Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Delivery time not respected normally 72h and it took more than a week
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Response from Chapellerie Traclet
hello
please excuse us for this inconvenience regarding the delivery delay.
Please find below a code for a 10% discount valid for you after logging in with your credentials. Code: YNPYKQL7
Best regards Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
No problem with the order and quick receipt of the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2018
You served my order well but with a long delay (I had to send you a reminder)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2018
lack of rigidity and no hat box
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Response from Chapellerie Traclet
Hello
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2018
Note: 0
My package does not correspond at all to what I ordered! Totally unhappy!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Why didn't you contact us by email or phone?
Please let us know the model received and if we made a mistake, we will correct it.
Email [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2018
The product is very satisfactory but regarding the order I am disappointed. Indeed, I placed the order on Thursday and selected a 72H delivery (to receive it over the weekend for an event). The delivery was only made the following Wednesday, almost a week after my order. I paid for express delivery only to receive standard delivery..
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Response from Chapellerie Traclet
hello
For the delay, it is indeed well noted on the product sheet when choosing the size as well as a confirmation by email of a supply and therefore a delay. It is a pity that we did not have the information about your urgent request.
Please let us know what we can do better. Indeed, the delay is indicated both on the product sheet and communicated later by email.
If you have a solution, we are of course open.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Product in stock visually on the site.
When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!
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Response from Chapellerie Traclet
Hello
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2018
Site not clear enough, I feel that the company is doing its best but the email exchanges are not clear. For example, I received a restocking notice that destabilized me!
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Response from Chapellerie Traclet
thank you for your message.
We try to be as clear as possible by informing right from the order about the delivery time when choosing the size and an email if there is a delay.
We believe we do our best to inform the customer but we are of course open if you have a suggestion.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
Be careful with the information provided in the catalog
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2018
attention order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2018
search mode not relevant
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2018
I did not receive the right product
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Can you tell us what you received and we will proceed with the exchange.
We are surprised to receive such a message when we have an email box for issues as well as a form on the site and also during delivery in the package.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
Very good hat, good quality. Fair price.
However, 2 months to be delivered is too much. The Christmas gift arriving in February is not great. No commercial gesture proposed...
Too bad.
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Response from Chapellerie Traclet
hello
For the delay, we can offer you a fabric hat box worth 10 euros or a hat brush.
Please confirm if this is acceptable to you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2018
The received article was not what I hoped for, and the size, although I called to have it measured on the item in question, was not the right one...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2018
Very good treasure within the delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2018
average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2018
expensive shipping for the waiting time for delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
complicated to order, did not recognize my previous registration and did not receive the reply message
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2018
The site is well designed and offers a very large selection. However, the site's responsiveness for exchanging an item (size issue) is slower than for the order itself.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2018
Fast delivery and serious site. But there are no photos of the hats in natural light to properly perceive the shades of the materials. Think about it, it's simple and effective. Thank you for your indications regarding sizes according to manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
Special order placed on November 27 with confirmation of receipt before Christmas but received only on January 15!!! It's a bit long anyway. It should be noted that on the phone, the Traclet company throughout the order, received calls without waiting and always took responsibility with apologies for this delay. Great professionalism nonetheless.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2017
The site is good but unfortunately the delivery leaves much to be desired.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2017
More than 15 days of waiting because an item was missing! Had to chase customer service, so zero for customer relations, especially since I paid 15 days ago. Since the products are more expensive than on the market, we expect something else.
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Response from Chapellerie Traclet
Hello,
The information about the delay was already noted on the product sheet and you were also informed by email after the order.
How to better inform, we are at your disposal.
Below is the tracking of your order:
Shipped Hanae TRACLET 28/12/2017 14:53:47
In delivery Hanae TRACLET 28/12/2017 12:33:50
Payment accepted 10/12/2017 13:01:27
Awaiting restocking 10/12/2017 13:01:26
Furthermore, you indicate that you find the products on the market, it is possible but in this case, we cannot compare without having the exact reference and especially if they are authentic products of the brand.
Remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2017
The availability of products is not visible enough. In case of need for restocking, the delay is not clearly indicated.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
Long delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2017
A stain appears on the back of the cap. The cut of this cap does not suit me!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
The site is quite well designed and requires a very slight learning curve. It's a pity that it is not possible to select different sorting modes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/12/2017
Small disappointment with the product given the price.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2017
There was too much delay for my order, order placed on December 6 received on December 23 no email or call to warn of this delay seeing the days advance I had to call myself as there was no response following the email sent.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2017
The site is very good, however I pay 10€ more to be delivered in 24h by TNT and for a package that fits in my mailbox and at worst there is a caretaker who receives all the packages I find myself having to leave my job on December 23 to go pick up the package in an industrial area where we were 3 people looking everywhere for the famous BLUEDISTRIB very poorly indicated. Bad delivery experience however the hat met my expectations.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2017
The nightcap received did not have protective packaging. It was just placed in the delivery envelope. Given the price paid, this is the minimum because when it's for a gift, it lacks. The product seems to be of quite good quality. To be seen with time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
The site is good and clear, however small delivery problem due to the carrier, the hat shop immediately sends another package but this time forgets to put the gift paper with a written card that I paid for.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2017
Fast delivery but too bad the women's mittens announced in size 6 arrive in XS probably men's are way too big. Alterations necessary.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/10/2017
2 Chapkas ordered and paid for 3 months ago, 1 arrived in the right size, the other had the wrong size.... Resent and we are still waiting.... too long delay. We cancel the 2nd order!
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Response from Chapellerie Traclet
Hello, the order was placed on 29/10/2017 and we are on 22/12/2017 which makes two months. As indicated during our telephone exchanges, this model was indeed size 60 cm and you requested the change to size 61 cm. We had it redone. However, the manufacturing at Crambes (one of the last French manufacturers) is quite long and we do not control that. We can understand your wish to have the chapka quickly but you can also understand the manufacturing delay. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
Order compliant except for the specific request for empty strap boxes. You sent me cardboard gusset cases that have nothing to do with the original strap boxes. If you could send me 3 boxes that would be ideal.
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Response from Chapellerie Traclet
Hello, it would be a pleasure to send you strap cases but we do not have any in stock and those provided with the straps we cannot remove. That is why we sent you pouches. We hope for your understanding. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
The positive: a lot of choice. The negative: you should not announce shipments within 24 to 48 hours when you do not meet the deadlines (received after 4 days)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2017
As much as the product seems to be of quality, the letter added as a supplement is of more than mediocre quality and to make matters worse, the letter in question cut the inner fabric. I am waiting to offer it to return it in order to have a non-damaged one.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2017
lack of detailed images and the same for product characteristics;
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Response from Chapellerie Traclet
Hello
It is true that we have little information on the sheet of this product
https://www.chapellerie-traclet.com/fr/chapka-fourrure/7450-chapka-l-kamikaze-tissu-imper-barts-vert-celadon.html
About the chapka
Chapka made of 100% polyamide
Lining padded 80% polyamide, 20% polyester
Synthetic fur
Material 100% polyamide
Color celadon green
Shape Chapka
Brand BARTS
Country of manufacture China
Season Winter
Size - Head circumference One size
Gender Unisex
Thank you for letting us know the elements you would have liked to have so we can include them next time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2017
Beautiful choice and quality, too bad these items are so poorly packaged for shipping!!
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Response from Chapellerie Traclet
Hello
Our boxes are made in Roanne and thus respect ecology as much as possible as well as a minimum of petroleum products like the tape which is here made of paper. The packaging is made of tissue paper like the famous Borsalino brand uses.
But if you have another solution we are of course open to improve and better satisfy you.
Best regards
Traclet
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