certain clarifications before the order) and communication (delivery address not taken into account), were nevertheless resolved in time.

I ordered a ring on 03/03/2017 and I made a mistake at the time of the order regarding the engraving. I immediately sent an email to report it and they replied the next day that everything was fine, the modification would be taken into account. On 24/03/2017 I received a very beautiful ring except for an error in the engraving, the modification was not taken into account. It happens, so I contacted Celinni who were very responsive and sent me a return label for the ring. It has now been more than 15 days to change an engraving, which seems a bit exaggerated to me. So for me, a site that can make beautiful jewelry but you really shouldn't be in a hurry. I think now I will think twice before ordering jewelry online, what a shame.

Order for a diamond river 3 carats on yellow gold, on July 27, 2016, €3680 including tax; deposit and 10 checks. Received river on white gold, returned and received the correct bracelet on yellow gold with invoice and evaluation. Return: request for exchange on white gold because much more beautiful; I return, also, the invoice and the evaluation on yellow gold with the bracelet obviously... received the correct bracelet on white gold but it does not close; return; it is resent to me... except that I had to go through a jeweler to fix the clasp correctly (and I put it on very easily since... all by myself...) and I request an invoice and the evaluation for the 3-carat river on white gold: nothing to this day; no response from anyone despite the verbal assurance that it would be soon.... since then I have been requesting it through multiple & varied emails.... nothing at all knowing that e-commerce invoicing is strictly regulated... a ruby was to adorn a platinum setting that I sent; the ruby was to be round since originally the ring is made for a round solitaire.... no news: it seems no one is interested anymore.... I am all the more surprised that my dealings from the beginning went very well; then it became a disaster....

I ordered a ring 2 weeks before my wife's birthday. In the end, we received the final ring (very pretty, by the way) 2.5 months later and after 8 phone follow-ups. The announced delay was 1 week.... My wife is happy, but I struggled for 2 months... The Celinni staff is very friendly but overwhelmed, and the promised timelines are never kept: multiply the delays by 2 or 3 at a minimum. It should also be noted that the requested engravings are not done during the first shipment, and a round trip is necessary. There's no need to choose a carrier when purchasing; Celinni automatically chooses Chronopost. Order history: Order on Thursday 08/10 for a birthday on Sunday 25/10 → Acknowledgment of receipt the same day. Call on Thursday 22/10: it's going out today, you'll have it tomorrow. Call on Saturday 24/12: it's going out today, you'll have it Monday. Receipt on Wednesday 27/10: actually, it went out on Monday via Chronopost, while I had requested UPS on the website. Call on Thursday 29/10: no engraving for too large a size (my fault) → explanation, we don't engrave them because they often need to be resized. We'll send you an email with a UPS number. Email on 01/11: can you send me a UPS number? Call on Wednesday 04/11: follow up with us by email, we'll take care of it today → follow-up sent the same day. Call on Friday 06/11: no email → call, the salesperson David is handling it directly on the phone, and I receive the UPS number and confirm the shipping details: anonymous package + note indicating the new size. The announced delay is 72 hours upon receipt. Shipment on Thursday 19/11 with a note reminding the engraving to be done and already indicated in the order, as well as the size to be modified (from 56 to 52). The package is received on 20/11. Call on Thursday 03 December; It's been 15 days, is there a problem? Response: no, no, it's going out today, you'll have it tomorrow. Call on Monday 07/12. You'll have it tomorrow Tuesday. Arrival on Wednesday 09/12 (due to Chronopost). The engraving is okay, but the ring is not resized... It's still size 56... Call on Wednesday 11/12: Discussions and flat apologies... we agree to return the ring. Shipment of the resized ring on Friday 13/12. Receipt of the resized ring on Wednesday 18/12. Phew.... Comments on Celinni's response: 1) I was never informed of the stock shortage. 2) I was not offered any refund, and I never asked for one. 3) I requested the engraving in the correct field; otherwise, why did you indicate that the non-engraving was intentional? 4) The note in the package was stuck to the ring box and impossible to lose. Your response is in bad faith! I would have preferred a more honest response: you were understaffed, overwhelmed by the volume of orders, and with poorly managed processes, and you have corrected this since..... This is what I deduced from the many conversations I had with your team. I will not argue further. Best regards.

Everything had started so well on June 27, 2015, as soon as I chose this wedding band that I like so much, and by the call from the CELINNI house that confirmed my order the very next day, on a Sunday. Payment in 3 checks, the first to be cashed on July 5, the second on August 5, and the third on September 5. However, on July 28, I sent an email (address found on the internet in the contact section) asking if the receipt of my ring, initially scheduled for August 13, was still valid, as I would be absent that week and I was asking how to proceed. No response to my email on July 30, so I followed up with a new email... no response on July 31. I forwarded my email to one of the other addresses mentioned on the site. Mr. ! replied to me within minutes, saying he would provide me with an answer that evening... I followed up with Mr. ! the next morning (Saturday, August 1) because I had not received a response. He replied rather curtly that he had responded to me the day before and the day before that??!!!! and he gave me his mobile number. I replied by email that I had not received a message from him the day before, but only a message the day before in which he committed to respond to me that evening. What to do to get an answer to such a simple question? I cannot understand. I then called him on his mobile on Monday, August 3, in the morning; he answered that he was on leave and invited me to contact the office... So I called the office. Mrs. ! took note of my request, confirmed that my order was indeed taken into account with the engraving, and committed to call me back during the day. I had to call back that same evening at 5 PM because I had not been called back. After apologizing, Mrs. ! told me she would call me back that evening... still, I am still waiting. I am really worried because the fact that they do not respond to me is distressing; is there a problem with my ring?!!!! I called again the next day, August 4, around 5 PM, and I reached a very pleasant person, !, who seemed embarrassed by my call and my annoyance, and because Mrs. ! was out. She committed to respond to me before leaving the office... which she did!!!! She informed me that my ring was with the carrier and that I should receive it on August 6. This good news chased away my discontent. I was not asking for an early delivery of my ring, but just to be told how to have it delivered in my presence!!!! It is August 6; I just opened the box that is supposed to contain my wedding band that I like so much... what a disappointment, it is not mine and is not engraved, but the attached certificate corresponds to my ring!! Of course, the error is in favor of the CELINNI house... I feel a disappointment that you cannot imagine. I had taken care to look closely at customer reviews of the CELINNI house; the vast majority were laudatory, so I am part of the minority of disappointed customers. I call the CELINNI house again. After apologizing profusely, the person invited me to go to the post office and return the ring by Chronopost, unless this ring suits me... one would think we are dreaming. I returned the ring. But what a surprise, she also informed me that my ring could not be engraved because the machine was broken and that it would not be possible to do so. That was too much, but why was I not informed?!!! Is it so hard to show consideration for your customers? Perhaps the amount of my purchase is not high enough to be treated properly? I hope that the ring I ordered really exists. After some phone exchanges and emails, it was agreed to deliver my ring on September 8. Shortly after, a call from the CELINNI house informing me that the ring that had been sent to me was indeed the correct one and corresponded to my order. I was stunned!!! I had to resend my order confirmation email and indicate where on the website the ring was located. I want to emphasize that throughout this time, despite letters, emails, and calls, the director of CELINNI never made himself known, contrary to what I have read online, and no one else either to apologize or justify the error and the way I was treated. Fortunately, my only contact, !, did her best in this chaotic situation. I had to threaten to stop payment on the last check if I did not receive my ring!!! My ring was finally delivered on September 14, 2015, 12 days before my wedding, with a month of delay and hassle and stress. Despite all this, the product meets my expectations and delights me. To finish, I was worried until yesterday (October 15) that the third payment had not been cashed; it turns out that the payment for September was cashed along with that of August on the same day!!! I did not notice with all the wedding expenses and the fact that the two checks were cashed on the same day. In the end, a proposal for a commercial gesture of 100€ in compensation accepted by me but awaiting realization. It should be noted that unlike a positive review, for a negative review, it is not possible to mention a name or even an initial...

Purchase of a yellow gold diamond wedding band of 5 carats for 9,400 euros: - non-compliance with the agreed payment terms: demand for payment of the last installment before shipment when it was supposed to be upon receipt; - certificate produced at the time of making the jewel different from the one provided during shipment; - more than ten weeks after shipment, despite numerous reminders and a phone exchange, never received a certificate of expertise worthy of the name, signed (missing number of stones, gold weight, and jewel description); - engraving requested and accepted not realized; - inside of the ring partially hollowed out and smooth on the other (which would have allowed for engraving...). This lack of harmony is, in my opinion, not representative of "high" French jewelry; - total availability before the final payment but silence afterwards, except for an email on the verge of aggression and a phone exchange with a charming collaborator but who did not follow up on your call. In short, I will never buy a piece of jewelry of this price online again and if I paid 40% less, I still think it's too much considering the absence of a certificate worthy of the name (the fact that it would be recognized by French insurance does not mean it is by other companies. Moreover, the fact that it mentions an "estimated" value much higher than the purchase value could encourage fraud...) and overall personal satisfaction. In summary, I will never buy a cat in a bag again.

Excellent contact. Very beautiful stones. Very flexible. Attention to the responsiveness and precision of the deadlines given and appointments, but overall a very good experience! They were able to fully meet our expectations on a somewhat complicated request...