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Rating: 3 out of 5
delivery
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
2 orders placed on the site, 2 orders not conforming to the product photos. A wide choice of hats certainly, but still, the product photos need to be updated. Too bad.
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A
Rating: 3 out of 5
It's not really what I hoped for, the beret size is too tight
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A
Rating: 3 out of 5
Navigation on the site is quite easy but could be more relevant.
High delivery cost for a service not respected
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High delivery cost for a service not respected
A
Rating: 1 out of 5
I am very disappointed: I bought 2 hats from you at 89 euros each (I am a long-time Traclet customer). What a surprise to find them in a hat shop for 79 euros each. You won't see me again.
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Response from Chapellerie Traclet
Hello
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
Yes, the price of these two Stetson Imlay Kettering hats has gone from 79 euros to 89 euros at Stetson for this year 2022; with Stetson's policy on unique prices, we are obliged to comply with the price for 2022.
Since you are a good customer, we have just sent you a proposal by email.
Please excuse us for this inconvenience independent of our policy.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 1 out of 5
I have not received the package
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
Here is the colissimo tracking sent by email from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6M18218264978
As indicated on the Post tracking, this information was sent by email and by text
Mon. 04/04/2022 - 08:02, EMAIL to the Recipient :
« Reminder Relay Pick-up »
Mon. 04/04/2022 - 08:00, SMS to the Recipient :
« Reminder Relay Pick-up »
Wed. 30/03/2022 - 10:12, EMAIL to the Recipient :
« Pick-up Reminder »
Tue. 29/03/2022 - 17:35, Email to the Recipient :
« Delivery + time slot »
Email opened on 29/03/2022 at 21:26
Mon. 28/03/2022 - 20:21, Email to the Recipient :
« Package taken care of »
Email opened on 29/03/2022 at 13:15
Mon. 28/03/2022 - 17:27, Email to the Recipient :
« Package deposited »
Email opened on 28/03/2022 at 19:11
The package has been at the chosen pickup point since March 30, 2022; emails and text reminders have been sent by the post office as indicated in the tracking above.
The package is waiting for you at the pickup point
Relay LES JARDINS DE BAGATELLE
85 BOULEVARD DES BELGES
44300 NANTES
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Navigation is not very simple to find a product we've already seen.
An interface to improve for more fluidity.
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An interface to improve for more fluidity.
A
Rating: 1 out of 5
Not delivered
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Response from Chapellerie Traclet
Hello
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
the package was presented twice at your home. Once on March 29 and a second time on April 1.
Then it was delivered to a relay point whose address is (email sent from us and also from the post office
https://www.laposte.fr/outils/suivre-vos-envois?code=6A23190724464
here is the relay point where the package is located April 1
La Poste TOUROUVRE
Closed - opens Tuesday at 09:00
4 PLACE DU CANADA
TOUROUVRE
61190 TOUROUVRE AU PERCHE
below is the tracking of emails from the post office
Fri. 01/04/2022 - 12:01, Email to Recipient:
« Pickup Instance »
Sent on 01/04/2022 at 12:04
Wed. 30/03/2022 - 15:35, Email to Recipient:
« Delivery failure awaiting choice »
Opened and link clicked on 30/03/2022 at 16:11
Tue. 29/03/2022 - 18:53, Email to Recipient:
« Delivery reminder + time slot »
Sent on 29/03/2022 at 18:57
Mon. 28/03/2022 - 19:48, Email to Recipient:
« Package taken in charge »
Email opened on 28/03/2022 at 20:29
Mon. 28/03/2022 - 17:22, Email to Recipient:
« Package deposited »
Sent on 28/03/2022 at 17:26
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 1 out of 5
Hat delivered with more than a month delay - terrible communication - impossible to refund
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Response from Chapellerie Traclet
Hello
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 3 out of 5
Too slow to display.
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A
Rating: 1 out of 5
Satisfactory navigation, correct delivery time. Packaging VERY GOOD
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Response from Chapellerie Traclet
Hello
The rating does not reflect the comments
Sincerely
Traclet Sébastien
The rating does not reflect the comments
Sincerely
Traclet Sébastien
A
Rating: 1 out of 5
Very very disappointed!
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Response from Chapellerie Traclet
Hello
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
Can you tell us the reasons for your disappointment.
Is it due to the berets received? Our services or others.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Rating: 3 out of 5
The cane is very good except that it has some scratches that have been filled with paint of a different appearance
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A
Rating: 3 out of 5
Product conforms and is nice.
Lack of information on delivery and long delays
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Lack of information on delivery and long delays
A
Rating: 3 out of 5
It's a very nice product, only the delivered hat does not exactly match the photos of the ad for a Trilby Radcliff ref. 2428 (4 photos show a slanted straight brim at the front which is not the case here). I am even more disappointed as I have been wearing a hat of this type for 5 years.
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A
Rating: 3 out of 5
The received item does not match the photo
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A
Rating: 3 out of 5
Delivery time too long. Customs fees CHF 25.70 extra
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A
Rating: 1 out of 5
Still not received
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Response from Chapellerie Traclet
Hello
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Very poor quality item, 2 months delay, terrible finish, I do not recommend this item, nor the seller who claims 15 days to 1 month delivery, when it is false
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
Please excuse us for this manufacturing delay.
Currently, the workshop is behind schedule.
What quality issues did you encounter with the tricorne? This way we can improve it.
Remaining at your disposal and listening to improve the product and our service.
Sincerely
Traclet Sébastien
A
Rating: 3 out of 5
Products are often no longer available
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A
Rating: 3 out of 5
Order well processed, good products but the package arrived completely 'exploded' and had to be repackaged by the carrier... too bad
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A
Rating: 3 out of 5
A delivery error caused me to receive the package two weeks later. I realized it myself. Upon receipt, the item was well packaged and matched its description. When I sent messages, there were quick responses.
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A
Rating: 3 out of 5
Not satisfied, size error.
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A
Rating: 1 out of 5
Extremely long delivery time (almost 2 months)
Product not compliant with my requirements.
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Product not compliant with my requirements.
Response from Chapellerie Traclet
Hello
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
thank you for your message, for the delay, we have clearly indicated a delivery time.
What quality do you wish for?
We have several qualities of berets as well as different models.
remaining at your disposal
sincerely
Traclet sébastien
A
Rating: 1 out of 5
Navigation on the site is great but very disappointed with the product the clip buttons that supposedly allow not to have to sew buttons on the pants to wear suspenders are useless and after just two hours of installing them on a vintage jean I have already reclipped them 10 times it is clear that this is not reliable
too bad it was a nice promise but a lie
As for the suspenders they are very beautiful and more importantly made in France
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too bad it was a nice promise but a lie
As for the suspenders they are very beautiful and more importantly made in France
Response from Chapellerie Traclet
Hello
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
we have been selling these buttons for suspenders for several years and we have not had any issues.
We have taken your comments into account, we will see with our manufacturer the improvements we can make on these clips to avoid issues.
We would have appreciated a call to discuss this issue especially since we have already communicated about these clips.
remaining at your disposal.
best regards
Traclet sebastien
A
Rating: 1 out of 5
Hat not compliant with my order
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment.
The non-compliance is only due to the lack of the P on the ribbon. It’s still a very severe rating especially since the P was sent by letter so that you receive it quickly.
How is it that the rating is only 1 for a single small logo when
The hat is compliant and of quality.
It would have been interesting to rate the service we provided and as requested to verify the product rating.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Error in sending my order. In the end, a quite different product was sent to me because of stock issues, but of good quality and nice.
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A
Rating: 3 out of 5
navigation, delivery very good
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A
Rating: 1 out of 5
I paid for chronopost delivery and I was not delivered on time. Huge disappointment
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay beyond our control. We are waiting for a response from chronopost for the refund.
Remaining at your disposal
Sincerely
Traclet Sébastien
Please excuse us for this delay beyond our control. We are waiting for a response from chronopost for the refund.
Remaining at your disposal
Sincerely
Traclet Sébastien
A
Rating: 1 out of 5
Very bad items, useless. I threw my money out the window.
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Response from Chapellerie Traclet
Hello
thank you for letting us know the issue encountered with this cap reinforcement that allows to strengthen the cap of a hat. We have been selling this product for 3.5 euros for several years and we are listening to improve it.
remaining at your disposal
sincerely
Traclet sebastien
thank you for letting us know the issue encountered with this cap reinforcement that allows to strengthen the cap of a hat. We have been selling this product for 3.5 euros for several years and we are listening to improve it.
remaining at your disposal
sincerely
Traclet sebastien
A
Rating: 3 out of 5
No information regarding delivery times
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A
Rating: 1 out of 5
I am still waiting for the delivery !!
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Response from Chapellerie Traclet
Hello
the order was shipped on February 1, 2022 under the colissimo tracking CB619860609FR
normally a tracking was sent to you by email from the Traclet hat shop but also from the Post Office.
According to the tracking, the package was received today.
remaining at your disposal
sincerely
Traclet
the order was shipped on February 1, 2022 under the colissimo tracking CB619860609FR
normally a tracking was sent to you by email from the Traclet hat shop but also from the Post Office.
According to the tracking, the package was received today.
remaining at your disposal
sincerely
Traclet
A
Rating: 3 out of 5
there is no inflated plastic inside the hat to prevent it from deforming
average packaging.
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average packaging.
A
Rating: 1 out of 5
-
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Response from Chapellerie Traclet
Hello
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
Why give a rating of 1/5 without explaining the reasons for this rating.
What is the problem!
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
No refund on a return when it is on sale. A shame!
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Response from Chapellerie Traclet
Hello
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
Thank you for your comment, the information that it is not possible to get a refund but a credit note is clearly indicated.
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
You wish:
A refund (if the item is returned within 14 days, excluding sale items)
A credit note (if the item is returned within 100 days)
An exchange (if the item is returned within 100 days)
remaining at your disposal.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
They make you believe that you can exchange or be refunded, but you need to find a way to do it through their site, which is designed so that you cannot, dishonest!!! To be avoided!!
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Response from Chapellerie Traclet
Hello,
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
We are following up on your message.
Yes, of course, here is the link on our site to make a return:
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Either from the site or on plain paper.
Furthermore, having used PayPal, the shipping costs will be refunded to you by PayPal.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Rating: 3 out of 5
Overall good, but the purchased product is largely one size above normal. I always take hats size 62 but here it must be at least 63, if not more. Too bad
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A
Rating: 3 out of 5
Of very good quality. But in two years prices have increased a lot (comparison of the same Irish cap bought in 2020 and in 2022...).
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A
Rating: 1 out of 5
The order placed more than a month ago for delivery!!!! Cancellation request in May that was not taken into account. This is neither serious nor commercial, it will be my last order...
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Response from Chapellerie Traclet
Hello
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
Please excuse us.
For the delay, it was over a week because of the Christmas holidays and New Year's Day. We are sorry if Laulhere was unfortunately closed for holidays, which caused an additional week.
Regarding the email, we received it but the package had already been sent.
Please accept our apologies again, but we hope that the beret gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
I had to rate it average because I received a different cap than the one I ordered. It is much less pretty and I don't have time to exchange it. Very disappointed for a gift I made for my husband.
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