Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
A
Annick T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Not at all satisfied with my order. I requested an exchange for another color. But this beanie, once received, was not the one ordered. Moreover, I had to pay an additional 5 euros for this exchange. In conclusion, this beanie costs me 36 euros for a beanie that I will never wear.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
P
Peter N.
Rating: 3 out of 5
following a purchase from 12/11/2025
sadly my delivery packaging was water contaminated and damaged has had to be returned
I found the hat to be very flimsy and not to my liking thankq
Translated reviews
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good navigation on the site.
I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
Translated reviews
E
Eric R.
Rating: 3 out of 5
following a purchase from 08/11/2025
My beret arrived damaged.
Translated reviews
P
Pascal R.
Rating: 3 out of 5
following a purchase from 30/10/2025
-
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
Y
Younes O.
Rating: 1 out of 5
following a purchase from 01/11/2025
I have not received my order
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
R
Roland V.
Rating: 1 out of 5
following a purchase from 04/11/2025
Article totally different from the one received in 2023
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
C
Carole E.
Rating: 3 out of 5
following a purchase from 02/11/2025
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
Translated reviews
P
Pascale P.
Rating: 3 out of 5
following a purchase from 21/10/2025
Good quality beret, as described. But longer delay than expected.
Translated reviews
F
Frederic M.
Rating: 3 out of 5
following a purchase from 30/10/2025
Very busy!
Translated reviews
L
Luc M.
Rating: 3 out of 5
following a purchase from 26/10/2025
Hello, I think, perhaps wrongly, that the stitching connecting the cap to the visor looks a bit DIY and is not hidden, for example, by a ribbon.
Translated reviews
G
Gontran B.
Rating: 1 out of 5
following a purchase from 26/10/2025
Cap too small, unusable.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
M
Monique D.
Rating: 1 out of 5
following a purchase from 13/10/2025
Order not received
Translated reviews
H
Herizo R.
Rating: 3 out of 5
following a purchase from 10/10/2025
Until today, I have not yet received my order!!!
Translated reviews
C
Charly S.
Rating: 3 out of 5
following a purchase from 13/10/2025
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
Translated reviews
C
Christian L.
Rating: 3 out of 5
following a purchase from 11/10/2025
The hat is very nice except that it is a bit too big for a size M.
Translated reviews
M
Miridjian S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Disappointed
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
F
Frederic J.
Rating: 1 out of 5
following a purchase from 17/09/2025
Relationship rather complicated and to this day, I still have not received my return.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
M
Mehdi C.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good site that I recommend.
Translated reviews
P
Pierre Claude M.
Rating: 1 out of 5
following a purchase from 26/09/2025
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white!
I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Michèle F.
Rating: 3 out of 5
following a purchase from 14/09/2025
I was very disappointed with the Creusois hat whose felt is uncomfortable to wear as well as the paid return policy. The Creusois hat does not protect from the sun (the eyes) and it is very uncomfortable because I have ophthalmic migraines as soon as the sky is too bright or the sun shines. Too bad! I would have liked to exchange it but too many costs: return, shipping for reshipment, exchange shipping.
Translated reviews
G
Gi Z.
Rating: 1 out of 5
following a purchase from 05/08/2025
The hat came late and destroyed, damaged, I waited nearly 2 months for the hat and when finally arrived it came damaged.
Never going to buy again from you
Thanks
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
C
Catherine O.
Rating: 3 out of 5
following a purchase from 30/07/2025
ordered at the end of July, received at the beginning of September: a bit long, maybe the holidays?
Translated reviews
C
Chantal D.
Rating: 3 out of 5
following a purchase from 13/09/2025
This bucket hat made in China is of low quality.
Translated reviews
P
Philippe D.
Rating: 1 out of 5
following a purchase from 09/09/2025
A priori, German manufacturing for the chosen cap (according to the label inside), that was not the purpose of my purchase.
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
M
Marc I.
Rating: 3 out of 5
following a purchase from 27/08/2025
It would also be appropriate to show the label regarding the cleaning of the product.
Translated reviews
C
Christian I.
Rating: 1 out of 5
following a purchase from 24/08/2025
The received hat is of poor quality.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
D
Dominique D.
Rating: 1 out of 5
following a purchase from 18/08/2025
Package not received!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
S
Susan S.
Rating: 3 out of 5
following a purchase from 03/08/2025
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
Translated reviews
P
Philippe M.
Rating: 3 out of 5
following a purchase from 11/08/2025
Announced color beige while it is almost white.
Displayed size really very small.
Translated reviews
M
Michel G.
Rating: 3 out of 5
following a purchase from 13/08/2025
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
Translated reviews
F
Florence M.
Rating: 1 out of 5
following a purchase from 06/08/2025
Colissimo, the post office and their pick-up points are not reliable. The package arrived on time but impossible to pick it up. Nothing works at Carrefour Market in Louhans! I am sorry for the Traclet company which seems serious to me. I don't know what to do now to recover this damn package despite my complaint to Colissimo, the Post Office. Incompetents.
Translated reviews
J
Joel B.
Rating: 3 out of 5
following a purchase from 07/08/2025
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
Translated reviews
A
Alain G.
Rating: 3 out of 5
following a purchase from 04/07/2025
I do not yet have my order.
Translated reviews
M
Marina A.
Rating: 3 out of 5
following a purchase from 03/07/2025
I had to wait three weeks and follow up with the site.
Translated reviews
T
Terese H.
Rating: 3 out of 5
following a purchase from 25/07/2025
A bit difficult to find the hat I was looking for.
Translated reviews
C
Claude B.
Rating: 1 out of 5
following a purchase from 19/07/2025
I still haven't received anything
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
J
Jean Claude L.
Rating: 1 out of 5
following a purchase from 27/06/2025
Not received yet
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
S
Serge L.
Rating: 3 out of 5
following a purchase from 19/07/2025
Issues with the size, I followed the guidelines saying to take the larger size and it is too big, I had to return the hat and pay the full return cost, it's not very customer-friendly, I expected to have a return label or a contribution to the return. I am waiting for my hat in the right size, to see if everything is fine.
Best regards
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français