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Rating: 3 out of 5
Good site but unfortunately, subcontractor deliveries are not serious.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
If I hadn't insisted, I would never have received my package...3 emails and 2 calls for them to send it to me while the money was already taken.
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A
Rating: 3 out of 5
The product does not match my order but quick reaction from customer service
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A
Rating: 3 out of 5
Site identical to other sites
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Response from Chapellerie Traclet
hello,
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
A
Rating: 3 out of 5
the item is beautiful. but big mistake, size 53 is only 51 cm. I have to return it for a larger one.
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A
Rating: 3 out of 5
more than 2 weeks delay
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A
Rating: 3 out of 5
No additional reviews
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A
Rating: 3 out of 5
The hat itself is very nice. However, the lining at the forehead poses a real problem with sweating.
Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
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Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
A
Rating: 3 out of 5
Good first experience...
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A
Rating: 3 out of 5
Twice a few years apart that I place an order. Each time it is too small! And yet I buy quite a few hats and caps so I know my size well. Okay, they take back the products but the return costs are at our expense. I don't think I will order again. However, they have a lot of choices apart from that!
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Response from Chapellerie Traclet
hello,
We have taken your comment into account.
However, the only previous order dates back to 2012 and on this order of a Justin hat; we have no sign of return.
What size do you wear? the ordered products are sizes S/M or 54/57 cm.
Best regards
Traclet
We have taken your comment into account.
However, the only previous order dates back to 2012 and on this order of a Justin hat; we have no sign of return.
What size do you wear? the ordered products are sizes S/M or 54/57 cm.
Best regards
Traclet
A
Rating: 3 out of 5
The sorting system is random . . .
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A
Rating: 3 out of 5
Attention, delivery to my billing address and not to the delivery address as specified during my order. Bug on the site?
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A
Rating: 3 out of 5
the characteristics are not highlighted
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A
Rating: 1 out of 5
If you live outside of France, do not write your details in the local language, only in French, you could wait a long time otherwise!
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A
Rating: 3 out of 5
Site not updated!!!
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A
Rating: 3 out of 5
It's a shame that I paid for the shipping out of my own pocket and the package didn't arrive at my home, even though I called you to report that my last order amounted to over €100 but since I have a credit note you couldn't manage it.
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A
Rating: 3 out of 5
See below
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A
Rating: 3 out of 5
Commercial and accommodating, attentive (customer service by phone)
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A
Rating: 3 out of 5
The site works poorly from a mobile phone.
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A
Rating: 3 out of 5
Easy to use. The sending of the order and delivery is slow.
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A
Rating: 3 out of 5
Positive phone contact, very good packaging, superb hat. A downside: the stitching of the headband made by the hat shop (Gambler Panama hat) is not suitable; consequences: headband that comes off and does not offer a harmonious line; need to have it fixed by a professional.
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A
Rating: 3 out of 5
The hat arrived later than expected on July 23 instead of the 15th. It almost became too late because I was leaving for vacation that day.
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A
Rating: 3 out of 5
Product defect
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A
Rating: 1 out of 5
Hello
Yes, we are sorry but we had sent you a message to inform you to provide the address in French because unfortunately our site manages foreign languages but not the postal system or DPD.
We are sorry.
Best regards
Traclet
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Yes, we are sorry but we had sent you a message to inform you to provide the address in French because unfortunately our site manages foreign languages but not the postal system or DPD.
We are sorry.
Best regards
Traclet
A
Rating: 3 out of 5
Very good
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A
Rating: 3 out of 5
Site that offers a wide choice of products, but is unclear and not very flexible to use.
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A
Rating: 3 out of 5
The hat I received is not the one I ordered and the feather they sent me is not the right one either.
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A
Rating: 3 out of 5
Information a bit random
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A
Rating: 1 out of 5
This is the third time I write messages of dissatisfaction but they are refused!!!! Next time I will give 5 stars with a negative review if that’s better! I am not satisfied because the purchased product does not match the photo, so the site does not satisfy me!!! Do not ask for my opinion if it is to refuse it! 10 euros credit does not help me at all, you sell hats and I don’t need them that often!
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A
Rating: 3 out of 5
Products meet my expectations, however I find the shipping price a bit expensive.
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A
Rating: 3 out of 5
It's a commercial site like many others
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A
Rating: 3 out of 5
Normally announced in 15 days, the order took a month to reach me. I contacted customer service twice. I was supposed to be contacted after the first call and nothing happened.
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A
Rating: 3 out of 5
Delivery problem
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A
Rating: 3 out of 5
Some issues when selecting criteria for selection.
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A
Rating: 3 out of 5
The caps are good, but I am disappointed with the packaging. The written birthday card is not up to par. I also expected better gift wrapping.
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A
Rating: 3 out of 5
Still as good, nothing to say
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A
Rating: 3 out of 5
Out of stock to buy a second one.
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A
Rating: 3 out of 5
One of the two Panamas (the XL) is a bit too small and therefore uncomfortable. But we didn't have time to return it because we were leaving the next day on a trip. It's a shame, especially at this price! That's the downside of online orders...
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A
Rating: 3 out of 5
The product photo does not correspond to reality, it's better to have it in hand to buy.
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A
Rating: 1 out of 5
unreliable
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