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Rating: 3 out of 5
In principle very good, but I experienced a color error for the ordered item and therefore had to return it for exchange. This is not a good point
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
delivery problem at home the package arrived at the relay point it is not the same service (price)
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A
Rating: 3 out of 5
Order took a long time to arrive, the item came from Italy...
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A
Rating: 1 out of 5
Item poorly packaged, wrinkled, received late and without my gift wrap option!!
The total!
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The total!
Response from Chapellerie Traclet
Hello
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
For the delay as we indicated, it was sent on Monday because unfortunately the post does not work on Saturday and Sunday.
We cannot be held responsible for that.
Otherwise, to date, no photo has been received as requested to see the issues encountered.
Best regards
Traclet
A
Rating: 1 out of 5
I returned the cap I ordered because I found the price excessive compared to the quality.. ten days later I still have not received my refund..
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Response from Chapellerie Traclet
Hello
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
As we indicated, we have several qualities ranging from 10 to 300 euros.
The refund was made on December 7.
We still have a bit of delay which is 14 days;
We made the refund on time.
Best regards
Traclet
A
Rating: 3 out of 5
The size of the hat was too small. We measured a 59 cm diameter head circumference, and the hat t59 actually only measured 57-58.... so we had to choose a 61... the customer service on the phone is very responsive and welcome! the hat is very pretty, and met our expectations regarding color and quality quite correct in this price range. We work in the entertainment industry, and it looks sturdy, at an affordable price!
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A
Rating: 3 out of 5
I wanted to order the hat specified below on the day I received a code allowing me to get a 10% discount. However, the model was no longer available. But when it was available again, I placed an order but could not benefit from the discount. Not very commercial!
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A
Rating: 3 out of 5
Explicit
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A
Rating: 3 out of 5
Website easy to navigate, however it would be nice to have a few photos of children especially with the hat on their head.
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
fast shipping, however I am not sure that I received an alpine hunter beret... I am waiting to see if the gift is liked or if it is returned... That would be a shame
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Response from Chapellerie Traclet
Hello
the alpine hunter beret has a 14-inch diameter Spanish plate or a 12-inch diameter French plate.
Best regards
Traclet
the alpine hunter beret has a 14-inch diameter Spanish plate or a 12-inch diameter French plate.
Best regards
Traclet
A
Rating: 3 out of 5
Very good product but the size does not exactly match the request (one size too big compared to the usual size S)
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A
Rating: 3 out of 5
Ordered sizes 60/61, the items are labeled 61... Missing a 59/60 or simply a true 60... 61 is a bit too big for me.
Quality items, too bad for the size choices.
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Quality items, too bad for the size choices.
A
Rating: 3 out of 5
Good. The cap does not really meet my expectations. It lacks depth and therefore does not stay very well in place. Otherwise, the quality is relatively good.
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A
Rating: 1 out of 5
Extremely disappointed. For a size 59 I took 58/59 and it is way too big. The return is at my expense while there is not even an intermediate size to offer. The exchanges with customer service are one-way. I will not order again.
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Response from Chapellerie Traclet
Hello
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
The size L 58/59 cm is as indicated on the product sheet sized larger than a French size.
We cannot provide more information regarding the order.
Size large compared to French sizes. The headgear is about 1 cm larger than indicated. For those used to the Stetson brand, take the size of your old headgear.
Moreover, as you used PayPal, you do not pay return shipping costs in case you also took into account the information that the package is refundable
https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal
Exchanges are therefore not one-way.
Moreover, the size M which is below is currently on order
Best regards
Traclet
A
Rating: 3 out of 5
You should still try on a hat.
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A
Rating: 3 out of 5
poorly advised before the purchase !! by phone !! not mentioned that this cap runs small
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A
Rating: 1 out of 5
It has been a month (22/10/2017) and the order (QUCXRVSZO) has not yet arrived at the buyer.
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Response from Chapellerie Traclet
Hello
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
The order was sent at the end of October. We will make a complaint about the shipment and we will keep you informed during the day.
It would have been simpler and more effective to send us an email on our site in the contact section
https://www.chapellerie-traclet.com/fr/
Best regards
Traclet
A
Rating: 3 out of 5
Good product but nothing more
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A
Rating: 3 out of 5
Excellent service from the merchant. Fast shipping. Only downside: delivery not via Colissimo. The Post did not provide any tracking information for the package, nor any indication of day and time for delivery. AND THE PACKAGE WAS OPEN!!
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A
Rating: 3 out of 5
Deadlines not met
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A
Rating: 3 out of 5
hats should be presented on heads, I might have seen that it was very large and very deep
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A
Rating: 3 out of 5
Very good regarding order and delivery management. The only downside is that the product (size L- 58/59 cm) needs to be adjusted according to the exact size of the user (58 cm, for me), so I am obliged to place a new order for head reducer bands at €0.20 and €4.00 for shipping. It seems to me that it would be wise to provide this item with the hat to avoid this kind of inconvenience.
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A
Rating: 3 out of 5
Beautiful site but beware of sizes
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A
Rating: 3 out of 5
not bad
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A
Rating: 3 out of 5
the DPD carrier unfortunately delivers without prior contact: it would not have been possible to send me either an email or SMS (they are the only ones who had this problem...) The 2 working days became 4 and would have become 7 if I had not gone to the depot myself regarding the essential caps on J5.
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A
Rating: 3 out of 5
I have already recommended this site to different people who then made purchases there. But while I no longer know how many caps and hats I have, old customers like me are not particularly well treated!
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Response from Chapellerie Traclet
hello
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
Yes, we thank you for your loyalty and as a loyal customer, you are entitled to loyalty points.
We have seen that since 2010 you have not used them. These can be found in the loyalty points section.
Remaining at your loyalty
Best regards
Traclet
A
Rating: 3 out of 5
Various products offered on the site but we don't always have the sizes.
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A
Rating: 3 out of 5
A small guide, even in a few lines, on hat maintenance would have been welcome.
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Response from Chapellerie Traclet
Hello
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
There is indeed a small guide that can be found in the email received upon order confirmation.
Furthermore, it is also visible on our site that you can download at the following address
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
remaining at your disposal
Best regards
Traclet
A
Rating: 3 out of 5
It took more than 6 months to get my Tilley hat. After each call, I was supposed to be informed about the supply from Canada but I received nothing.
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Response from Chapellerie Traclet
hello
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
It is true that the delay was long to get the Tilley hat. It's a winter model and it is true that like many manufacturers, if they don't have it in stock, they only make it for winter on certain models.
As indicated during your call; we left you a message as soon as we received it but unfortunately this message must have had an issue. The hat had even been set aside by Mrs. Traclet.
We hope that the hat will satisfy you.
Best regards
Traclet
A
Rating: 3 out of 5
Not very sexy!
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A
Rating: 3 out of 5
Well-made site but the delivery times are indicated as 24/72 hours. The cap took more than a week to arrive........
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet
please excuse us for this delivery delay independent of your will.
For the inconvenience, please find below a 10% discount code
DISCOUNT10
Best regards
Traclet
A
Rating: 3 out of 5
the item itself is very good. quality-price ratio: nothing to say. However, where I am not satisfied is that I paid 2 euros for a gift package, accompanied by a small note. However, none of that. it's very incorrect. it's disguised theft.
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Response from Chapellerie Traclet
hello
Please excuse us for this oversight regarding the gift wrap, the refund of 2 euros has been made today.
Best regards
Traclet
Please excuse us for this oversight regarding the gift wrap, the refund of 2 euros has been made today.
Best regards
Traclet
A
Rating: 3 out of 5
Fast, as I imagined, the only problem was that the packaging was torn, if it had rained, the hat would be in a very different state
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A
Rating: 3 out of 5
Average because I was not informed by SMS about the delivery to the relay point of my package and had to follow up with Traclet.
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A
Rating: 3 out of 5
damaged box
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A
Rating: 3 out of 5
a bit long delays and shipping a bit expensive for delivery to a relay point
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Response from Chapellerie Traclet
hello
thank you for taking the time to respond to the verified review.
The order was placed on Sunday and it was shipped on Monday because the post office does not work on Sundays.
The delay for a colissimo is 2-3 days and the package was delivered on Wednesday to the relay point.
Can you tell us the delay you would have liked.
Moreover, the price of 4 euros is low compared to the quality service with tracked colissimo.
Thank you for letting us know your comments in order to improve deliveries.
Best regards
Traclet
thank you for taking the time to respond to the verified review.
The order was placed on Sunday and it was shipped on Monday because the post office does not work on Sundays.
The delay for a colissimo is 2-3 days and the package was delivered on Wednesday to the relay point.
Can you tell us the delay you would have liked.
Moreover, the price of 4 euros is low compared to the quality service with tracked colissimo.
Thank you for letting us know your comments in order to improve deliveries.
Best regards
Traclet
A
Rating: 3 out of 5
Delivery in 4 days despite an express order with a paid option for a delivery commitment within a maximum of 3 days
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Response from Chapellerie Traclet
hello,
you ordered on August 31 and the order was indeed shipped on August 31, that is Thursday. Then with the working days, unfortunately, the package could only be delivered on Monday. Please excuse us for this inconvenience independent of our will.
best regards
Traclet
you ordered on August 31 and the order was indeed shipped on August 31, that is Thursday. Then with the working days, unfortunately, the package could only be delivered on Monday. Please excuse us for this inconvenience independent of our will.
best regards
Traclet
A
Rating: 3 out of 5
good product conforming to the photos. . super happy.. I just should have thought about the height because with my thick hair they rise. . maybe integrate a strap in case of wind too !!
The only downside is the ultra long delay of almost 3 months.. order on June 18 received at the beginning of September. . might as well announce a long delay to avoid making unhappy people! ;)
Thank you in any case for the custom order I am delighted!
Translated reviews
The only downside is the ultra long delay of almost 3 months.. order on June 18 received at the beginning of September. . might as well announce a long delay to avoid making unhappy people! ;)
Thank you in any case for the custom order I am delighted!
A
Rating: 3 out of 5
Good product. Package found half open... without affecting the product fortunately.
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