Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/08/2022
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
Way too big too wide: the headband and the rose.
I'm keeping that for my car
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Response from Chapellerie Traclet
Hello
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
This is not the right order that I ordered, I request a return
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2022
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2022
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2022
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2022
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
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Response from Chapellerie Traclet
Hello
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/08/2022
model received conforms to the reference but size L = 58 head circumference too big waiting for exchange !!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Quality of the felt below my expectations
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/08/2022
Still not delivered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2022
Deadline not respected product compliant
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2022
Many models. However, it is a pity not to have any size in cm on the one-size models. This resulted in a return because it was far too small. Only my 12-year-old child could wear it. It is also a pity not to have staff available by phone.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2022
Defective item but no response to my message.
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Response from Chapellerie Traclet
Hello
a response has indeed been provided to your message.
Here is the entirety of our exchange below sent directly to your email address.
Remaining at your disposal
Best regards
Traclet sebastien
to Professionals
1 order(s) validated for a total amount of €46.95
Customer since: 03/08/2022
- 07/08/2022 - 22:52
Hello, I just received the hat I ordered but it is not in 56 as agreed and as it is written inside the hat, but it is 59.
This makes a very big difference in size and therefore it is unusable.
Best regards
Michael Sabba.
Sébastien
Hanae TRACLET - 08/08/2022 - 17:31
Hello,
We are following up on your message.
Please return it in its packaging and indicate this size issue so we can verify.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/08/2022
Delivery offered by chronopost as an option with a significant surcharge and arrival of the product with delay. What interest!!?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2022
no particular opinion
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/07/2022
I cannot select multiple hat choices at the same time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
The ordered cork headband has not arrived
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Your order includes only a summer cotton hat anti UPF 40+ - Ros - Size: S - 54/55 cm
We had no information about an order for a cork band but we will immediately ensure your complete satisfaction with the cork bands that are being sent today by letter.
Remaining at your disposal
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2022
A lot of choices. Apparently of quality but Women's beret one size (probably XXL) so unwearable. Fortunately, I manage with sewing. A warning would have been welcome..
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
The wait was long: 2 months to receive the hat.
The packaging is quite succinct, but the hat is of superb quality!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2022
Given that I still have not received my order placed more than a month ago, I do not see how I can rate you better.
Moreover, it was necessary for me to follow up to get news about my order.
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Response from Chapellerie Traclet
Hello
please excuse us for this manufacturing delay for the leather gavroche cap in size 62 cm. Indeed, normally the manufacturing delay is 2-3 weeks but an additional week was necessary for this large size.
According to the postal tracking, the package should be delivered to you today, Tuesday, July 26.
Remaining at your disposal
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2022
Hello,
I had made a comment when I placed my order, to put a foam or cork band so that the hat fits perfectly to my head size. (by the way, it is well indicated on your site to take the larger size if you are between two sizes, and to adjust with these bands.) Anyway, no band in the package. If you could send them to me, that would be perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2022
Be careful with the regular updating of the list of collection points offered on the Traclet site: the relay point for receiving the package found on the Traclet site no longer existed. I had to choose another one. Aside from this slight inconvenience, everything was perfectly handled within a controlled timeframe.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
no particular issues on your site
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
too long delay between order and delivery
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2022
Everything would have been fine if the sizes of the caps were correct, on the two caps that are size 57, the Camaret is correct, but the Benodet is well marked 57, but for me it is size 58 because it is loose, so please review this with your manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2022
Order placed for delivery in 24 hours.
The delivery was supposed to take place on Thursday and the order was delivered on Saturday by Chronopost.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2022
Satisfied delivery on time
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
items often unavailable and random sizes
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
Mixed feelings about this item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
I like the hat (quality) but it wasn't really what I wanted, and moreover the brown is very dark.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
Item as described, delivery time not respected, delivery information incorrect...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2022
Very very disappointed
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Response from Chapellerie Traclet
Hello
what is the issue with the order?
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
Regarding the use of the site up to the order, nothing to say, everything went well. The ordered product is of quality, now let's see how it performs in use.
The only issue in the process is the delivery by COLISSIMO. Still as catastrophic, like this company. I was almost lucky to have received my package. This is certainly the only point that will make me hesitate to order from Traclet in the future unfortunately. Unless another option allows for home delivery...
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Response from Chapellerie Traclet
Hello
thank you for your message.
Yes we also offer delivery to your home with or without signature.
best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2022
To be tested for a few months before being able to respond
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Response from Chapellerie Traclet
Hello
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Hat damaged on one side
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Funny management of relationships!
Pay and learn that the product is not available!
Finally delivered a few days later without any information.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/05/2022
not great
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Response from Chapellerie Traclet
Hello thank you for your message.
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2022
Your company is a disgrace to French craftsmanship.
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
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Response from Chapellerie Traclet
Hello
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
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