Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Good communication - Good quality of the product. Delivery 3 weeks after the order (much longer than expected). - Cap much too big despite having strictly followed the advice regarding head measurement.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2022
We had a phone interview, during which we confirmed my order. I received one product out of the two ordered, and I won't receive the entirety of my order before my trip.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Poor finishing and return at our expense €10 to return a beret! Really very disappointed, I will not order again.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
In case of an issue, please send us a photo at [email protected]
Thus we will proceed with its exchange with a return label for the model with an issue.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
The size is not very respected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2022
Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2022
The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2022
Order placed on 15/11/22, received on 04/01/23. Announced delay 2 to 3 weeks... I sent a message twice, the Traclet house never bothered to respond.
Moreover, the item has no label, neither the manufacturer's name nor washing instructions. I am absolutely convinced that there was one, there is a trace and moreover there was a piece of thread that was used to attach this label!!!
The worst part is that when this label was removed, there was a little unfortunate scissor cut.
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Response from Chapellerie Traclet
Hello
please excuse us for these inconveniences. Our manufacturer had a significant delay in the production of goretex hats and we tried to send it to you as quickly as possible after Christmas. Regarding the label, normally there is indeed a label attached to a plastic thread detailing the care characteristics of the goretex.
As for the emails, we received one to which we replied that the hat should be shipped for reception at the beginning of January.
For these reasons, please find attached a gift voucher of 20 euros.
code: N5JD1DCX (unique code)
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2022
Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2022
The item does not exactly match the image on your site; it is not assembled in the same way.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
It is regrettable to charge the amount of the order more than 3 weeks before delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
Difficult to find the dimensions of this specific reference. Otherwise, processing and delivery times are extremely satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2022
For a delivery to overseas territories, they could charge tax-free since customs taxes upon arrival, ending up with more shipping and tax than the price of the item.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2022
Very disappointed with the hat, way too big and no shape.
Not happy, don't say it's one size fits all.
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Response from Chapellerie Traclet
Hello
This type of hat fits well for a head circumference of 55 to 59 cm
What size do you wear?
It is of course possible to exchange it if this model does not suit you.
We have shapes like the janson cap which is less wide or holdtein cap
Remaining at your disposal
Sincerely
Traclet Sébastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2022
I ordered other goods in France, and this is the first time this has happened to me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2022
I do not understand why the beret I bought, which is supposed to come from the Laulhère factory, does not bear the characteristic label in the cap nor the small verification badge on the side.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2022
Correct delivery, but the item (women's hat) is small, and the fleece lining is only on a small part (edge), and it is in openwork knit that will let the cold through.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2022
Not satisfied with half of my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
My package was received torn and dirty... as for the product, there were hairs inside... WITHOUT A DOUBT A RETURNED PRODUCT THAT WAS RE-SOLD TO ME.... what hygiene!!!....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2022
Product conforms to the description.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2022
Order on 5/11, delivery on 26/12.........
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2022
To wear this hat, you need to have 2 heads
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Response from Chapellerie Traclet
Hello
this model of hat fits for a head circumference of 55 to 61 cm as it is elastic.
However, it sinks a lot on the head (almost covers the ears)
Otherwise, we have model 2412 which has a less deep and less wide shape.
It is of course possible to change it.
sincerely
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2022
Cap not branded compared to the photo on the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2022
The site, which answers questions, sends confirmation is not secure, so the email is in spam with a lot!!! Danger.... I thought I was hacked.
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Response from Chapellerie Traclet
Hello
we respond through our secure SSL site, in case the email is in spam it is simply that upon receipt it was initially placed in spam or that the manager like gmail considers the email as spam. This has nothing to do with hacking.
We hope the caps meet your satisfaction.
remaining at your disposal.
sincerely
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
Fast delivery
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
However, the rating of 1/5 is not related to the comment. The rating of 1/5 is the lowest.
Remaining at your disposal
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2022
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2022
The package was already opened before arriving at its destination. I will not place the second order initially planned.
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Response from Chapellerie Traclet
Hello
Please excuse us if the package was opened; as indicated in our message following your email, we have made a complaint to colissimo.
We were waiting for a response from colissimo.
We should have a refund that we would have made to you.
Remaining at your disposal to satisfy you as best as possible.
Sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2022
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/11/2022
I did not receive the right product, the after-sales service is non-existent. I do not recommend
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Response from Chapellerie Traclet
Hello
this message is indeed unfortunate for a loyal customer.
Indeed, we exchanged two days ago about the fact that we would send you the correct model.
It is currently being delivered to the chosen relay point.
Please excuse us for the delay in sending the correct return which has just been done a few minutes ago by email.
We tried to reach you by phone and we just left you a voicemail message.
please excuse us once again for this model error.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2022
-
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Response from Chapellerie Traclet
Hello, thank you for your comment, but why did you give one star out of five?
Did you encounter an issue with the ordered hat?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Qualitative product (night cap), but ordered in black and received in white...
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Thank you for sending us a photo of the received model at [email protected] and we will proceed to send the correct color.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
the beret is really small even though it is a one size fits all
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
The order confirmation took quite a long time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
The package is a Christmas gift, so comments could be after these dates and festive events
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
Item received too small despite the size indication matching the measurements on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Order and delivery were quick except the color is not the right one...
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