Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The cap I received was not the model I ordered. The least one can do is to respect the customer's wish...
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Response from Chapellerie Traclet
Hello
The Pipolaki Morris cap is no longer made, it has been replaced by Pipolaki with the hiker of the same or even better quality
https://www.chapellerie-traclet.com/fr/casquette-baseball/859-casquette-americaine-hiker-sympatex-cache-oreilles-pipolaki.html
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2023
Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2023
Surprised by the price of the second-hand book compared to that of a new one. That's why I returned the book
For the deadlines, nothing to say
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Response from Chapellerie Traclet
Hello
There must be a mistake because we do not sell books.
You ordered a pair of suspenders
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
The product ordered is a gift for Christmas... The box is dented... I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Normal, a hat in the couture tradition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2023
Very long delivery. Items ordered since November 29 and delivered on December 14
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2023
hat too big.
disappointed with the quality and shape. does not match the description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
Purchase made for a gift
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
See below
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Response from Chapellerie Traclet
Hello
Thank you for your message but we have no comments.
What is the issue encountered with this toque?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
The order went well except that I asked a question but I still have no answer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2023
Site unclear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2023
delivery time too long 1 month and a half
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2023
well received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2023
Not at all compliant with the photo. Misleading photo! Very low quality for 60 euros. I do not recommend at all
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this fur toque that we have been making for several years.
The model price in the photo is indeed the one we manufacture ourselves.
Do you want another fur or lining?
Remaining at your disposal to understand your expectations.
Best regards
TRACLET Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2023
Return of the order non-compliant size: very small item said to be one size
I paid to return it
Upon arrival, I was charged shipping fees for the delivery, whereas I paid for this delivery at the time of ordering
Practice that is not indicated in the T&Cs
Curious procedure
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Response from Chapellerie Traclet
Hello
The one size fits a head circumference of 55 to 58 cm.
What size do you need?
For the return shipping costs, they are indeed noted in our T&Cs
https://www.chapellerie-traclet.com/fr/content/3-conditions-generales-de-ventes
This right of withdrawal is exercised without penalty, except for return shipping costs and transport costs
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2023
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2023
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2023
No package!!
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Response from Chapellerie Traclet
Hello
According to the tracking, the package could not be delivered to you on Saturday but it should be delivered to you at the beginning of this week.
Here is the tracking of your package
https://www.laposte.fr/outils/suivre-vos-envois?code=6A33569431664
The tracking has also been sent to you by email and is also available on your account.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
Good evening,
I have never been disappointed until now but here I am buying a chapka for my partner and it turns out to be made in China instead of Poland (original root) with rabbit fur that is shedding a lot as well as the leather that is supposed to be goat suede but is not!!
Disappointed, disappointed!!
I sent an email to the corresponding service but have not received a response.
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Response from Chapellerie Traclet
Good evening
We apologize for this delayed response following your email on Saturday.
We had a lot of shipments to make on Monday and today Tuesday, we are trying to respond to all our messages regarding information and order tracking.
For these issues, we can offer you a refund of 25 euros on your order.
Remaining at your disposal
Best regards
Tarclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
Very fast delivery. Navigation on the site is fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
The product matches the price otherwise nothing to complain about
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2023
Delivery time does not match what is indicated at the time of purchase.
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Response from Chapellerie Traclet
Hello
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/11/2023
Delivery impossible
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has been at the chosen relay point since November 16.
Below is the tracking of the package
Sent by email and on your account
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20145998352
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
I still haven't received anything at this hour and I can't even know where the package is in its delivery.
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Response from Chapellerie Traclet
Hello
Your order is indeed in the process of being delivered.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08808917810
A complaint will be made regarding the shipment.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2023
The filters are not effective enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
Not received yet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2023
delivery time announced on the site not respected. I had to contact the company after 3 weeks of waiting to get information. The shipment was made quickly afterwards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2023
I was really disappointed to see that the velvet ribbon was missing around the Breton hat, not buckled does not mean that the ribbon is missing...? I paid a certain amount for a very simple hat... If by chance you could send me a ribbon I would be really grateful, if possible. Regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2023
Not very good quality but very fast shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2023
Apparently my order has been replaced by a similar product that I do not like.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake. Thank you for sending us a photo of the received item at [email protected] so we can proceed with sending the correct cap.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
I really like the hat, the color, but in one size, I find it a bit small for me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2023
Good, but it lacks a strap in case of wind
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
3 to 5 weeks announced, 8 weeks in total.....could not use it for the show
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2023
the product is excellent but horror of the delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2023
Very good delivery.. very average navigation and the quality of the product is very mediocre.
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Response from Chapellerie Traclet
Hello
First of all, thank you for your feedback.
Can you tell us the issue encountered while navigating our site?
Then, for the Irish cap, we have several qualities of fabric.
The cap you chose is an authentic Irish cap with Irish fabric.
We also have it in City sport manufacturing which is a Belgian production with thicker fabric and less artisanal finishing.
Finally, we also have Italian productions.
Remaining at your disposal to better understand your message.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2023
Quick response and very good products
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