Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
This is my first order, I don't think I will renew the adventure given the quality of the items.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account. What is the problem encountered with the beret, it is a beret designed and manufactured in France. As shown in the photo, the white is not white like a white linen but as visualized on the site. Thank you for indicating the problems encountered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Quality price acceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2019
Speed, well-made item, particularly happy with the service and the product!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Navigation and payment on the site are functional and fast. However, it is indicated on the webpage of this item that this brand (Stetson) sizes one size above the size announced by the manufacturer. Regarding this model and myself, this is clearly inaccurate: it fits just right.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
-What a pity not to create hats for men with extra wide brims (12 cm or more) like for women. -What a pity that women's hats with extra wide brims are not in color because white with a terracotta trim, gray or beige does not attract a young audience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
I have problems with the size. Size L is too big for me and M is too small while my normal size is L because I have two other Stetson Brooklyn leather caps in size L that fit me perfectly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2019
The package was redone twice and 2 items had stitching defects that were nonexistent.
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Response from Chapellerie Traclet
Hello, thank you for your comment; can you send photos of the defects so that we can report them to the workshop. Email: [email protected] Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Hat arrived wrinkled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
The compass does not work.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Important choice, beautiful products, high prices. A not very pleasant telephone reception. Incorrect information about deliveries.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Lack of responsiveness regarding claims, returns, and product exchanges. The product below was not available in my size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Size issue. 2 orders for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Not serious or distraction?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Good choice, good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
A certain time between order and delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Very long delay.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Site quite confusing. Unlikely and inaccurate size for orders outside of one size.
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Response from Chapellerie Traclet
Hello, can you tell us about the issues encountered with unlikely sizes? Indeed, we make hats and caps up to size 70 cm on certain models because some customers do fit this size. If you have examples of issues, please let us know. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Six days for a Colissimo!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
For the second time, the hat arrives without labeling. It is too small.
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Response from Chapellerie Traclet
Hello, normally this hat does have an inner label with the reference and size. Can you let us know if you have nothing at the bottom of the crown? Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/07/2019
Very high return costs if I get the size wrong: shipping costs 4.70 + return costs 8€ plus costs for sending back a new size 4.70€
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
Nothing special.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
The site is excellent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
Announced waiting time is much shorter than reality and especially no communication to explain it and thus show us the seriousness of the order follow-up. More 'modest' sites relay every hiccup in the operations, that's what I've noticed over my online purchases.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
On the item, it was indicated one size fits all, I have a 57 cm head circumference and honestly, it is frankly just right, and I will not return it because my package got lost and since I only travel by bus, it cost me 5 euros in shipping plus 5 euros for the bus to retrieve it. A bit expensive for transport costs; I absolutely do not blame you (post office issue), but disappointed because I will certainly give it away.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Pleasant and intuitive site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Order received quickly, well done.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Lack of certain information, see below.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2019
Top-notch super product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
High-quality hats. Stock availability is very limited. Delivery does not meet the elitist ambitions of the site: poor quality recycled cardboard, etc.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2019
Hello, just a lack of communication regarding delivery times on an order from 7/06 reviewed on 21/06. You have to go fishing for information. Otherwise, nothing to say, I would recommend. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
Average.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2019
Average site.
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Response from Chapellerie Traclet
Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2019
To see in real life but this is the first time I order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
The site does not work well on my tablet, and I had to pay for my order by check
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2019
I ordered 2 hats size 57 and only one fits, the other is too big?
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Response from Chapellerie Traclet
Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2019
Very detailed and well organized
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2019
The quality is very good, but this hat does not stay on the head
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2019
Coarse finishes and seams, plus the badge is glued and not sewn
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2019
Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
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