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Rating: 3 out of 5
Too long the hat manufacturing.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
I would like to exchange the product.
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Response from Chapellerie Traclet
Hello,
it is of course possible to exchange the product; please return it to us with the order reference and let us know the new size you would like in exchange.
Best regards
Traclet
it is of course possible to exchange the product; please return it to us with the order reference and let us know the new size you would like in exchange.
Best regards
Traclet
A
Rating: 3 out of 5
Good site but it might be preferable to remove the hats in TU. I thought they were adjustable but no, the received hat is too big.
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A
Rating: 3 out of 5
Quality beanie but fine wool. I am disappointed.
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A
Rating: 3 out of 5
Incorrect size information. Cap too small.
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A
Rating: 1 out of 5
lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
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Response from Chapellerie Traclet
Hello
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 3 out of 5
It should be clearer about delivery times when ordering.
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A
Rating: 1 out of 5
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 1 out of 5
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Rating: 3 out of 5
No navigation issues on the site. Delivery made as indicated. The appearance of the product was not at all in line with the model presented. Too wide. Product returned to the hat shop Traclet. Today, waiting for a refund.
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Response from Chapellerie Traclet
Hello, what shape did you want? Indeed, the Irish shape is like any Irish cap, it is quite wide; the photos on the site clearly show its ample shape on the sides. If you want a less wide shape, there are either the Brooklyn shapes or the Belfast shapes. Best regards, Traclet.
A
Rating: 3 out of 5
The hat does not resemble the photo very much. The color and the fur are different.
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A
Rating: 1 out of 5
to this day still not received my order
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Response from Chapellerie Traclet
Hello
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Rating: 1 out of 5
I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 1 out of 5
The product received does not seem new
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Response from Chapellerie Traclet
Hello
thank you for letting us know why you indicate that the product is not new.
This hat, as shown in the photos, has passed on the top of the crown and is darker elsewhere.
Best regards
Traclet
thank you for letting us know why you indicate that the product is not new.
This hat, as shown in the photos, has passed on the top of the crown and is darker elsewhere.
Best regards
Traclet
A
Rating: 1 out of 5
My order was overlooked. I had to send an email for them to realize that my order had not been shipped after 1 month of waiting.
I also received a different item from mine during the first shipment.
The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added.
In any case, I am very disappointed...
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I also received a different item from mine during the first shipment.
The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added.
In any case, I am very disappointed...
Response from Chapellerie Traclet
Hello
please excuse us for this delay and this error.
Please send us a photo to [email protected] so we can make the change with the correct model.
Best regards
Traclet
please excuse us for this delay and this error.
Please send us a photo to [email protected] so we can make the change with the correct model.
Best regards
Traclet
A
Rating: 3 out of 5
Sent the wrong model, even if it is quality. Too bad.
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A
Rating: 3 out of 5
Delivery in 3 weeks and a few days, followed up by phone twice. No feedback from the store on the delay. Had to settle for a 'product being restocked'.
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A
Rating: 1 out of 5
but there is no invoice with the order
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Response from Chapellerie Traclet
Hello
the invoice was sent by email, otherwise it can be found on your account on the site.
Best regards
Traclet
the invoice was sent by email, otherwise it can be found on your account on the site.
Best regards
Traclet
A
Rating: 3 out of 5
Reactive and good service!
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A
Rating: 1 out of 5
I have not received my order and I have no news about it
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Response from Chapellerie Traclet
Hello
this is not correct, you have indeed received the tracking of the package which left on January 13, 2021 for an order placed on January 13 as well.
As indicated in the tracking below, the package encountered a problem, it invites you to contact the post office or our services.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A20275532129
We have noted your remark as well as your email in the minutes.
This is therefore not a comment.
Best regards
Traclet
this is not correct, you have indeed received the tracking of the package which left on January 13, 2021 for an order placed on January 13 as well.
As indicated in the tracking below, the package encountered a problem, it invites you to contact the post office or our services.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A20275532129
We have noted your remark as well as your email in the minutes.
This is therefore not a comment.
Best regards
Traclet
A
Rating: 3 out of 5
See my comment.
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A
Rating: 3 out of 5
I would have liked to send to a different recipient than the billing address. This is impossible on your site.
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A
Rating: 3 out of 5
Not notified of the delivery; the package had been waiting at the post office for a week...
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A
Rating: 1 out of 5
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
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Response from Chapellerie Traclet
Hello
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
A
Rating: 3 out of 5
The site is well done but you should include the dimensions of the hats.
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A
Rating: 3 out of 5
I received the hat more than three weeks after the order!
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A
Rating: 3 out of 5
Impossible to reach customer service by phone. Unable to pay with Paypal. Lack of information on the inner linings. 3 points to resolve. Fast delivery and good product.
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A
Rating: 3 out of 5
Fast delivery but the package was very damaged and open; fortunately, the item was fine, but for the price paid, it is still disappointing.
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A
Rating: 3 out of 5
No prepaid return label for the product's reshipment.
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A
Rating: 3 out of 5
Site okay, delivery okay, but one of the two models is a bit tight even though I provided the same size of 58.
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A
Rating: 3 out of 5
One size but really too small.
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A
Rating: 1 out of 5
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Rating: 1 out of 5
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Rating: 3 out of 5
The reading on the availability of item sizes is not clear.
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A
Rating: 1 out of 5
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Rating: 1 out of 5
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Rating: 3 out of 5
Well received but the box was damaged.
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A
Rating: 3 out of 5
The hat is very nice. Too bad that a chrono post delivery within 24 hours costs 9 euros, and the package takes 3 days...
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A
Rating: 1 out of 5
I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
A
Rating: 3 out of 5
Normal
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