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Rating: 3 out of 5
Hats should be worn to give a better preview of the product.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersA
Rating: 1 out of 5
hat size larger than ordered with corks so that it doesn't feel. It's a scam!
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A
Rating: 3 out of 5
delivery too slow
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A
Rating: 1 out of 5
Very disappointed I was supposed to receive the hat in 3 weeks maximum I received it in 7 weeks. Living abroad I contacted them via their email address 3 times but I never got a response from them. I had to ask the person who was supposed to receive the hat (as a gift) to call the number indicated on the site. After 3 calls they finally said they would send the hat.
I didn't even get a commercial gesture or an apology...
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I didn't even get a commercial gesture or an apology...
A
Rating: 1 out of 5
Just the facts
My comment
Summary description Refund commitment shipping costs not honored
Your response
You indicate a refund with shipping costs
Under different visor
My comments
29/06 payment 37.95
11/07 credit 33.15
You call this a refund of shipping costs, we must not have the same values
Where does the description of the red color of the under visor appear
I call this bad faith!!
Translated reviews
My comment
Summary description Refund commitment shipping costs not honored
Your response
You indicate a refund with shipping costs
Under different visor
My comments
29/06 payment 37.95
11/07 credit 33.15
You call this a refund of shipping costs, we must not have the same values
Where does the description of the red color of the under visor appear
I call this bad faith!!
A
Rating: 1 out of 5
Following the refusal of the first review submitted I am trying a second:
Package received left on the doormat in my absence, product not conforming to my order (preparation error?) and average quality so requested a refund.
Still waiting and shipping costs at my expense for the return despite their error.
Arrogant contact on the phone with the manager who does everything to ensure that no negative comment filters through.
Very disappointed.
This comment is courteous, thanks to the organization "avis-verifies.com" for doing its job as an impartial to allow this comment from an unhappy customer to appear!
Translated reviews
Package received left on the doormat in my absence, product not conforming to my order (preparation error?) and average quality so requested a refund.
Still waiting and shipping costs at my expense for the return despite their error.
Arrogant contact on the phone with the manager who does everything to ensure that no negative comment filters through.
Very disappointed.
This comment is courteous, thanks to the organization "avis-verifies.com" for doing its job as an impartial to allow this comment from an unhappy customer to appear!
A
Rating: 1 out of 5
Slow delivery
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A
Rating: 3 out of 5
The product does not exactly match what I am looking for
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A
Rating: 3 out of 5
Order taking and shipping were perfect.
The problem is the delivery which arrived at a center instead of the office as requested.
The delivery person claims that we were closed, which is false.
So very good for Traclet itself, but bad for the delivery person.
Translated reviews
The problem is the delivery which arrived at a center instead of the office as requested.
The delivery person claims that we were closed, which is false.
So very good for Traclet itself, but bad for the delivery person.
A
Rating: 3 out of 5
As can happen, the delivered hat is not the right size for me. I find it very unfair to have to pay out of my pocket for the return shipping, having already paid for the initial shipping. This does not happen on any other site that I know of and seems very anti-commercial to me.
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A
Rating: 3 out of 5
I waited more than 72 hours to receive my order.
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A
Rating: 3 out of 5
The notifications following the order contain many errors: no date, no summary of the products, link to Colissimo not working (tracking code incorrectly filled in automatically)
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A
Rating: 3 out of 5
bla bla
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A
Rating: 3 out of 5
delay in delivery
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A
Rating: 3 out of 5
I had to send several messages before getting satisfaction
delivery time abnormally long
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delivery time abnormally long
A
Rating: 3 out of 5
good site
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A
Rating: 1 out of 5
delivery service "triple zero", ordered on June 24 and delivered on July 8 after two follow-ups from me, very disappointed, I will not order from you again, Mr. Patruno.
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A
Rating: 3 out of 5
Unfinished wood, therefore rough on one of the edges of the enlarger.
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Delay in delivery, poor tracking
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A
Rating: 3 out of 5
Delivery times a bit long.
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A
Rating: 3 out of 5
In my opinion, certain models like the sailor caps, for example, are not well cut and fit either too large or too small compared to a size that does not change for me since I am bald... One cannot spend their time on package invoices and returns. Until now, I had not had any issues with Traclet and I used to go there willingly; now I hesitate. The black sailor cap that I bought recently is quite happy to meet my ears to stop its irresistible descent towards my eyes.
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A
Rating: 3 out of 5
Very good when the product is in stock. Efficiency, speed, quality of packaging. However, if the product is not in stock, I doubt that the information on availability is effective, so I found myself forced to order the unavailable product in my size from a competing site
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A
Rating: 3 out of 5
pleasant site
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
good presentation
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A
Rating: 3 out of 5
The site is not bad
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A
Rating: 3 out of 5
order processed quickly
very clear site
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very clear site
A
Rating: 1 out of 5
Incorrect hat size.
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A
Rating: 3 out of 5
Well-made site but it would be good to always note the country of manufacture on the product technical sheet. As a holder of several hats, I was able to compare the 'made in China' with other manufacturing origins and the difference in quality is really significant... the finish, the seams, and the shaping of the hat are rarely up to par. Too bad.
Best regards.
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Best regards.
A
Rating: 1 out of 5
I still haven't received my order (beginning of August 2014) and no one seems to care.
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A
Rating: 3 out of 5
Good for the delivery time, and handling of the order. A small downside when I received the package and saw the price of the hat, I expected a different quality of packaging and presentation because I had to clean the hat which was filled with small cardboard particles and lint. A small cover would have been appropriate.
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A
Rating: 3 out of 5
The site is not always easy to use. I preferred the old one, even if it was less elegant.
The details of the proposed items are insufficient, sometimes incoherent.
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The details of the proposed items are insufficient, sometimes incoherent.
A
Rating: 1 out of 5
N does not accept unfavorable criticism of some of their products.
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A
Rating: 3 out of 5
the site is not bad. I had made a mistake on the size and the Traclet company changed it for me quickly and without any problem.
Good on negotiation, on delivery but the product disappoints me
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Good on negotiation, on delivery but the product disappoints me
A
Rating: 3 out of 5
Good store, very difficult products to find elsewhere. No issues during the order. However, the sizes do not necessarily match.
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A
Rating: 3 out of 5
the site is quite good.
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A
Rating: 3 out of 5
delivery deadline not respected
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A
Rating: 1 out of 5
not happy!
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A
Rating: 3 out of 5
average service
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