Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Good evening, the delivery is dreadful, almost a month to receive the order, plus the delivery person did not want to come up to my apartment even though my building has an elevator. I advise you to stop working with Chronopost, they are awful. I am a person with a motor disability and I had to go pick up the package 3 km from my home by taxi when they could have left the package with the building's caretaker or at the post office at the bottom of my building.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2023
Just a small problem with the signaling of the restocking times (resolved by email)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2024
ITEM NOT RECEIVED TO DATE
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Response from Chapellerie Traclet
Hello
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2024
Really small
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Response from Chapellerie Traclet
Hello
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2024
Very disappointing!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2023
I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2024
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2024
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2024
Nothing to report on the overall service, but disappointed with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Message to the parcel preparation team: Barmah hat delivered in the wrong color (I will keep it anyway). Well-packaged items and Chronopost delivery in 48 hours.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2023
Very long delivery time. 40 days is a bit ridiculous. If the product is not in stock, it should be mentioned! With an approximate delivery time... Product description very brief, lacking detail.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2023
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
Satisfied with the product, but the packaging, the bubble envelope in which the pair of gloves arrived was open, completely torn in the center.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2024
Head circumference not indicated in simple reading and no possibility to search by size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2024
Polar caps with an outdated look. I am disappointed. If I had seen them in real life and tried them on in a store, I would not have bought them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/01/2024
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/12/2023
Order placed just before Christmas, paid at the time of ordering of course, debited immediately and then no news regarding the delay. It would be wise for Traclet to maintain contact with the customer so that they know where things stand. This would prevent the customer from calling the site to get an updated delay. Apparently, there is no stock. The product received is however compliant with the order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2024
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2023
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2023
The delivery is way too long, 6 weeks for the shipment of a simple package. Moreover, the package was left at the foot of the door without any supervision. Very disappointed!!!
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Response from Chapellerie Traclet
Hello
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2024
The site is quite well done and clear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2024
ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the cap at [email protected]
For this type of cap, we have several qualities and it will depend on the expected quality as this model at 24 euros is very different from the one at 45 or the one at over 100 euros.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2023
Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2023
Good evening.
The color of the cap received does not match that of the photo presented on the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2023
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
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Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2023
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
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Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2023
I still have not received my package!!!!!
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Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
Order received and hat fully compliant with the description and of good quality. However, ordered on 09/11/23 with a delay announced on the site of 2 to 3 weeks, then not being able to contact you by phone while not seeing the order coming, the site then indicated on this product a wait for restocking. Effective delivery on 27/12/23! It happens but it was long ...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2023
product arrived within the announced deadlines
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2023
Gift for Christmas.
Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2023
Site a bit confusing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2023
Satisfaction ok.article well arrived.delivery on time.
Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
I had a problem with the payment. I was asked for a transfer that could not be made
Resolved after a phone call to you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2023
I had ordered the bob in 57 and you sent it to me in 55 I had to pay for shipping to exchange it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
I ordered a personalized stick and nothing is engraved on the handle
It seemed to me that it was foldable and that is not the case
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
Not practical to change the quantities,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2023
The colors of the photos are not faithful
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Delay a bit long and product not exactly corresponding to the requested product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Received the wrong size on the eve of Christmas and no one is responding to my complaints.
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Response from Chapellerie Traclet
Hello
We apologize for our mistake.
We received an email on December 15 and on the same day we replied to you.
15/12/2023 - Hanae TRACLET
Hello,
Please excuse us for this error. Please send us a photo of the size to [email protected] and we will proceed to send the size 56 cm on Monday.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
15/12/2023 - Sylvie Moschet
I received the beret in size 56 while I ordered it in size 54. I need to give it as a gift for Christmas, how can I get it in the right size?
So please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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