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Rating: 3 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
Overall good
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A
Rating: 3 out of 5
I measured the circumference of my head, it was 56 and the beret is a bit loose, not easy
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Response from Chapellerie Traclet
Hello
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
In case the beret is a bit large, we can either take it back and adjust the size with a large inner band.
Otherwise, you can slightly wet the entrance of the beret with hot water to adjust it to your head size.
Remaining at your disposal
Best regards
Traclet
A
Rating: 1 out of 5
cradle of the beret.
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Response from Chapellerie Traclet
The Laulhère house continues this heritage.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
A
Rating: 3 out of 5
It's okay
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A
Rating: 3 out of 5
Nice cap, but I followed the advice on your site to choose one size up from mine and ended up with a cap that is too small!
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A
Rating: 3 out of 5
connecting is not simple
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A
Rating: 3 out of 5
Arrived on time but the gift wrapping is a bit outdated... too bad...
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A
Rating: 3 out of 5
delivery delays
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A
Rating: 3 out of 5
Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.
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A
Rating: 3 out of 5
Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.
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Response from Chapellerie Traclet
Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Average, the product descriptions need to be developed
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Response from Chapellerie Traclet
Hello
We still provide a lot of information on each product sheet, you need to go to
More info
What additional information do you need?
We even have a video on the products you ordered.
Please let us know the additional information to better satisfy you.
Best regards Traclet
We still provide a lot of information on each product sheet, you need to go to
More info
What additional information do you need?
We even have a video on the products you ordered.
Please let us know the additional information to better satisfy you.
Best regards Traclet
A
Rating: 3 out of 5
See my message from 17/01 regarding this order.
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A
Rating: 3 out of 5
More photos would have allowed for a better evaluation of the product, plus
I did not receive an invoice.
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I did not receive an invoice.
A
Rating: 3 out of 5
Very well-stocked site. Additional filters could make the search faster.
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A
Rating: 3 out of 5
It would be good to indicate a restocking date for the missing products.
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A
Rating: 1 out of 5
received more than 2 months after my order
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Response from Chapellerie Traclet
Hello
Yes, there was a delay but not two months; the order was placed on 21/12/17 and you received it on 19/01/17.
Moreover, if the size does not fit, it is of course possible to change it.
Finally, this is a military beret that does not sink like a Basque beret. So it should be worn on top and not pushed down.
Best regards Traclet
Yes, there was a delay but not two months; the order was placed on 21/12/17 and you received it on 19/01/17.
Moreover, if the size does not fit, it is of course possible to change it.
Finally, this is a military beret that does not sink like a Basque beret. So it should be worn on top and not pushed down.
Best regards Traclet
A
Rating: 3 out of 5
Package opened during transport, improve the packaging, box not suitable for this transport.
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A
Rating: 3 out of 5
lack of follow-up on the order's progress
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A
Rating: 3 out of 5
a bit complicated to navigate the site
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A
Rating: 3 out of 5
First image of the hat does not match the item sent
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A
Rating: 3 out of 5
site 'as it should be' nothing exceptional.
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A
Rating: 3 out of 5
The filters for choosing hats do not follow when changing pages (clicking on the next tab). Very difficult to make a choice
However, good technical details and for the photos
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However, good technical details and for the photos
A
Rating: 3 out of 5
The product is good, but the delivery leaves much to be desired, I had to contact twice and fortunately I was delivered just before Christmas for an order placed 1 month before (and again Traclet had sent me a link specifying that the product was available).
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A
Rating: 3 out of 5
General presentation correct
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A
Rating: 3 out of 5
Nothing to report
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A
Rating: 3 out of 5
a bit misleading!!
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Response from Chapellerie Traclet
Hello, I do not understand the message because the second order we sent in size XXL which is the largest size and is normally larger than the first delivery.
Is that not the case?
Best regards
Traclet
Is that not the case?
Best regards
Traclet
A
Rating: 3 out of 5
Choice but 1 week delay in delivery
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Response from Chapellerie Traclet
Hello,
The order was placed on December 17, that is Saturday, and it left our place on Monday because unfortunately the post does not work on Saturday or Sunday.
It could not be delivered on the 22nd and could only be delivered on December 23rd.
Please excuse us for this delay of a few days.
Best regards
Traclet
The order was placed on December 17, that is Saturday, and it left our place on Monday because unfortunately the post does not work on Saturday or Sunday.
It could not be delivered on the 22nd and could only be delivered on December 23rd.
Please excuse us for this delay of a few days.
Best regards
Traclet
A
Rating: 3 out of 5
no one informed me that my package had arrived... I had to call myself
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A
Rating: 3 out of 5
Lack of visual on a mannequin head to get an idea
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A
Rating: 3 out of 5
Simple, effective, straightforward.
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A
Rating: 3 out of 5
poorly prepared order. Attention
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A
Rating: 3 out of 5
the product is too expensive
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A
Rating: 3 out of 5
Very fast shipping and very compliant with the request. However, I am quite disappointed with the packaging for the gift wrap option (€2 extra for a small cardboard bag with a ribbon) so I strongly advise against taking this option.
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A
Rating: 3 out of 5
Navigating between the different products is not very smooth but the site is functional
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A
Rating: 3 out of 5
product arrived dented on the side
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Response from Chapellerie Traclet
hello
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
A
Rating: 3 out of 5
Long delivery time even though the product is paid for and the account debited
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A
Rating: 1 out of 5
No correct tracking of the order placed
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Response from Chapellerie Traclet
Hello
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
A
Rating: 3 out of 5
announced deadline not respected
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A
Rating: 3 out of 5
NOTHING MORE TO SAY
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