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Rating: 3 out of 5
efficient and fast delivery and customer service, the product lacks a bit of hold to my taste, I was hoping for better, hence the average rating.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersL
Rating: 3 out of 5
The size of the hat is large...
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G
Rating: 3 out of 5
The color of the ribbon around the hat does not match the image which is white but in reality is a khaki/light beige. Also, the belt on the hat, the leather looks much darker and almost black in the image but in reality, it is brown.
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T
Rating: 1 out of 5
Package not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
O
Rating: 3 out of 5
Well-made and easy-to-use site, perfection would be to be able to favorite future purchases and improve the purchase history so we can access the purchased models.
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F
Rating: 3 out of 5
Still haven't received my order
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J
Rating: 3 out of 5
A bit disappointed
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J
Rating: 3 out of 5
The product matches the description well. The big problem is the delivery time which is way too long.
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H
Rating: 1 out of 5
The delivered hat does not exactly match the photo of the product.
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
P
Rating: 1 out of 5
Cannot give a review as I have not received my order
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
P
Rating: 3 out of 5
excellent product but received after 2 months of waiting.
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Y
Rating: 1 out of 5
The size of the ordered item does not match
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
A
Rating: 3 out of 5
??? product not received...
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M
Rating: 1 out of 5
Fast delivery, unfortunately the product is unusable as it has no shape and is wrinkle-free. Too bad ...
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
Thank you for taking the time to share your experience.
We are pleased to learn that the delivery was fast, but we sincerely regret to hear that the product did not meet your expectations in terms of shape and wrinkle resistance. It simply needs to be stuffed with tissue paper and steamed to relax the linen that may have wrinkled.
Please feel free to share your experience in more detail, we are here to listen and support you.
Best regards,
Traclet Sébastien
B
Rating: 3 out of 5
The keyword search is not the most relevant, especially for finding XXL size products or 63cm and more.
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C
Rating: 1 out of 5
After placing the order, no delivery information and no contact with me. I had to call several times to get this information.
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
Thank you for your feedback. We completely understand that the lack of information about the delivery can be frustrating. Your experience is important to us and we are constantly working to improve our communication.
The information about the delivery time was indeed indicated during the order in red and also indicated by email once the order was placed.
Please let us know how we can make the order more informative for you and understand how to improve the system.
Even if, as you mentioned, you were able to contact us several times to get the information and also to send you the order on the desired dates.
Remaining at your disposal to satisfy you.
Best regards,
Traclet Sébastien
V
Rating: 3 out of 5
Bomba hat presented upfront with other misleading photos! and the 'real' photo at the end. I consider there is deception regarding the merchandise. Very disappointed with the model for the price...
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M
Rating: 1 out of 5
The Panama straw hat is good. The felt hat is a disaster and I am very disappointed with the product you delivered to me. The label inside is erased... a sign that this hat is a return that has been used or is made in China and you erased the manufacturer, and the outside is fleece. a sign that it has already been used. The conclusion is that I regret ordering and paying for a product that I will not use, being ugly and of poor quality. I DO NOT RECOMMEND!
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are glad that you liked the Panama straw hat. However, we are sincerely sorry to learn that the felt hat did not meet your expectations.
Please send us a photo at [email protected]
To verify that this hat is indeed made of felt.
We take your comments very seriously and we will examine the quality of our products to ensure customer satisfaction. Your experience helps us improve.
Best regards,
Traclet Sébastien
Thank you for taking the time to share your feedback. We are glad that you liked the Panama straw hat. However, we are sincerely sorry to learn that the felt hat did not meet your expectations.
Please send us a photo at [email protected]
To verify that this hat is indeed made of felt.
We take your comments very seriously and we will examine the quality of our products to ensure customer satisfaction. Your experience helps us improve.
Best regards,
Traclet Sébastien
P
Rating: 3 out of 5
3 stars and not 5 because while the hat is beautiful, it arrived after 3 weeks. It should be specified on the site that some products are 'out of stock' at the time of ordering and not after the purchase. Aside from this detail about the delay, the hat is compliant, of good quality and very beautiful.
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J
Rating: 1 out of 5
Not happy
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
We are sorry to learn that your experience with our brand did not meet your expectations.
Please let us know the issue encountered with the hat in order to find a solution to best satisfy you.
Best regards,
Traclet Sebastien
D
Rating: 3 out of 5
Very good site; unfortunately many hats are not available.
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M
Rating: 1 out of 5
Not really happy, I ordered a cap size 55, it actually measures 52. After contacting them, return at my expense (22 euros for a 20 euro cap), I request in exchange another of real size 56 cm... it measures 54... I am not going to return it a second time. Trash and on to the next!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
We are sincerely sorry to learn that your experience has not been satisfactory. Your feedback regarding the sizes of our products is valuable and will help us improve our offer. Our caps are checked before shipping; please send us a photo of the cap with your measurement showing the size.
If the size is not correct, we will send you the cap in size 56 cm for free.
Email [email protected]
Best regards,
Traclet Sébastien
C
Rating: 3 out of 5
Hello, product quality ok, fast shipping, nothing to complain about, a small exception: my head size 60, so I ordered 60cm, cap too big so had to go through the 'sewing' case...
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J
Rating: 1 out of 5
I received my crochet gloves
They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
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They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
P
Rating: 1 out of 5
not satisfied with the site
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
G
Rating: 1 out of 5
I did not receive an acknowledgment of receipt of my order. I sent a complaint email, without success. The site is poorly designed, you cannot verify your order before payment.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
B
Rating: 3 out of 5
The promise of fast delivery is a lure. I had to call to know the delays... the product was awaiting restocking. To get the products I needed, I had to modify my order.
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P
Rating: 3 out of 5
on the seller's site, the hat I ordered supposedly came from Italy. However, when I received it, surprisingly, it is made in CHINA. Moreover, it is a size 58 and I needed a 56 head size, there you go!
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P
Rating: 1 out of 5
Size ordered and labeled 60 and actual size 58.
Shape not generous enough compared to the photo
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Shape not generous enough compared to the photo
Response from Chapellerie Traclet
Hello
The warm cap is the traditional model for locomotive drivers.
If the model does not fit, it is of course possible to exchange it.
We have caps either gavroche or Irish which are wider.
As for the size, did you check it with an andrometric?
It is possible once again to exchange it.
Remaining at your disposal
Best regards
Traclet Sébastien
The warm cap is the traditional model for locomotive drivers.
If the model does not fit, it is of course possible to exchange it.
We have caps either gavroche or Irish which are wider.
As for the size, did you check it with an andrometric?
It is possible once again to exchange it.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Rating: 3 out of 5
Beautiful hat but a 2-month delay to receive it...
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P
Rating: 3 out of 5
Very fast and careful shipping. Large selection. The only downside: the cotton beanie article is smaller than expected for a 'one size fits all'. The photograph of the article worn is not realistic on an 'adult head'; the beanie is neither as large nor as stretchy as it appears in the photo.
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F
Rating: 1 out of 5
I have never received my order
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Rating: 3 out of 5
a bit light and not very warm., the waterproofing has not yet been tested.
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J
Rating: 1 out of 5
Very good quality.
Sales and after-sales service deplorable.
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Sales and after-sales service deplorable.
Response from Chapellerie Traclet
Hello
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
J
Rating: 1 out of 5
The order has not arrived
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Response from Chapellerie Traclet
Good morning
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
M
Rating: 3 out of 5
Average quality. Returns are at your expense
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F
Rating: 3 out of 5
I received an item that was not the correct product for a first order, I am disappointed so I requested a refund
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H
Rating: 3 out of 5
The delivery went well, fast and the relay point is next to my house.
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Y
Rating: 1 out of 5
I had ordered 2 long night caps, one black and one white, for my son for Christmas. He received a short cap and a long cap. After reporting it by email and phone, I was told they would correct this mistake by sending the long cap with a return slip for the short cap. We are soon in February and my son has received nothing. He even went to the Post Office to ask. Nothing and no news from Traclet despite my phone call saying that my son has received nothing.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 3 out of 5
Simply that I did not receive the notice regarding the availability of my package. I went there just in case, to be told that it had arrived.
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