Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.
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Response from Chapellerie Traclet
Hello
The cap is indeed a Broner cap and not a Kangol cap
titled
GOLF CAP - BRONER
https://www.chapellerie-traclet.com/fr/kangol/1007-casquette-de-golf.html#/taille-l_58_59_cm
here is the link for the Kangol cap
https://www.chapellerie-traclet.com/fr/kangol/912-tropic-504-ventair-blanc.html#/taille-s_54_55_cm
It is indeed possible to change it if it does not suit
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2020
Disappointed that these visors come from China, when ordering from a hat shop, I thought they would be made in France.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
It's a pity that I have to claim
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Response from Chapellerie Traclet
Hello
The cap has been refunded. We will check on Monday.
It would have been simpler to send us a message to get the information.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Navigating the site was interesting but sometimes a bit complicated. The delivery was a bit long. I am satisfied with the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2020
The site is fine
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Response from Chapellerie Traclet
Hello
The package left our place on March 23.
Currently, many packages are stuck in certain sorting centers due to COVID-19, which has caused a lot of delays in certain areas.
Since Friday, we have had no deliveries at our place while we ship on weekdays from the post office.
Consequently, it should arrive with a delay.
We have just made a complaint to the post office.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2020
Okok
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!
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Response from Chapellerie Traclet
Hello
We have indeed replied to your email from 12/03/2020
Here is our message on the same day
Sent on
12/03/2020 13:50:47
Subject
Discussion ID
35890
Message ID
77057
Message
Hello,
We are following up on your message.
For order 207278, you did indeed order a rain hat in navy color and a privilege soway wide-brimmed hat in white with a gray ribbon.
What reference of wide-brimmed hat did you order in blue?
According to the photos and description of the wide-brimmed hat, it is indeed white
<a href="https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm">https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm</a>
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Long waiting time (longer than announced on the site)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2020
Too long delays!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2020
A cap of this price in an open, wrinkled plastic, and an oversized box; it lacks care. The packaging finish is not attractive, despite the Traclet brand.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
Waited for the item for over 4 weeks and two phone calls
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time.
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
The customer must be informed of the supply times! I was left without any news of my order for over a month! I was the one who called once to get information and who came back by email 15 days later!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2020
Moderately satisfied with the sizes..... I returned the package and the return is at my expense so I returned it without ordering a new item, too bad!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Order not compliant with the photo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2020
3 weeks for delivery is a bit long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
Navigation on the site is way too slow. The cardboard packaging was visibly poorly taped because when I received my package it was completely open.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
The delay is too long and I had to call 3 times = phone charges???? waiting for a commercial gesture regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2020
Fast service, but I am disappointed with the quality of the hat I ordered. The product does not match the photo on the site and I find the price excessive compared to the quality of the hat. I returned my order and am waiting for my refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2020
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
I am satisfied with the product but regret the amount of shipping fees
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
Attempts to contact by phone for possible assistance in choosing products were in vain several times
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Response from Chapellerie Traclet
Hello, We can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. If you cannot reach us, you can send us an email for your requests directly through the site or by email [email protected] Best regards Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2020
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Not thick enough, the one I have is thicker
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2020
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
I would like the size just below 61; it was listed as 60 61 and the size is 61, the hat is too big...thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2020
fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2019
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
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Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/12/2019
Navigation and ordering on the site without difficulty.
But maximum delivery time of 72 hours not respected: order placed on December 20, shipped on the 26 and received at the parcel relay on December 30! And without any tracking information or apology for the delay. It was a Chapka gift for Christmas for a child leaving on December 27 to Lapland.. So return to sender with a request for a refund of the item and shipping costs in progress so to be continued..
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Response from Chapellerie Traclet
Hello
Thank you for checking your messages because on our side, we sent an email on December 27 to inform you that a second shipment was made following your email of non-receipt.
Traclet Hat - Sébastien TRACLET
Sent on
27/12/2019 10:18:11
Subject
Discussion ID
34723
Message ID
74556
Message
Hello,
We made a complaint today and a new shipment has just been made.
Please excuse us for this inconvenience due to the delay.
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
a first delivery location followed much later by another location very far from my house.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2019
not clear! needs improvement!
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Response from Chapellerie Traclet
hello, can you tell us what is not clear and what needs to be improved. Thank you for your feedback. Best wishes 2020 Regards Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Non-respect of the promised deadline
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Response from Chapellerie Traclet
Hello, When ordering, the size 56 cm had a delivery time of 2-3 weeks. The order was placed on 11/12/2019 09:55:13 It was sent on 23/12/2019 13:47:53 Regards Traclet Best Wishes 2020
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2019
Delivery needs to be reviewed closely, very disappointing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2019
fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2019
The filter functionality could be improved. For example, when selecting a size, only display products in stock in that size and not all possible ones.
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