Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I was very surprised and disappointed by the very bright color, I thought I was ordering a mustard yellow (it appears like that on the site) and ended up with a very bright yellow that did not match the color of the costume. It would be important to specify this on the site, this is the first time I notice such a color discrepancy, I have often ordered from you.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2023
I asked if the product was suitable for a head size of 57cm and for my large surface this is really very very tight. Moreover, the hook at the back of the cap is now off-center since it is stretched to the maximum. It was meant to be a gift... My son is sad. Otherwise, the product was delivered quickly and was well packaged so that it did not suffer from the inconveniences of travel. Have a good day
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2023
Small problem. I had ordered a pair of BROWN suspenders, it arrived BLACK, which I do not need. The other pair, Navy, is correct. What should I do?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2023
There is a lack of color on a feather in places, delivery in a box with white paper on top and bottom, I would have appreciated a hat box, considering the price
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2023
More than three months of waiting. They sent me a different product than ordered.
Translated reviews
Response from Chapellerie Traclet
Good morning
Please forgive us if we made a mistake.
What reference did you receive?
Please send us an email
We remain at your disposal
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2023
I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, we made a mistake on the model; we offered to send you the correct model for 40 euros with a return label to get the correct cap.
We apologize for this error which can happen despite our checks before shipping.
You wished for a refund; therefore, you did not want this cap. We refunded you for the cap and not the shipping costs.
Your point of view is valid.
We offer you a credit for the amount of the shipping costs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2023
Disappointed
Translated reviews
Response from Chapellerie Traclet
Hello
Can you tell us more about the issue encountered with your Brixton hat order?
Did you not receive the correct model or is the quality of service not up to par?
If it is a comment on the product, please indicate it on the product itself.
Indeed, we offer a variety of hats with qualities according to everyone's needs.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2023
your item:
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret
is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items.
In summary:
- disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs.
- missed sales because potential customers do not know that you offer items in different sizes.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment.
To respond to your message, normally this Entreometrique model is in a classic size of about 55 to 62 cm. As indicated in my email, our manufacturer does not always deliver the same product exactly. That is why we did not put a size but only proposed two models, the links of which are below
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html
https://www.chapellerie-traclet.com/fr/accessoires/17598-entreometrique-57-70-cm.html
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2023
packaging destroyed.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
6 weeks delay... way too long.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2023
My order was not delivered to me.
Translated reviews
Response from Chapellerie Traclet
Hello
Here is the package tracking
http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?btnSubmit=&bonTransport=7417777567374339
It is indicated as delivered with the name of the person who received it.
Have you checked that the person did not receive it?
Finally, as indicated yesterday Saturday, we will make a complaint on Monday.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2023
Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/08/2023
wrong delivery or order error
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo of the received model with your order reference to [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
I modified it a bit because I didn't like it too much (too stiff)
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
The photo of the hat is very flattering compared to reality. Disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2023
The return is at our expense, which I do not find very fair especially when the purchase was based on photos that do not really reflect reality...
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for taking the time to inform us of the issue encountered with your order.
For the photos, there are 4 of them, including one of the inside to show how it is mounted.
Please clarify any shortcomings to better understand the issue encountered with this purchase.
Knowing that if you need, like some customers, we are not closed to adding photos or explanations that we can send by email or provide by phone.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
I didn't imagine the texture to be so soft, which prevents a good fit on the head.
A bit disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2023
Complies with description
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
Quality product. The delivery conditions leave little choice and remain excessive.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
-
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2023
Navigation and delivery are OK, but your comment
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
The item is compliant but the delivery was a bit disrupted.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2023
I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
Very disappointed
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2023
My order has still not arrived.
Translated reviews
Response from Chapellerie Traclet
Hello
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2023
The mobile version is not very practical. Moreover, it would be good to be able to use multiple filters during the search, including the origin of the product, the materials used, and the different attributes (waterproof, warm, etc.).
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2023
Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2023
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2023
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2023
I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2023
Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delay independent of our will since it is not us who do the delivery but the service you chose in this case the postal services by colissimo.
According to tracking 6A27852657985, the package will be delivered to you today by colissimo.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2023
The manufacturing and thus delivery time was particularly very long
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/07/2023
Usually satisfied but not this time
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your message, can you tell us what the issue is this time to understand what is wrong.
remaining at your disposal
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/06/2023
Hat at least two sizes too big does not correspond at all to what I ordered.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us by email a photo of the received item with the order reference.
This way we can proceed with the exchange if there is indeed an error.
Email [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
We use cookies for audience measurement and improving user experience.
English 
Français