Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
A
Aldo L.
Rating: 3 out of 5
following a purchase from 14/07/2025
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
Translated reviews
N
Nofar B.
Rating: 1 out of 5
following a purchase from 13/07/2025
Disappointed I didn't receive the order
Translated reviews
Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
J
Jean-Jacques B.
Rating: 1 out of 5
following a purchase from 13/07/2025
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
C
Carole L.
Rating: 1 out of 5
following a purchase from 29/06/2025
The caps received are not at all of the expected quality. I would not recommend.
Translated reviews
Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
G
Guénadi S.
Rating: 1 out of 5
following a purchase from 04/07/2025
Rather fast
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
S
Stephane P.
Rating: 1 out of 5
following a purchase from 14/06/2025
I strongly advise against it.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
J
Jean Marie L.
Rating: 3 out of 5
following a purchase from 05/07/2025
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
Translated reviews
F
Fred C.
Rating: 1 out of 5
following a purchase from 04/07/2025
Package still not received to this day!
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
A
Alain M.
Rating: 3 out of 5
following a purchase from 03/07/2025
Being between 2 sizes, I took the larger size (L) according to your recommendations but I had to return it because it was too big, for size (M).
I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
Translated reviews
G
Guy G.
Rating: 3 out of 5
following a purchase from 20/06/2025
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
Translated reviews
Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
C
Christophe H.
Rating: 3 out of 5
following a purchase from 28/06/2025
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
Translated reviews
F
Frederique T.
Rating: 3 out of 5
following a purchase from 05/06/2025
The site is quite well done.
Translated reviews
D
Dominique B.
Rating: 1 out of 5
following a purchase from 02/06/2025
Delivery one month later than the scheduled date
Translated reviews
Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
G
Genevieve P.
Rating: 3 out of 5
following a purchase from 30/05/2025
Hello regarding the hat, very nice quality superb. But there was a missing eyelet on one side of the chin strap, anyway thank you for the chin strap provided, and I am quite happy with my hat, best regards.
Translated reviews
M
Michel N.
Rating: 1 out of 5
following a purchase from 21/06/2025
Hello, the hat is too small, I am disappointed
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
R
Raouda Rasmane S.
Rating: 3 out of 5
following a purchase from 28/05/2025
More than a month delay in delivery and the package still not received following a shipping notification received at the end of last week. I had to call to find out where the order was and understand the reason for the delay. I find that communication about the delivery time needs to be improved.
Translated reviews
N
Nicole D.
Rating: 3 out of 5
following a purchase from 09/05/2025
Delivery time too long
Translated reviews
A
Ainius V.
Rating: 3 out of 5
following a purchase from 16/06/2025
Pros:
• Easy to navigate.
Cons:
• Little choice of baseball caps for heads sized above 61 cm.
• Little choice of colors for baseball caps, most out of stock with long delivery times.
Translated reviews
Response from Chapellerie Traclet
Good morning,
Thank you for your message. Can you tell us the reference you want that we don't have in stock.
Size 63 is not very easy to find, because a lot of makers only make size 61 cm but not more.
If you have a reference, we can check with the maker if it is possible to make it.
Regards,
Traclet
Y
Yann L.
Rating: 1 out of 5
following a purchase from 07/05/2025
The hat received does not correspond at all to the image on the site
Translated reviews
Response from Chapellerie Traclet
Hello,
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien
J
Jean-Claude V.
Rating: 1 out of 5
following a purchase from 15/06/2025
NOT SATISFIED WITH THE ORDER? NOT SATISFIED WITH THE COLOR AND CUSTOMER SERVICE.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
A
Alain R.
Rating: 3 out of 5
following a purchase from 02/06/2025
No information to the customer if the product is out of stock
Translated reviews
J
Jean P.
Rating: 3 out of 5
following a purchase from 19/06/2025
The size of the hat is not right, too small by one size.
Translated reviews
N
Nicolas P.
Rating: 3 out of 5
following a purchase from 14/05/2025
Very good products and very well finished
Translated reviews
D
Denis H.
Rating: 3 out of 5
following a purchase from 13/06/2025
Hello
The hat is of nice quality but the package arrived open and the hat was a bit dirty, which is annoying for an item of this quality.
Translated reviews
C
Caroline H.
Rating: 3 out of 5
following a purchase from 08/05/2025
I ordered a hat, which was available at the time of the order. However, it was quickly noted as 'out of stock'. When I requested a refund after more than a month and still out of stock, I was delivered within 48 hours. The hat is very beautiful and of very nice quality! This made the experience ultimately satisfactory.
Translated reviews
N
Nicolas D.
Rating: 1 out of 5
following a purchase from 02/06/2025
Order not received
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
P
Philippe M.
Rating: 3 out of 5
following a purchase from 02/06/2025
I think it would be good to put the cap on someone's head to better realize its actual shape; and to better describe the quality of the fabric.
Translated reviews
J
Jose Rodrigo C.
Rating: 3 out of 5
following a purchase from 03/06/2025
I found the item a bit better ... but it seems to me moderately good.
Translated reviews
O
Ornella Bellemare D.
Rating: 1 out of 5
following a purchase from 10/05/2025
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
R
Régis L.
Rating: 3 out of 5
following a purchase from 30/04/2025
A delivery scheduled for 3 weeks but after a month, no news. However, as soon as I requested a refund, my hat was sent. In short, not much customer follow-up, it's a shame.
Translated reviews
F
Fabrice M.
Rating: 3 out of 5
following a purchase from 21/05/2025
Very good
Translated reviews
P
Philippe T.
Rating: 1 out of 5
following a purchase from 17/05/2025
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
P
Pierre C.
Rating: 3 out of 5
following a purchase from 16/05/2025
Not very intuitive
Translated reviews
M
Maxime D.
Rating: 3 out of 5
following a purchase from 05/05/2025
Communication? Does not respond to emails. Wrong product sent
Translated reviews
M
Mladena D.
Rating: 1 out of 5
following a purchase from 25/04/2025
I still have not received the product I ordered on 14.04., and now it is 18.05.
You decide for yourself.
Translated reviews
Response from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
C
Casey L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
Translated reviews
Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
F
Franck H.
Rating: 3 out of 5
following a purchase from 10/05/2025
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
Translated reviews
F
Francois C.
Rating: 3 out of 5
following a purchase from 12/05/2025
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
Translated reviews
P
Patricia B.
Rating: 1 out of 5
following a purchase from 11/05/2025
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
Translated reviews
Response from Chapellerie Traclet
perfect
We use cookies for audience measurement and improving user experience.
English 
Français