English 
Français A
Rating: 3 out of 5
Disappointed by the color that did not match at all, I returned the hat and am waiting for a refund.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
The items are of very good quality but the shipping needs improvement. Received loose in a box, delivered by post, so the box was exploded. Fortunately, the items were not damaged but given the price, I expected to receive the item in a hat box in addition to the packaging.
Translated reviews
A
Rating: 3 out of 5
Shipping delay a bit slow
Translated reviews
A
Rating: 3 out of 5
Perfect packaging.
The carrier's delays (La Poste) are unexpected: 1 day from Roanne to the 'briarde platform' in Moissy-Cramayel, 10 km from my home. Then 2 days for these last 10 km...
This carrier should be avoided, see for example http://www.60millions-mag.com/forum/livraison-poste-f60/plateforme-briarde-triangle-des-bermudes-pour-colis-t11794.html
Translated reviews
The carrier's delays (La Poste) are unexpected: 1 day from Roanne to the 'briarde platform' in Moissy-Cramayel, 10 km from my home. Then 2 days for these last 10 km...
This carrier should be avoided, see for example http://www.60millions-mag.com/forum/livraison-poste-f60/plateforme-briarde-triangle-des-bermudes-pour-colis-t11794.html
A
Rating: 3 out of 5
Very good but shipping time a bit long.
Translated reviews
A
Rating: 3 out of 5
No problem with delivery, it's the finish that leaves something to be desired
Translated reviews
A
Rating: 3 out of 5
The products are good, but it seems to me that for the Gore tex sport cap, size 58 should have been 59, the number was overwritten, too bad, because otherwise, it is good but a bit large.
Translated reviews
A
Rating: 3 out of 5
This is the only site where I found the model I was looking for in the color I wanted
Translated reviews
A
Rating: 3 out of 5
Good but the delivery times for some products are significant. Not enough stock.
Translated reviews
A
Rating: 3 out of 5
Meh! I had trouble registering, the site completely froze, I had to call Tacle (very friendly and patient person) but nothing appeared on their end. I restarted my registration with another address I think, finally I was clever, and then my registration was triggered! It's annoying when you come across sites like this, it's rare fortunately, but know that I almost gave up the purchase.
Translated reviews
A
Rating: 3 out of 5
Not bad
Translated reviews
A
Rating: 3 out of 5
It's probably a bit my fault: 2 out of 3 hats are unfortunately a bit too big for me. But, I'm improving my percentage! During my previous order, 1 out of 2 was a size too big :-)
Translated reviews
A
Rating: 3 out of 5
Except for the loyalty points that disappear when validated
Translated reviews
A
Rating: 1 out of 5
I received the package. The size is small I returned the package with acknowledgment of receipt and to date no news despite having sent emails...too bad
Translated reviews
A
Rating: 3 out of 5
Awaiting product exchange
Translated reviews
A
Rating: 3 out of 5
The delivery time was much longer than announced unfortunately. For the rest, the team was very pleasant and reachable by phone.
Translated reviews
A
Rating: 3 out of 5
Relatively long refund time but apparently Traclet has improved its responsiveness
Translated reviews
A
Rating: 3 out of 5
Acceptable. Light on packaging, I expected at least a hat box.
Translated reviews
A
Rating: 3 out of 5
A few hours after my order, I contacted customer service to retract immediately and thus be refunded, I was told that my message had been taken into account, asking me the reason for my cancellation. The next day, I received a shipping confirmation... I find this process a bit cavalier and would give a medium trust to your services. The ordered hat is of good quality and meets the expectations of the person it was intended for but I don't think I will repeat the experience here for the reasons mentioned.
Translated reviews
A
Rating: 3 out of 5
I requested the exchange of this product.
I will confirm the satisfaction ratings after the transaction.
Translated reviews
I will confirm the satisfaction ratings after the transaction.
A
Rating: 3 out of 5
Navigation on the site is very good but in terms of delivery, some misses. A bad label impression almost prevented delivery, to be monitored!
However, the management of problems by the site is efficient and quick.
Translated reviews
However, the management of problems by the site is efficient and quick.
A
Rating: 3 out of 5
Quality products but problems with the delivery person
Translated reviews
A
Rating: 3 out of 5
Quite clear
Translated reviews
A
Rating: 3 out of 5
Fragile packaging, delays over 72h
Translated reviews
A
Rating: 3 out of 5
Delivery time longer than the expected time
Translated reviews
A
Rating: 3 out of 5
Finally received my hat after 2 and a half months of waiting! The quality is there! Unfortunately, we waited impatiently for nothing because we got the size wrong and have to return the item and maybe reorder another one?
Translated reviews
A
Rating: 3 out of 5
1. I still have a bit of trouble finding what I'm looking for.
For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store.
2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.
Translated reviews
For example, if I'm looking for a cap, it takes several operations to see everything that exists in the store.
2. When a product is not available, you can request to be informed when it is available again. But then we continue to receive promotional emails unrelated to this request.
A
Rating: 3 out of 5
Announced delivery time of 2 days, arrived after 8 days.
Translated reviews
A
Rating: 3 out of 5
many choices
Translated reviews
A
Rating: 3 out of 5
Lack of information about the quality of the caps (that's what I bought). With the STETSON brand, no surprises; for the others, leaves much to be desired!
Translated reviews
A
Rating: 3 out of 5
The delivery and ordering times are not clear
Translated reviews
A
Rating: 1 out of 5
Exchanges are extremely difficult, they do not read emails and when they do it takes several weeks.
Moreover, for a refund, they do not respond. So beware of scams!
Translated reviews
Moreover, for a refund, they do not respond. So beware of scams!
A
Rating: 3 out of 5
I would like to exchange a hat that does not suit me. How should I proceed?
Translated reviews
A
Rating: 1 out of 5
Delay far too long; I had to follow up several times to be delivered when I
was promised twice to ship...After the third follow-up, I finally received the 2 hats.
Translated reviews
was promised twice to ship...After the third follow-up, I finally received the 2 hats.
A
Rating: 3 out of 5
satisfactory, very good follow-up, fast delivery. However, there was a missing cork strip for hat reduction and the Colissimo delivery was done over the hedge within everyone's reach in the rain, the very well done packaging was not intended for that ....
Translated reviews
A
Rating: 3 out of 5
-
Translated reviews
A
Rating: 3 out of 5
Packaging not very elegant or even unhygienic for a rather high-end product.
Delivery times not respected.
Translated reviews
Delivery times not respected.
A
Rating: 1 out of 5
Terrible delivery
Translated reviews
A
Rating: 3 out of 5
exorbitant delivery time - quality of the hat good without being really excellent
Translated reviews
A
Rating: 3 out of 5
when I placed my order, I was entitled to a few cents gift that I wanted to turn into two additional cork strips.
You told me by phone to specify it in a special box, which I did, but alas upon arrival of the package....nothing but the two ordered and paid for.
Too bad it was almost a 100% without fault
Translated reviews
You told me by phone to specify it in a special box, which I did, but alas upon arrival of the package....nothing but the two ordered and paid for.
Too bad it was almost a 100% without fault