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Français K
Rating: 3 out of 5
For this price, we could have done better. Among other things, protecting the edges of Phrygian hats with embroidery could be.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersC
Rating: 3 out of 5
Package poorly sealed, opened!!!
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R
Rating: 3 out of 5
Poorly sewn between the two parts
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P
Rating: 1 out of 5
-
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Best regards
Traclet Sébastien
Y
Rating: 3 out of 5
In relation to the price, I find that the finish is really not up to par, the gold-colored buckle must have been spray-painted and the person put their fingers on it before it dried, so there are fingerprints on the buckle, also the velvet around the cap is really poorly placed
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M
Rating: 3 out of 5
The retaining cord of the bob is unstitched on one side
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M
Rating: 3 out of 5
The delivery time is not respected (3-4 weeks). The order was only delivered after more than 6 weeks of waiting. Moreover, Traclet could have sent me a message warning me that the delay would be extended. The site only reacted after my complaint after more than 4 weeks of waiting.
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K
Rating: 3 out of 5
Fast delivery
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E
Rating: 3 out of 5
The strap that allows you to reduce the head size does not work, it does not hook, and many pieces of straw stick out.
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C
Rating: 3 out of 5
The ordered hat is in accordance with the description on the site. It is of very good quality, nothing to complain about on that side. The site deserves to be improved, certainly, it presents the items well but back and forth are necessary to select several items before making a choice (I put the selected items in the cart and after making my choice I deleted the others) I do not regret my purchase and I recommend this merchant.
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A
Rating: 3 out of 5
Package still not delivered. More than 2 weeks... The delivery person didn't even ring the doorbell!
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F
Rating: 3 out of 5
Disappointed with the item and the quality/price ratio
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C
Rating: 3 out of 5
The package was very damaged. Fortunately, the cap was well protected. Happy ending. The cap is as I hoped
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T
Rating: 3 out of 5
Small defect on the received hat
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A
Rating: 3 out of 5
The site is good and the hats are not bad but the delivery was extended and the customer service is beating around the bush without helping me.
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A
Rating: 3 out of 5
Nice site, it would be good to be able to filter by multiple criteria. Several shapes of hats at the same time for example or several materials at the same time
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A
Rating: 3 out of 5
Returning a product for exchange, in case of error or disappointment due to color, is at the customer's expense. The only solution is sending by post, no relay points possible, so additional cost... Too bad. I give up my return and will settle for the color received...
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Response from Chapellerie Traclet
Hello, thank you for your message, we understand that transport costs are additional costs but for now, we have not found a solution to reduce it. As soon as it is possible, we will implement it. Remaining at your disposal, best regards, Traclet Sébastien
A
Rating: 3 out of 5
Cap of quite good quality. The delivery time and communication are, however, major weaknesses.
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A
Rating: 3 out of 5
Very long delivery time, without any news in the meantime (I had to follow up after more than 3 weeks of waiting). But very beautiful hat.
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A
Rating: 3 out of 5
The straw of the hat is very rigid, a hard plastic effect. A bit disappointed therefore but the finishes are not bad.
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A
Rating: 3 out of 5
This is not a French product.
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A
Rating: 3 out of 5
Fast shipping... Good model of hat but wrong color... ^^ It's a bit flashy white but we'll manage... No time to make a return...
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A
Rating: 1 out of 5
Nothing received. Unable to reach the box. Messages left in the voicemail but no response. Order paid on April 22. No news as of today. Very disappointing.
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Response from Chapellerie Traclet
Hello
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
We can be reached at 0477714058
According to the Colissimo tracking, it was in the relay point
And since then, it is on its way back.
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20774828419
A new shipment will be made today.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Problems with delivery. Display "restocking in progress" for several weeks. However, following a complaint, customer service responded quickly, so very well. Finally received the ordered hat after almost a month.
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A
Rating: 3 out of 5
Very difficult to find the right product
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A
Rating: 3 out of 5
very long delays despite quick payment
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A
Rating: 1 out of 5
A wait of over 2 months without information on the reasons for the delay and the delivery date. Several complaint letters sent without response in return. In the end, the item arrived but it is too big!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer having had supply issues with raffia.
On this model, it has an adjustment lace to fit it around the head.
Otherwise, we can adjust it according to the desired size with a coarse grain.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Very unhappy, you sent my order well beyond the expected delivery time and only thanks to the emails I sent you!!!
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this delivery delay, our manufacturer had production delays due to the May bridge.
We hope that the gloves give you complete satisfaction and that you received them on time.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
too long delay
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A
Rating: 1 out of 5
The hat I ordered does not match either the size or the specifications described on the site. The size is a 60 instead of a 59. The leather straps described on the site are missing from the hat I received... terrible...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error, we are proceeding today with the correction by sending the missing items.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Difficult to assess the quality of some products, but that's the nature (and risk) of mail order.
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A
Rating: 3 out of 5
Package arrived completely smashed and dropped in the mailbox. Very disappointed with the packaging and delivery
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A
Rating: 3 out of 5
Disappointed by the very average quality of the cap
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A
Rating: 1 out of 5
No news about my delivery
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Response from Chapellerie Traclet
Hello
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
However, the tracking of the package was indeed sent to you by email
Here it is below
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20738571078
We will make a complaint today to Colissimo.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Order of a brown hat. Received a black hat.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Thus we will proceed to its exchange with the sending of a return voucher.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Absolutely disappointed. Size two times smaller than ordered. Size number VOLUNTARILY removed (cut!!!) so it cannot be verified. I will never buy again. They understand the very negative reviews.
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Response from Chapellerie Traclet
Hello
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for verifying the comment as the comment on the product does not match the one you indicate here.
Moreover, the size sent is indeed 62/63 cm as ordered; it was verified before sending.
What size do you make?
Thank you for sending us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Everything is fine. A bit disappointed by the size of the text. Written too small
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A
Rating: 3 out of 5
Beret OK but the inner lining is a different color from the photo on the site (black instead of green).
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A
Rating: 3 out of 5
For a few months, general quality has decreased.
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A
Rating: 3 out of 5
As usual, very satisfied with the products and the prompt delivery. Thank you.
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