Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins).
That's regrettable!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2022
City sport cap that could be more comfortable (leaves a mark on the forehead, not because of a too small size but due to average quality manufacturing). The forehead is in contact with a bulge, whereas a band would be preferable. Sturdy, top material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Order and delivery without problems but the return was supposed to be free if paid by Paypal but in fact Paypal does not refund anything and you have to fight for the return organization!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Mixed review. I expected better quality products when addressing a hat maker. Despite the label, I doubt that the berets are made by them (not least because of the cut plastic tag I found a piece of in the fabric) so I found the price a bit high once the items were received.
Nothing to say about the chemo turbans, the prices are more or less the same everywhere.
My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The packaging leaves much to be desired
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2022
no issues on that side
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2022
Hello, the hat meets my expectations, however I had chosen this model because it was specified that its manufacturing was done in Canada, unlike other models made in China.
I notice upon receipt that my hat is made in China. I am therefore disappointed. Michel G
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
I posted a request on the contact form and received no response.
I waited a month for my delivery without any email to keep me waiting.
Too bad because the site is well stocked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
No lining in the cap which lacks structure as a result. Complicated return for refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2022
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2022
Stetson penn
That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
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Response from Chapellerie Traclet
Hello
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
Quality hat. Nice effect. However, order tracking is insufficient. Given a 2-week delay and 4 weeks later it is sent following 2 email and phone complaints. Arrived on time the day before my wedding.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2022
good except the error on the bow tie error on a product 2 black and not a red one a black
good hat
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2022
I only received one item out of two
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Response from Chapellerie Traclet
Hello
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
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Response from Chapellerie Traclet
Hello
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The filters are not refined enough.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2022
After two months, I still have not received my order. Can it get worse?
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
Error on the model of the cap purchased
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
Excellent product, fast delivery, but out of the 2 products ordered, one did not match the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2022
Pleasant fabric to wear.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2022
Hello. I ordered a black kangol beanie hat from you, as I liked it in the ad, but upon unpacking, the two eyelets at the back displeased me, so I will give it to my son. I have therefore recommended another model called black steve sailor, which you posted. I would like to hear from you regarding a cotton outdoor beige bucket hat reference 8880 size L, for which I left you my email. Thank you in advance, and I wish you a good day. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2022
Hello, there is an error with the item, my daughter ordered the Stetson Ref. 391 and that is not what I received.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2022
serious and efficient
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2022
compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
Product not compliant with the presentation on the website
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2022
Hat never received, no responses to emails!!!!
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Response from Chapellerie Traclet
Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2022
Pleasant site and visually well-stocked; nothing to say about the quality of the delivery, particularly fast. However, the delivered items are less flattering than in the presentation photos on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Changing and sparse information... On the date and place of delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2022
Average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/09/2022
The site is very good. It was after the processing of the credit card that things were less good. Firstly, no confirmation email before the follow-up. No expected delivery date given. Three weeks after payment, I sent an email asking for an idea of the delivery date, no response, but I received a shipping notice for the next day. One of the two hats arrived, very beautiful and well packaged, (maybe too small but that can be adjusted later). I still have no news about the other one and you are already asking me to leave a review, as if the order was finalized, that worries me a bit.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2022
Ad on the site for a 72-hour shipment but at the time of ordering, the delay changed to 3 weeks. Okay, that can happen. After 4 weeks, I sent an email to get news. Response within 48 hours explaining that they were sorry and that my order had been shipped. Indeed received in 24 hours by chronopost. I think that if I hadn't written, they would have forgotten my order. Or coincidence??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2022
ordered item very satisfactory, but delivery time too long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2022
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/09/2022
I followed the site's advice and ordered a size up from my usual size. Upon arrival, my hat is slightly too big. My usual size is only available 'on order' with no information on the delay. Delivery in 48 despite a package lost by the Post.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2022
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2022
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
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Response from Chapellerie Traclet
Hello
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2022
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat.
Since then, nothing despite 2 follow-up emails and attempts to call without response.
In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
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