Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.
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Response from Chapellerie Traclet
Hello, please excuse us, we do not manage the delivery part. Colissimo indicates that they sent you an email on Sunday 30/08/2020 - 22:07, Email to Recipient: "Routing PUS to BP" Email opened. Indicating that the package could not be delivered to the chosen pickup point at the start. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Incorrect description on this item.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
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Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The visor does not lower well, blurry with glasses, a rigid visor would be better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
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Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
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Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
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Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
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Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
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Response from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
Website a bit messy, hard to find the type of hat. A bit of a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Simple navigation, fast shipping. But big problem, impossible to reach customer service (phone or email) for a good return to proceed with an exchange for a larger size.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 am to 12 pm and from 2 pm to 5 pm. Otherwise, by email directly on the site https://www.chapellerie-traclet.com/fr/contactez-nous Finally, for the cap, this model is one size fits all. We can exchange it for another model. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Item too large, waiting for a new delivery following an exchange.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2020
bad
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Response from Chapellerie Traclet
Hello, the Peaky Anthracite Irish Cap is an authentic Irish-shaped cap. If you have a model that resembles better to you, we are of course listening as we make them for our customers based on old models or models created by them. Furthermore, if this model does not suit you, it is of course possible to exchange it, but there is no need to make a remark if you do not like it when we have people who know the film and are satisfied with it. The cap is rated 4/5. Thank you for indicating the type of cap you are looking for so we can see if we can make it for you. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
I first received a different product than the one I ordered. The error was acknowledged and the correct product was sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
This time, I say average. We have known much better. Previous orders, delivery in 48 hours flat. But here, more than a week. No need to blame it on Covid, the credit card was charged as quickly as usual but the order departure dragged on. Hoping it will be better next time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/07/2020
Cap received in poor condition and poor finishes... very disappointed
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Response from Chapellerie Traclet
Hello, we have taken your message into account. Please send us photos of the cap with what is not suitable so we can proceed with its exchange if there is a defect. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
Does not correspond to the order I made.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. If this is the case, please send us a photo of the item received to our email address [email protected] with the order reference, so we can proceed with its exchange. We are reachable by email but also at 04 77 71 40 58. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
A lot of choices even though I did not find the model I wanted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
2 months to be delivered. Covid period okay, but that does not prevent keeping the customer informed, with true information of course. :)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2020
Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!
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Response from Chapellerie Traclet
Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Order placed on 04/06/2020, without news for 2 weeks I send a message and receive a response on the 20th saying: "The wide-brimmed hat will be shipped at the beginning of next week. Normally, you should receive it Wednesday or Thursday at your home." Not receiving anything, I follow up and receive a response on the 26th informing me that the production of the hat was completed that day. Additional delays are not always a problem, but sometimes you may need a product within a specific timeframe and - if necessary - need to organize if timely delivery is not possible. The product seems to be of good quality, but a customer service that does not communicate does not necessarily make you want to order again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
I find the website not very attractive and modern. The products are so beautiful and of good quality when you receive your package which is well packaged by the way, and I find it a shame that the website does not showcase your magnificent products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2020
Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...
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Response from Chapellerie Traclet
Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2020
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very.... very long order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2020
Interesting site but should evolve its interface, remove non-existent products (which are simply no longer available) and allow, like many sites, payment in installments starting from 100 euros.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Very good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Disappointed, did not receive the ordered color.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.
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Response from Chapellerie Traclet
Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
Still waiting for my purchase. Very unconsiderate in email exchanges.
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Response from Chapellerie Traclet
Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
I received the delivery but I am being asked to pay another 20.50 CHF to pick up the package. However, during my order, the shipping fee was already included in the price. Therefore, I still have not picked up the package before having an explanation. And if I have to pay this amount, I will directly return it and demand a refund.
Thank you in advance for your attention to this message.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
First order! No particular problem regarding the site BUT A BIG PROBLEM as soon as the item is not available, I only received information about a restocking issue AFTER I had placed, validated, and paid for the order! I did not appreciate at all this principle of not informing at the time of the order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Unacceptable delivery time!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2020
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
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Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
The delivery is reliable and serious.
However, the weak point is the customer service which does not offer prepaid product returns (as is often done today in mail order).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2020
Regret of my choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
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Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
Pleasant phone service that efficiently answered my doubts about the delivery before Father's Day.
Pleasant site.
But disappointing product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Not much choice for large sizes.
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