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Rating: 3 out of 5
A lot of choices of hats
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Serious site but product supposedly deliverable in 24/48h but delivered in 3 weeks due to lack of stock. An update of availability would be desirable.
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A
Rating: 1 out of 5
The order took an infinite time to arrive when it was supposed to be 24 or 48 hours...
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Response from Chapellerie Traclet
Hello, please excuse us for the post delay for the colissimo which should be done within 2-3 days.
Following your email from the day before yesterday, we have made a complaint to the Post Office.
In this case, the remark should be made at the post office level because as indicated by the tracking, the package could not be presented due to the impossibility of accessing the address.
Please excuse us for this inconvenience.
Best regards
Traclet
Following your email from the day before yesterday, we have made a complaint to the Post Office.
In this case, the remark should be made at the post office level because as indicated by the tracking, the package could not be presented due to the impossibility of accessing the address.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Rating: 3 out of 5
Disappointed with the result
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Response from Chapellerie Traclet
Hello
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
We did indeed reshape the hat as it was completely deformed when we received it.
What result would you have liked knowing that as we indicate on the product sheet, we cannot return a hat to its original new state.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 3 out of 5
Good finish, but the chin strap is reduced to a simple lace without a sliding ring.
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A
Rating: 3 out of 5
Good product. Too long wait for delivery
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A
Rating: 3 out of 5
Limited date for loyalty points
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A
Rating: 3 out of 5
Very fast delivery
a misleading photo
I did not receive the ordered size
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a misleading photo
I did not receive the ordered size
A
Rating: 3 out of 5
Poorly informed, and lack of realistic photos to see the hat from all angles
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Response from Chapellerie Traclet
Hello
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
Can you please let us know what additional information you needed because here is the text and the information table.
This will allow us to better meet your expectations
Below is the text about the ordered hat
Regarding the photos, we are trying to make some but with 8000 references we cannot put them all. Just contact us at 04 77 71 40 58 or send us an email and we will be happy to provide you with more without any issues.
Best regards
Traclet
LTM5 Airflo Natural Hat
The LTM5 Airflo is designed to equip adventurers: its exceptional lightness combined with its durability makes it an all-terrain hat that will effectively protect travelers.
The Nylamtium (170Gr/m² in double thickness) that makes up the hat is made from an unbreakable Supplex nylon fabric, very resistant, water-repellent, lightweight, and quick-drying. It is a hat guaranteed for life against wear!
The remarkable lightness of this hat combined with a 3/4 inch ventilation mesh on the top of the crown offers you a lot of comfort during high heat and protects you from sunstroke! Furthermore, this Tilley LTM5 hat, like other Tilley hats, has a maximum UPF 50+ sun protection rating. Finally, the underside of the hat is darker to reduce glare.
It is also a hat that effectively shelters you from rain thanks to the polyester and cotton threads that swell in case of humidity and ensure total waterproofing.
Finally, it is a hat that does not get lost thanks to the attachment cord and its great buoyancy.
Be careful when choosing your size: Tilley advises always taking one or two sizes larger than your usual size to keep a hat wide enough for sweat to evaporate easily, thus keeping your head well ventilated.
About the Tilley LTM5 hat
Carefully made in Canada by Tilley
Lifetime guarantee
Crown: 10cm, brim oscillating from 5.5cm on the sides to 6.5cm at the front
Dimensions: Front brim of 6.7 cm - back of 7 cm and side brims of 5.4 cm
Machine washable on a delicate cycle (does not shrink)
Water-resistant and floats
Adjustable retractable cord
Certified sun protection IPU 50+ maximum protection rating
It weighs only 85 g
How to know if your Tilley hat is well adjusted?
Tilley hats are designed for maximum comfort! That’s why it is very important that they fit well to your size.
A Tilley hat should be worn low and not too tight. You will surely appreciate this feature, especially in hot and humid weather. When you buy a Tilley hat, you should take one size larger than your usual size.
Indeed, it is gravity that keeps the hat in place! There should be enough space between the front of the hat and your forehead to easily slide two fingers. Likewise, you should be able to pivot the hat from left to right and tilt it from front to back without feeling friction on your forehead.
Crown height approximately 10 cm
Brim width approximately Front: 6.7 cm Back: 7 cm Sides: 5.4 cm
Material Nylamtium
Color Natural
Shape Traveller Hat
Brand Tilley
Country of manufacture Canada
Season Summer
Washable By hand in cold water with ammonia
Size - Head circumference 55 cm to 66.6 cm
Weight 85 g
Gender Unisex
A
Rating: 3 out of 5
Average
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Response from Chapellerie Traclet
Hello
What quality or service would you have liked?
Best regards
Traclet
What quality or service would you have liked?
Best regards
Traclet
A
Rating: 1 out of 5
The hat received did not match the description. Received purple beaver model versus ordered tan fedora model! I kept the hat because it is very nice but it did not match my choice and to avoid a return. Could do better for an order over 50 euros!
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Response from Chapellerie Traclet
Hello, please excuse us for this color error.
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
Can you send us a photo of the received model by email; the email is [email protected]
Best regards
Traclet
A
Rating: 3 out of 5
Average, lack of product description
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Response from Chapellerie Traclet
Hello
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
--------------------
Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
Can you please indicate the lack of information on the product sheets in order to note more information.
As a reminder, here below are the details of the cap. What information do you need?
Thank you very much for your help.
Best regards
Traclet
--------------------
Bombé cap in Panama
Like an authentic Panama hat, this bombé cap is made from leaves of latan palm trees from Ecuador just like real Panama hats!
Light as a breath of air, it allows the scalp to breathe and is not afraid of the hottest sun.
About the Panama cap
Composition: 100% Panama straw
Cleanliness band inside
No inner lining
Available sizes for the bombé Panama cap
Size S - 54/55 cm, M - 56/57 cm, L - 58/59 cm and XL - 60/61 cm
Material Panama
Brim 5.5 cm
Color Beige
Shape Cap
Brand Traclet
Country of manufacture Ecuador
Season Summer
Washable Only the grosgrain inside (cold water and ammonia)
Size - Head circumference S - M - L - XL
Gender Unisex
A
Rating: 3 out of 5
No problem with delivery and product quality
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A
Rating: 3 out of 5
I paid €2 for a not very nice gift wrap...
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A
Rating: 3 out of 5
Correct service but extremely disappointed with the purchased product.
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Response from Chapellerie Traclet
Hello
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
Can you please let us know the issue you are experiencing with the hat in order to relay the information to Stetson.
Best regards
Traclet
A
Rating: 1 out of 5
My problem is not the site itself, just that I sent my hat on April 18 for a special event that has already passed and I still do not have it and when you call it is already complicated to reach someone and when they do answer, you feel like they are lecturing you, very self-assured people who do not care about you and it has been a decade that I have been with you and it started with my ex-girlfriend who bought (still buys I think) all our hats and other accessories from you so I think I deserve to have the respect of your employees, thank you...
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Response from Chapellerie Traclet
Hello, please excuse us if we misunderstood your call.
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
This can happen; we are human and unfortunately, it is not controllable.
A thousand apologies.
Best regards
Traclet
A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Attention to product photos
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A
Rating: 1 out of 5
The order does not match the image.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake.
Thank you for contacting us to do what is necessary at [email protected]
Best regards
Traclet
Thank you for contacting us to do what is necessary at [email protected]
Best regards
Traclet
A
Rating: 3 out of 5
Clear and well representative of the different products
Large selection
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Large selection
A
Rating: 1 out of 5
Unjustified delay between the order and receipt. I needed this hat for a special occasion and had to buy one elsewhere urgently.
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Response from Chapellerie Traclet
Hello, please excuse us for the delay a bit longer than expected.
The delay for the black color was 2 weeks and we took 3 weeks, which is one week longer.
In case of urgency, we could have replaced it with another beret from another brand in stock.
For that, it was simply necessary to contact us to send it to you.
Best regards
Traclet
The delay for the black color was 2 weeks and we took 3 weeks, which is one week longer.
In case of urgency, we could have replaced it with another beret from another brand in stock.
For that, it was simply necessary to contact us to send it to you.
Best regards
Traclet
A
Rating: 3 out of 5
A small downside related to the packaging of the cap. The cardboard paper protection did not withstand the humidity in the mailbox.
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A
Rating: 3 out of 5
Normal! neither good nor bad! I paid for that and you delivered it to me... what else can I say?
Do you like compliments? db
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Do you like compliments? db
A
Rating: 3 out of 5
A lot of time to receive confirmation of payment receipt which had been made immediately after the order.
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A
Rating: 3 out of 5
The site is easy to use and offers a wide selection of headgear
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A
Rating: 3 out of 5
Nothing to say
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A
Rating: 3 out of 5
Just after the order, the contact emails are not taken into account to modify a delivery address registered by mistake.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
A
Rating: 1 out of 5
Promise of delivery 2 to 3 weeks, took a total of 8 weeks after 4 calls, and repeated promises of 'delivery next week' which turned out to be false 3 times. Not reliable at all, terrible experience. Only positive point: perfectly friendly interlocutor each time.
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Response from Chapellerie Traclet
Hello, we are very sorry for the delay.
Our manufacturer having production issues, we tried to do it as quickly as possible.
The rating is however harsh because the product is of quality. It should still be noted on the product.
What is good is also to say when it is well done.
Best regards
Traclet
Our manufacturer having production issues, we tried to do it as quickly as possible.
The rating is however harsh because the product is of quality. It should still be noted on the product.
What is good is also to say when it is well done.
Best regards
Traclet
A
Rating: 3 out of 5
The site is well made, delivery is quick to the relay but the quality is very variable...
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A
Rating: 1 out of 5
Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense!
As said on the phone, Mr. Traclet, why did you not inform me of this before shipping??
It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?!
I do not congratulate you.
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As said on the phone, Mr. Traclet, why did you not inform me of this before shipping??
It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?!
I do not congratulate you.
Response from Chapellerie Traclet
Hello
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.
A
Rating: 3 out of 5
I ordered feathers for my hat and they were sent in a simple envelope without protection, which means that one out of two is damaged, I am quite disappointed!
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A
Rating: 3 out of 5
The site offers to provide an email address to be informed of restocking in sizes... But don’t waste your time filling in this field because you will never be informed!!!
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Response from Chapellerie Traclet
Hello
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
A
Rating: 1 out of 5
Delivery too late! I left for Madeira on March 31 without my
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Response from Chapellerie Traclet
Hello,
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet
A
Rating: 3 out of 5
I received a product that I did not order. Fortunately, I received the correct product very quickly after reporting the error.
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A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Beret received and returned. Quality: nothing to complain about but 2 to 3 sizes too big. Maybe a bad measurement or a delta in your sizes and my measurements. I am looking forward to the same item in size 62/63. Thank you.
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A
Rating: 3 out of 5
delivery of a blue hat instead of a gray one
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Response from Chapellerie Traclet
hello
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
A
Rating: 3 out of 5
disappointed with the product
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Response from Chapellerie Traclet
hello
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
A
Rating: 3 out of 5
It took more than two weeks to send a hat that was in stock without explanation or communication.
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Response from Chapellerie Traclet
hello
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
A
Rating: 3 out of 5
Only one criticism regarding the delivery: since it was a package with NO SIGNATURE delivery, it would have been preferable for the size of the package to be adapted to the size of the ordered item and especially to the (standardized) dimensions of my mailbox, which would have allowed the postman to make the delivery in my absence.
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Response from Chapellerie Traclet
Hello
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards