Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
nothing
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2021
on my last order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2021
Hello, just to inform the customer that there will be a delay in delivery on their order (order at the beginning of September with a delay of 2 to 5 weeks expected, delivery at the beginning of December)
Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
I only give three solely for the delivery time. The beret is beautiful and of remarkable quality. But more than a month to be delivered is unacceptable!!! Without follow-ups on my part, I might still be waiting. I can understand a stock shortage, but not the lack of information.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
The site indicates delivery in 24/72h....: order placed on November 7 and shipped on November 16. Even if there is a holiday, that's a long time.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
Good navigation on the site, it's clear and good customer service, I am satisfied, thank you very much.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2021
Hello. When choosing the delivery method, I opted to have the 3 ordered hats delivered to my home without mandatory signature. This allowed me not to be present at the time of delivery. In the end, the choice of packaging was not suitable for a standard mailbox, and therefore could not fit inside. In the end, I had to go pick up my package at the post office. Please adapt your packaging to mailboxes, especially since three hats should fit in many mailboxes!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2021
2 points to absolutely improve I think:
- The package arrived almost open as the craft tape used is fragile, and there was no protection against crushing the hat... really not great.
- The quality of the hat: I still spent 70 euros on this hat, and it's almost like a joke costume hat... a bit better finished, but the quality and sturdiness of the hat for this price is really below what we expect...
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
I received the beret in a simple envelope folded in two. I am really disappointed, I really can't see myself giving it as a gift like that! I should have followed my first impression and bought it on Amazon, at least there, presentation matters, the beret is in a cardboard box, the minimum!
Translated reviews
Response from Chapellerie Traclet
Hello
The Flechet Basque beret at 15 euros is sent in a simple envelope because this model is not sold by the brand in a box.
Such a beret cannot be sent in a box that will take more packaging than the product.
We do have berets with boxes that are noted but unfortunately not this model.
We have taken your message into account and we will see if we can improve the packaging of this model.
Best regards
Traclet Sebastien.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
I RECEIVED NOTHING!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message, as requested by email we called you to discuss the delivery issue. We have not received any response from you except for this message.
The Colissimo tracking 6m18000924424
Indicates that the package is being delivered to the pickup point.
We have just made a complaint today.
As we advised you, it is best to call the post office to get the package.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2021
Beautiful models, but unavailable for sale
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
The hat arrived dirty. On a black hat, it shows.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us.
Can you send us a photo at [email protected]
We can send you a brush to clean the dust.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
To avoid
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message, we experienced a delivery delay. We hope the cap meets your satisfaction.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/10/2021
Average because there was no information for several weeks after the order even though my account had been debited.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2021
Average
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2021
Package missing from the delivery point
Translated reviews
Response from Chapellerie Traclet
Hello
The order was indeed sent from us on time for you to be delivered the next day. Please excuse us if TNT had a delivery issue at the pickup point.
According to the tracking, the package will be delivered today.
Here is the TNT tracking 9217777522664511
https://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2021
I had ordered a black hat, I received a white one and I can't manage to return it on the site.
Translated reviews
Response from Chapellerie Traclet
Hello
Sorry but we did not make a mistake as indicated on your invoice and the packing list, the chosen color is white. Moreover, currently, the black color is not available for this model.
So please check your invoice as the comment is not correct.
It is indeed possible to return it by following the return procedure
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
Fast shipping, merchandise return also fast....but restocking of a product is slow.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2021
product too small size does not match
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2021
Positive: fast delivery (Chronopost so paid) & hat in excellent condition
To review: the packaging of the hat (I would have preferred tissue paper and/or a small fabric protective cover)
Brush: the color is not the right one, nor the model
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2021
It's a shame that the delivery time is not clearly indicated or really respected
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2021
Delivery speed OK.
However, I am very disappointed with the quality of the Miki received!
Indeed, the button located on the top is defective after wearing it for a day!!!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message, please excuse us for this inconvenience.
Please send us a photo at [email protected]
Thus we will proceed to send a new Miki with a return label for the defective model.
Best regards
Traclet Sebastien.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/10/2021
This is the second time I order via CHRONOPOST and the second time I am delivered by COLISSIMO. It was a gift for my birthday and I still haven't received it!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2021
Good site, however it is impossible for me to return an item ordered by mistake...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2021
size M56,57 a bit too big (made in China???)
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Difficult to pay online! I know that ChapellerieTraclet is not directly to blame but it was difficult to place the order. Thanks to the person who kindly informed me over the phone and sent me a payment form.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/09/2021
Order 04.09 (cap + chapka)
Cap delivered on 25.10
Chapka pending
Issue?
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2021
Site unable to validate an order for Switzerland.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message, it's strange that you had issues ordering from Switzerland.
We have many Swiss clients including the Grand Théâtre of Geneva.
What issue did you encounter during your order?
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2021
Navigating the site presents some difficulties in searching.
One example: You send me an email for a preview of the collection.
I then search for the leather cap which is only available in black on the search site.
Fortunately, you sent me information the next day presenting this
cap in brown color. Otherwise, there would have been no order
With my best regards.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
Just to say that size 61 is too tight for me and I would have needed a 62. There is a way to wear the beret military style, perched on the top of the head and well turned over the ears, a more relaxed, looser way, which would deserve larger sizes.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Important delays.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/09/2021
Out of my last three orders, only 1 has been fulfilled to date. The problem is that we only learn about the unavailability of the ordered product via email after the order has been paid.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2021
Terrible. It's a scam. Over 100 days for a cane and without any information; no thanks. Forget me.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay.
The summer period has been complicated for our manufacturer.
We hope that the model received meets your complete satisfaction.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2021
size 58 is too big, :::::
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2021
The website does not indicate if the item is in stock in the color and size ordered. Traclet only informed me of this during my call when I was worried about not having news of my order. As soon as we agreed on another color, the customer service and delivery were very efficient.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2021
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/09/2021
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2021
I had asked for advice on the size and I was told that S/M would be a bit tight for size 58. But L/XL is a bit big. Wouldn't it be better to keep the classic sizes?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/09/2021
Not satisfied with the delivery, almost 2 weeks delay.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2021
There was first an inability to scroll through the size menu, then there was an error due to the clumsy correction of the size labels on the site, still for the same chosen item.
But your responsiveness ultimately paid off, and everything is back to normal.
Translated reviews
We use cookies for audience measurement and improving user experience.