Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 3 stars

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Acheteur Vérifié

Published on 27/05/2019 à 13h15 following a purchase from 13/05/2019

Order as expected but no response to the various emails

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Acheteur Vérifié

Published on 17/05/2019 à 23h23 following a purchase from 10/05/2019

The site is good, the Laulhere beret is very nice but the khaki Elosegui beret is not 12 inches, it is 9 or 10

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Acheteur Vérifié

Published on 14/05/2019 à 11h44 following a purchase from 02/05/2019

Wrong product, plastic frame covered with poor fabric, very uncomfortable..

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Response from Chapellerie Traclet Published on 14/05/2019

Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet

Acheteur Vérifié

Published on 13/05/2019 à 14h02 following a purchase from 04/05/2019

Good

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Acheteur Vérifié

Published on 10/05/2019 à 13h35 following a purchase from 06/04/2019

The site is well made and the products are of quality.

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Acheteur Vérifié

Published on 09/05/2019 à 16h19 following a purchase from 19/04/2019

I received size 60 and I received size 53

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Response from Chapellerie Traclet Published on 09/05/2019

Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet

Acheteur Vérifié

Published on 30/04/2019 à 13h16 following a purchase from 22/04/2019

The product was too big even though it was indicated on the site to take the true size. But the quality seems good, I returned the product, I am waiting for the smaller size.

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Acheteur Vérifié

Published on 25/04/2019 à 12h55 following a purchase from 04/04/2019

a great job, but the delivery was too long, but I would recommend your services and I would recommend with you

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Acheteur Vérifié

Published on 17/04/2019 à 16h23 following a purchase from 09/04/2019

Good straw, the weaving and leather are very good. However, it fits a bit small and the finish with the glue net is average for its price.

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Acheteur Vérifié

Published on 17/04/2019 à 09h06 following a purchase from 04/03/2019

hat of very good quality but delivery longer than expected and without news...

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Response from Chapellerie Traclet Published on 19/04/2019

hello
Please excuse us for this long delivery delay as Guerra had delays in its manufacturing.
We hope that the hat will satisfy you.
Best regards
Traclet

Acheteur Vérifié

Published on 15/04/2019 à 13h28 following a purchase from 06/04/2019

Ok I easily found the product

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Acheteur Vérifié

Published on 12/04/2019 à 12h53 following a purchase from 04/04/2019

With the help of God,
I paid a commission to find it in a parcel relay.
And I was told that the package is at the post office, that does not suit me at all.

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Acheteur Vérifié

Published on 09/04/2019 à 19h55 following a purchase from 23/03/2019

good range of products but navigation on the customer account is not easy

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Acheteur Vérifié

Published on 29/03/2019 à 14h52 following a purchase from 17/03/2019

A bit disappointed with the product in terms of quality/price ratio. Size too big ...

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Response from Chapellerie Traclet Published on 01/04/2019

Hello
Thank you for taking the time to leave a comment. Can you tell us what you would have liked on this cap; what expectations did you have for this product that do not match the product information.
Best regards
Traclet

Acheteur Vérifié

Published on 22/03/2019 à 20h43 following a purchase from 14/03/2019

my wife had to redo poorly made seams!! and if I had seen that it came from China, I would not have ordered:

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Acheteur Vérifié

Published on 12/03/2019 à 13h20 following a purchase from 03/02/2019

Delivery time announced 2 to 3 weeks. After 1 month of waiting, we had to call for the shipment of our item to be initiated. Address to avoid if you are in a hurry

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Response from Chapellerie Traclet Published on 12/03/2019

Hello
Please excuse us for this additional delay of one week.
It is not because you called us that the shipment was triggered.
Tilley had a delay in its delivery due to the upcoming summer season.
We hope that the hat will satisfy you.
Best regards
Traclet

Acheteur Vérifié

Published on 07/03/2019 à 20h17 following a purchase from 14/02/2019

Pleasant site

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Acheteur Vérifié

Published on 06/03/2019 à 16h03 following a purchase from 05/02/2019

Very good site. Always satisfied except during my last order. Shipment announced but only made 3-4 days later. Could not use my hats for the planned events. No quality issues

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Acheteur Vérifié

Published on 27/02/2019 à 15h14 following a purchase from 19/02/2019

it is difficult to assess the material of the products, an image of the inside of the caps would be interesting

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Response from Chapellerie Traclet Published on 04/03/2019

hello
We have taken your comment into account.
Unable to photograph the entire interior of our products, we do so upon request.
For that, you just need to send us an email with the product reference and the place where you need more information.
Best regards
Traclet

Acheteur Vérifié

Published on 26/02/2019 à 14h47 following a purchase from 18/02/2019

Good but nothing more

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Acheteur Vérifié

Published on 18/02/2019 à 19h43 following a purchase from 15/01/2019

The site is good, however I regret that my order was placed when the item was ultimately not available and that my account was charged. I would have liked to be consulted beforehand.

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Acheteur Vérifié

Published on 18/02/2019 à 19h33 following a purchase from 11/02/2019

no opinion. Besides, I remove one star for this obligation

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Acheteur Vérifié

Published on 06/02/2019 à 17h34 following a purchase from 29/01/2019

quality problem does not match the description, the modification of it was made very quickly, cap described as winter, not at all the case... I continue to be a customer with a wide range of items

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Acheteur Vérifié

Published on 03/02/2019 à 23h09 following a purchase from 15/01/2019

Delivery is zero

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Response from Chapellerie Traclet Published on 04/02/2019

Hello, the order was placed on January 15 and sent the same day, here is the package tracking.
Shipped Hanae TRACLET 15/01/2019 13:27:42
In delivery Sébastien TRACLET 15/01/2019 09:54:53
Payment accepted 15/01/2019 00:03:02
Then, following the exchange request, it has already been sent back from our place.
Best regards
Traclet

Acheteur Vérifié

Published on 01/02/2019 à 14h43 following a purchase from 24/01/2019

The site is well built

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Acheteur Vérifié

Published on 22/01/2019 à 13h12 following a purchase from 13/01/2019

problem with sizes

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Acheteur Vérifié

Published on 22/01/2019 à 12h56 following a purchase from 13/01/2019

Good site

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Acheteur Vérifié

Published on 17/01/2019 à 18h14 following a purchase from 03/01/2019

good

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Acheteur Vérifié

Published on 17/01/2019 à 08h09 following a purchase from 08/01/2019

First online ordering experience, I have no means of comparison

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Acheteur Vérifié

Published on 17/01/2019 à 00h00 following a purchase from 08/01/2019

friendly, competent and efficient staff, good product, only downside: on your site it is written that Borsalino fits small, it is recommended to choose a larger size which I did. Unfortunately, I should have followed my intuition and ordered the normal size.

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Acheteur Vérifié

Published on 16/01/2019 à 17h07 following a purchase from 08/01/2019

superb quality hat, BUT terrible delivery. Despite my request not to throw the package in the garden because the dog might eat it. It was thrown in the garden when it was supposed to be delivered by Colissimo with a signature. So delivery needs to be reviewed

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Acheteur Vérifié

Published on 14/01/2019 à 19h10 following a purchase from 20/12/2018

Disappointed; as soon as the order was registered, I was informed that the item was not available! Without news, I had to ask for clarification; next week, I was told. In fact, I was only delivered the following week. Little communication. Too bad

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Response from Chapellerie Traclet Published on 16/01/2019

Hello, Please excuse us for the one-week delivery delay due to our manufacturers' winter break. We are sorry for the inconvenience this has caused you. Please accept our apologies. Best regards, Traclet

Acheteur Vérifié

Published on 14/01/2019 à 12h50 following a purchase from 04/01/2019

Average, because the star sewn on the cap is sewn crooked!

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Acheteur Vérifié

Published on 12/01/2019 à 10h50 following a purchase from 13/12/2018

No response to the various emails I sent

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Acheteur Vérifié

Published on 11/01/2019 à 16h40 following a purchase from 31/12/2018

good

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Acheteur Vérifié

Published on 01/01/2019 à 15h52 following a purchase from 10/12/2018

Deadline not respected, delivery location not respected, and it was not the ordered item.

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Response from Chapellerie Traclet Published on 02/01/2019

Hello, please excuse us if we made a mistake.
Thank you for sending us an email at [email protected] so we can send you the correct product.
Best regards
Traclet

Acheteur Vérifié

Published on 30/12/2018 à 10h04 following a purchase from 20/12/2018

Good but lacks some additional filters to search for a product among all these numerous items.

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Acheteur Vérifié

Published on 27/12/2018 à 10h20 following a purchase from 16/12/2018

Good: good quality but fits small (maybe I have a big head)

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Acheteur Vérifié

Published on 26/12/2018 à 07h23 following a purchase from 16/12/2018

the photo does not match the hat received!!!!

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Acheteur Vérifié

Published on 20/12/2018 à 16h48 following a purchase from 12/12/2018

does not match the shown product

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Response from Chapellerie Traclet Published on 21/12/2018

hello, Thank you for taking the time to leave a comment. The information about the change of pattern of the cap is indeed well noted in red on the product sheet: https://www.chapellerie-traclet.com/fr/casquette-hatteras/793-casquette-hatteras-upholstery-patchwork-stetson.html A very nice quality cap for winter made by the Stetson brand, a revisited hatteras shape in a patchwork style. Colorful, elegant, and finely assembled, this model has everything to please. With carefully chosen pieces of fabric, this hatteras cap harmoniously combines patterns and colors. Please note that each model is unique and has an appearance that can vary significantly in terms of the arrangement and color of the fabric pieces. If it does not suit you, it is possible to change it. Best regards, Traclet