Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
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Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
Fast delivery.
Damaged product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Problem creating an account
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
Incorrect information from your customer service about the size. The 59cm is much larger than the L at Stetson. Paid return
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
Excessive restocking delay 6 weeks between the order and the reception at my home.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2019
I have not received the Felt hair cap, also I have paid for this
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Response from Chapellerie Traclet
Dear
we contact French post to see where your order is because we also sent you a fur felt cap
Regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
Perfect in logistics.
Just a downside. Be careful when you advise to take a size down for the Stetson brand. My size is 60 I ordered 60, 61 and it is perfect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2019
There is a lack of a more detailed description of the products on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
The delivery conditions were not respected.
The customer service is not listening after my call.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
I have not received my order!
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Response from Chapellerie Traclet
Hello
The package is doing well in delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=CB498290067FR
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2019
I waited FOUR WEEKS for the delivery of my beret due to restocking. When ordering, I was told a delay of one to two weeks. And I have had absolutely no news from the manufacturer. The only information from colissimo was when the package was deposited with them.
I do not recommend this manufacturer
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Response from Chapellerie Traclet
Hello,
Please excuse us for this delay a bit longer than expected, the manufacturing at our manufacturer took a bit longer due to numerous orders at the end of the year.
We hope that the beret will give you complete satisfaction.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/10/2019
Order received 1 month and a half later
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Response from Chapellerie Traclet
Hello
Yes our manufacturer took 3 weeks longer than expected.
Please excuse us for this manufacturing delay.
We hope that the sailor cap will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
Fast and compliant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
I thought I was buying French, given the description and the price... it seems that it supports its industry, so I support it.
White beanie article. Seems to be of good quality and made in France.
Black beanie article. Too thick for its use, more of a winter beanie than a night one. And a big made in China label as a bonus. Stamped transfer by GB company...
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Response from Chapellerie Traclet
Hello
Yes, it's normal, the white beanie is made in France at 19 euros while the black beanie you chose is the model at 14 euros and made in China as indicated on the product sheet. It is of course possible to change it for the black color like the model received in white if you wish.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2019
Double cotton, that's not true! Otherwise horrifically expensive for what it is. Goodbye.
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Response from Chapellerie Traclet
Hello
For the cap, this one is indicated with a cotton lining, did you want another lining or did we make a composition error?
We offer other brands than Stetson, we also have Bailey, Brixton, Kangol, Flechet and our brand Traclet
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2019
I find the prices high compared to the product but well it's specific... so it passes
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Response from Chapellerie Traclet
Hello
This model is handcrafted in France and it is not a classic product but specific. It requires certain skills that are very poorly mastered today.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2019
Disappointed at first by the waiting time requested for the supply (clearly indicated on the site) then, following my request, an effort was made to deliver me quickly which is good.
However, the received hat is a bit small yet I had asked for advice before ordering it!
In short, not to be renewed
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Response from Chapellerie Traclet
Hello
If the hat is too small, it is of course possible to change it for size L which is 58/59 cm.
In the case where you normally wear size 57 or 58 cm, size M will be more adjusted as size L will probably be a bit large. However, during the exchange, we can put cork wedges in it to adjust it.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
Each hat should be presented worn by a model. Without that, we cannot realize what it will look like
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2019
I received my order a month later, I was informed that the item was out of stock at the time of sending my order and indicated a maximum delay of 10 days, moreover upon receipt it is not the pair ordered, it was supposed to have round tips... anyway given the difficulties of ordering I will settle for it. Best regards, BS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2019
Return shipping costs not refunded
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2019
Traclet is a reference seller! But beware of the quality of some products (Breton beanie with Triskell) which is no longer in line with the reputation of the brand! It's really a shame!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
A nice site but quite expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
The hats are very nice, unfortunately there is no size choice on the site.
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Response from Chapellerie Traclet
Hello, thank you for your comment, but on the product, it is available in size 55 to size 61 cm. Which model did you want or what size? Best regards, Traclet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2019
Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!!
Best regards
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Response from Chapellerie Traclet
Hello
This Brixton hat worth 90 euros does not come with a hat box but we offer them starting from 8 euros up to more than 1800 euros depending on your choice.
Furthermore, we offer a gift wrapping service for 2 euros.
This should be compared to the 90 euros of the hat with the shipping costs in colissimo offered by Chapellerie Traclet worth 6 euros.
The cardboard is made in Roanne in the Loire to ensure quality transport and avoid transport mishaps.
Finally, this hat has the brand labels wrapped in tissue paper as houses like Borsalino, Stetson, Flechet do.
Remaining at your disposal to better respond to your message.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2019
I was not able to complete my order
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Response from Chapellerie Traclet
Hello
The beret is on its way to you.
Here is the tracking number 6A15221539055
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2019
The site indicates that the brand runs large. Since I wear 57, I ordered 56... Well, it is ultimately too tight and I don't have a big head. The delivery was a hassle, colissimo is getting worse and worse, there Traclet is not responsible. I am not returning the product, I will give it to someone... The next headgear will be purchased in a store where you can try before buying!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
A French seller who apparently has a real street store and that is reassuring. Too bad there are no common sizes (M L) in this wide selection of hats.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
When an item is selected, there is no going back and you have to re-enter all your choices to make a comparison with a similar item and it quickly becomes annoying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2019
Nothing to say about the website or the delivery. Except for the accuracy regarding sizes because for a diameter indicated as identical, it is smaller than my old beret.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
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Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2019
I am very shocked by the collection of payment, not only before the product is sent but before its 'manufacturing', that is to say a collection on September 17 for a reception on 07/10.
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Response from Chapellerie Traclet
Hello, we have taken your remark regarding the payment of your order into account. Regarding the fact that the payment was made at the time of the order even though the hat is on order; this is due to the fact that when an order is placed by card, the bank withdraws the money on the day of the order. Otherwise, the payment has no guarantee if it is made later. In the case where you want to order an item with a delay, you can send us a check and it will be withdrawn upon sending the order. Thus, you will not have the concern of having the payment on the day of your order. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Correct navigation, serious customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
The products are diversified, but searches are not very easy. The shipping time is not very clear. Quality product and package received quickly!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
Site rich in content and information, but facet search sometimes imprecise and return management on the previous page could be improved. Thank you for your beautiful products and your impeccable service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
Problem with the filters on the site, no way to select 'men' then 'straw' without having a plethora of straw hats for women in the selection results.
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