Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2023
Product compliant, order preparation to be reviewed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2023
Delivery quite long but due to stock shortage
However, while my size is indeed 59
and I ordered the 58/59 it is too big
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2023
Easy purchase, relatively fast delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2023
A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....
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Response from Chapellerie Traclet
Hello
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2023
Still no news about my order
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Deadline not respected compared to the announced deadline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2023
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Overall, I appreciate this site. But regarding this order, it is not the color I wanted. I will still keep it, but disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2023
No possibility to find the sought-after caps directly by size and available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2023
Finishing needs to be reviewed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Well-made site but not explicit enough.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you indicate the type of explanation that is missing so we can see if we can provide them to better satisfy you. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2023
Good but I had to reach out because the shipment was somewhat delayed. Best regards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2023
Correct delivery
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Response from Chapellerie Traclet
Hello
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
I rated it average due to the delivery delay; if I order suspenders, it's out of necessity. Otherwise, good item matching my request.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
Delivery 1 month
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. our manufacturer had delays in production. we hope that the hat gives you and will give you complete satisfaction to partly make up for this delay.
remaining at your disposal
best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
we have not received anything to date
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Response from Chapellerie Traclet
dear
excuse us for the delay but to South Africa, the delay is important.
With taking we can see the parcel is in your country so you will receive in few days
https://www.laposte.fr/outils/suivre-vos-envois?code=EY721562500FR
excuse us for the delay
regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2023
Site okay cool
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2023
The announced deadline of 3 weeks was largely exceeded. I had to call twice. But the responsiveness on the phone was satisfactory.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2023
see below
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2023
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2023
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2023
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
I would have liked a better-adapted packaging because one of the hats has a 'crumpled' brim.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
Product conforms to my request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2023
Order processing is way too long. No acknowledgment of receipt of payment.
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Response from Chapellerie Traclet
Hello, we understand your impatience to receive our product, but it takes time when we do not have it in stock for our embroiderer to make it for you. For tracking and payment emails, it was sent to your email: Payment accepted 28/05/2023 13:32:51. We hope the product gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sébastien.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2023
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Response from Chapellerie Traclet
hello
thank you for taking the time to leave a rating and a comment.
But what do you mean by null for the cap and the website?
What are you expecting or looking for on the site or as a product?
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
Put on sale the out of stock items
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Response from Chapellerie Traclet
hello
the information on the delivery time is indicated in red when choosing the size.
Moreover, this is indicated by email as well as on your account.
Awaiting restocking 30/04/2023 09:48:42
Payment accepted 30/04/2023 09:48:42
remaining at your disposal
sincerely
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
The 'plastic' look of the hat is not very classy; I expected a fabric hat..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2023
Very disappointed! I ordered a S/M hat, usually the S fits me very well. The same with 2 reducers, still too big. No commercial gesture on the shipping or return resulting in nearly 15€ lost for ultimately having nothing! Really disappointed!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2023
I ordered 3 items. The hat received is not the right color (I ordered beige,
I received chocolate. The fan has a defect in the printing of the patterns in the middle; it was for a gift, I lost 21 euros and have to find something else ... only the cap corresponds to the order. I would like to return but I have to pay ...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/05/2023
The site is pretty, the hat was very unpleasant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
Announced for Saturday the 27th but distribution on Saturday!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2023
Somewhat satisfied. Delivery times were long (no information regarding waiting time), and delivery was postponed without reason even though I had taken the day off expressly. Finally, I had to pay fees for delivery (13 euros import fees), fees that are not clearly stated when purchasing even though I am already paying delivery fees.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Review delivery time!
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