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Rating: 3 out of 5
See delivery.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
I had covid and was unable to pick up my package from the post office, please resend it to 2 rue Pablo Neruda Levallois Perret 92300
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A
Rating: 3 out of 5
Beanie conforms to the visual and my expectations, two other products waiting for restocking for several months.
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A
Rating: 1 out of 5
Delivery after a month
Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site
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Impossible to reach customer service despite 2 emails on their site.
I will no longer order from this site
Response from Chapellerie Traclet
Hello,
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Please excuse us for the one-week delay in delivery due to the Christmas holidays for manufacturing.
Regarding our customer service, we can be reached by email, to which we only received an email on 07/12/21 and we replied on the same day as evidenced by our messages below.
We hope that the cap gives you complete satisfaction and we apologize once again for this delay, which was a bit longer due to the Christmas holidays.
Remaining at your disposal.
Best regards
Traclet
Jean Marc MACE ([email protected])
To Professionals
1 order(s) validated for a total amount of 39.00 €
Customer since: 03/12/2021
- 07/12/2021 - 11:36
Hello,
I wanted to have this cap for today as a retirement gift
I will therefore no longer need this order which is now obsolete
I request my retraction of this order
Best regards
Sébastien
Hanae TRACLET - 07/12/2021 - 17:30
Hello,
We are following up on your message.
As indicated at the time of the order, the cap is available within 2-3 weeks, so it is currently in production.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Phone: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
A
Rating: 3 out of 5
Stetson cap too small and Army cap doesn't please me but fast delivery, I recommend
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A
Rating: 3 out of 5
order delivered incomplete, waiting for the supplement
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A
Rating: 3 out of 5
I have a size problem, I reported it 4 days ago and still have no response.
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A
Rating: 1 out of 5
Beautiful beret but the description is misleading.
- the beret does not have 10% cashmere, the inner label says "100% wool".
- the diameter is not 30 but 27 cm!
This is not the same product!
Translated reviews
- the beret does not have 10% cashmere, the inner label says "100% wool".
- the diameter is not 30 but 27 cm!
This is not the same product!
Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien
Please excuse us if we made a model error. Please send us a photo of the model received at [email protected] with your order reference and we will take the necessary steps to change it.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Fast delivery but disappointed by the quality of the beret.
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A
Rating: 1 out of 5
To get a refund and where to change size for the chapka
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Response from Chapellerie Traclet
Hello
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
It is of course possible to change size, just return the item in its packaging with the order reference and the new desired size. You can indicate it on the packing list or on plain paper.
Return address: Chapellerie Traclet 14 Impasse Bardin 42300 Roanne
Here is the return procedure on the site which is on every page
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
remaining at your disposal
Best regards
Traclet
A
Rating: 3 out of 5
A GOOD NAVIGATION OF THE SITE
THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
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THE PERSON WHO ANSWERS THE PHONE IS VERY FRIENDLY
A
Rating: 1 out of 5
Incorrect product delivered and delayed; bad faith and partial refund.
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Response from Chapellerie Traclet
Hello
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
We initially delivered the wrong product, so we sent you a second shipment with the correct product that you returned to us.
To confirm that the second product was compliant, we took a photo of the second product delivered with the product and a caliper to confirm the diameter and a second photo showing the foot mounted on a cane.
We acknowledge the first erroneous delivery, but for the second, it is indeed the correct product with the right dimensions. Moreover, this foot was also sold in the store in Roanne with the person in the store where we placed the foot on their cane.
Thank you for your understanding.
Happy holidays.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
A long delay due to the product being out of stock, so the delivery was also later than expected.
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A
Rating: 3 out of 5
Nothing to say about the products. But 4 days late without information from Colissimo. Complete package but rebuilt by the carrier (sticker).
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A
Rating: 3 out of 5
Quite average, disappointing!
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A
Rating: 1 out of 5
Hello
I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
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I am very dissatisfied with the service because I had to send an email to get my product which was ordered on November 21 and ordered for Christmas
Taking more than a month to send a product seems completely unacceptable to me
I have received neither apologies nor explanations for the delay
Best regards
Response from Chapellerie Traclet
Hello
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
The delivery time was clearly indicated at the time of the order as 2-3 weeks.
We did our best to ensure you received it on time before Christmas.
The manufacturing time being unavoidable.
Remaining at your disposal for any questions.
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Fez hat too big compared to the ordered size
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A
Rating: 3 out of 5
The head entry is just a simple fabric ribbon and not a leather band with a pom-pom like in traditional hat-making for felt hats. I expected better finishing from Traclet (considering the price)...
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A
Rating: 3 out of 5
Disappointing product in quality
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A
Rating: 3 out of 5
For the colors, you have to press on a dot of the chosen color without this color being written during the selection; I chose navy blue and checked twice before confirming my cart. In the end, the delivered beanie is black even though the delivery note indicates "navy". No time to return it before Christmas.
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A
Rating: 3 out of 5
Disappointed because most items were unavailable when I selected the desired size. And I couldn't find how to filter this size or available hats to have less to search. Otherwise, very nice hat shop.
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A
Rating: 1 out of 5
Ordered the reversible Docker hat Baia in 59..received it well...but it actually corresponds to size 57...I ordered it for my son and now his mother will have to wear it!!
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Response from Chapellerie Traclet
Hello
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
For the Baia hat, if there is a size issue, it is certainly possible to exchange it as it also exists in size 61cm.
It is therefore possible to exchange it if it is too small in size 59cm.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 3 out of 5
Doubtful return policy, unpleasant phone reception.
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A
Rating: 3 out of 5
Delivery is not what was expected
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A
Rating: 3 out of 5
Good site, but not very responsive, if the product you ordered is out of stock.
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A
Rating: 1 out of 5
Still have not received my order to date
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Response from Chapellerie Traclet
Hello,
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
According to the tracking, the package will be delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CB609740133FR
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Package not received as agreed
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Response from Chapellerie Traclet
Hello
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
According to the tracking colissimo 6A22547329642
the package could not be delivered today due to not being able to hand it to you in person.
An email has been sent to reschedule a delivery
remaining at your disposal.
Best regards
Traclet
A
Rating: 3 out of 5
It was quick, important during this Christmas period
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A
Rating: 3 out of 5
See my comments below
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A
Rating: 3 out of 5
I have to pick up my package at a different collection point than planned and I don't know how to get there
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A
Rating: 3 out of 5
Delay far too long between order and delivery
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A
Rating: 3 out of 5
Item arrived unusable and returned, at my expense.
Waiting for a new shipment.
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Waiting for a new shipment.
A
Rating: 1 out of 5
I am very satisfied. Everything worked 100 percent, thank you very much
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A
Rating: 1 out of 5
I ordered 2 hats and received them within the announced deadlines, so far so good. But one of the 2 hats is not the one I ordered.
I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
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I sent an email with a photo to Traclet on the same day (5 days ago) and I still have no response.
It is out of the question for me to return a product at MY EXPENSE due to an error that is not my fault.
Please respond to my email within 24 hours of posting my message.
*My request is legitimate and especially polite.
I am more than disappointed with your services.
Stéphane
Response from Chapellerie Traclet
Hello Mr. Rollet Stephane,
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
We apologize for the delayed response, we did not see your email in our spam.
As indicated by email this morning before all your comments;
The correct hat is being sent today and you can keep the mistakenly received hat for free.
We are sending the correct hat today.
Best regards
Traclet
A
Rating: 3 out of 5
The site is okay, not the prettiest but easy to navigate.
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A
Rating: 1 out of 5
I ordered 2 berets of the same size, one arrived with the size number modified by hand to make it look like it was the right size. This is unacceptable.
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Response from Chapellerie Traclet
Hello
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us if there was a correction.
Thank you for sending us a photo of the received model at [email protected]
Is the beret not suitable in terms of size?
If so, we will proceed with its exchange by sending a return label.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Easy order and quickly shipped! I recommend++
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A
Rating: 1 out of 5
Disappointed, I ordered a mountain hunter's pie and received a Basque beret that is too big.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Is the beret sent approximately 33 cm? Please let us know the diameter you received.
The inside of the beret is labeled Basque beret but the dimensions indeed make it a mountain hunter's beret.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us if we made a mistake.
Is the beret sent approximately 33 cm? Please let us know the diameter you received.
The inside of the beret is labeled Basque beret but the dimensions indeed make it a mountain hunter's beret.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 1 out of 5
Negative review
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Response from Chapellerie Traclet
Hello
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
Thank you for your comment but what issues do you have with the hat?
Please tell us more about this review.
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
Mix-up in the shipment
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