Customer reviews of Chapellerie Traclet

Correct. Too bad that returns are at the customer's expense!

average quality product

serious fast delivery

Not received and already claimed

Very good store with a wide selection of quality caps. Very good customer service. The only downside is that returns and exchanges are at the customer's expense, which is a big inconvenience. Too bad.

Small quality for me.

I did not receive the right color, very disappointed.

Not at all satisfied with the quality of the item.

serious site, but for my part, since the hat did not fit me, I had to return it, at my expense of course; 8 euros anyway, and for hats of this quality, trying them on is essential, that's why I would have liked to have at least one free return! otherwise quick refund!

No problem with the order or delivery. I regret that the hats are not presented on a real person to see the result.

The delivery time was a bit long

Sometimes delicate use when searching for an item (but maybe that's just me)

Satisfied more or less with my second product and the delivery

I no longer have access to my personal page.
Is this normal?

The product is of good quality, conforms to the photos, fast delivery. The only problem is that I am bald and the size guide is made for heads with hair. So the one I ordered is too big for me.

Size, quality, shipping time

Nothing to report regarding the product. However, the delivery by Colissimo was quite deplorable. 48h max announced for delivery, the package tracking indicated delivery on Friday, then stated "delivery at the earliest". Later on Saturday morning, the tracking indicated "delivery Monday" but ultimately the delivery took place Saturday afternoon. Deplorable and not professional at all.

I ordered a beanie, it arrived on time, that is to say very quickly. However, disappointment upon receipt as there is no label indicating French origin, nor washing instructions. No label at all, the invoice does not indicate any address. I am almost wondering if this is not a scam, a beanie that I could have gotten for €6 on Amazon!

The products are perfect, but the transport of the package by the Post was not satisfactory.

When going to the site, one expects something good given the price as well. After receiving the product and having handled it, I am disappointed. I thought I would receive better quality ....

Practically a month delay between the acknowledgment of receipt of my order and the delivery without any news. In communication, you could do better!

I had to call back, my order being forgotten..... and the delivery was made late to a pickup point not chosen, further away from my home.

For now, I haven't had any luck, I should have taken a screenshot of my order... the model and size being incorrect... the return will be at my expense.. and I am certain of my order for a brown herringbone Irish cap (as stated on the order form) in size 59 L... and I receive a Chinese one in XXL... the return costs at my expense... I am frustrated... I don't have PayPal... I hope to receive my ordered cap, crossing my fingers that there won't be endless delays... Thank you in advance...

Nice hats, size not perfect.

Problems with returning the hat due to the size not being suitable. Insufficient return information. Hat poorly protected in its packaging.

I ordered 2 hats: 1 available immediately, the other available in 15 days. Not having received the first hat about a week after my order or any information, I sent an email to Traclet. I was told that their principle was to make only one shipment but, if I wished, they could send me the available hat immediately. Concerned about the preservation of our planet, I obviously chose to wait for the 2nd hat to also be available to make only one shipment. This was done within the announced deadlines and I am very satisfied. The purpose of this review is simply to advise Traclet to inform the customer, as soon as an order like mine is placed, that the delivery will be grouped. This will avoid unnecessary questioning about the fate of their order and wasting time contacting the seller. In any case, despite this small remark, I am very satisfied with the hats (2nd order) and the services of Traclet. No hard feelings.

Delivery time not respected!

Delayed delivery of months, very poor quality article, really disappointed

The hat is of good quality. However, it is a lighter brown than in the advertising photo and the one I bought last autumn from Traclet.. I am a bit disappointed because dark brown is classier.

A lot of waiting to receive a short beanie that is much longer than a classic beanie

I prefer, for the same price, to buy on this French site than elsewhere, but the browsing experience was not very conclusive.

The choice of color was not practical: the color chart offered colors that were difficult to match with the photographs (Saint Nazaire Moko hat). I had to call the online sales service to ensure that I would receive the correct color, which fortunately was the case, and the person I spoke to was friendly, attentive, and efficient. In short, they just need to improve the presentation of the color choices for this item - (and perhaps for others)

Average.

My purchase went to the trash, fabric too thin for velvet

Box already opened (torn) and delivered in that state. Sterile email from the seller. I prefer not to respond and never order online again nor recommend you.

Very good for the hat. It is magnificent. But I did not like paying for the return of the previous hat that did not fit.

THE MARINE CAP HAS DEFORMED DURING TRANSPORT

3 hats purchased, none of the sizes are really compliant

I thought I was buying sailor berets and I received pom-poms. The site is misleading.

I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.