Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 3 stars

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B
Boualem C.
Rating: 3 out of 5
following a purchase from 21/12/2024
Despite the endless forms to fill out at Colissimo, still no code and still no gift! Thank you for taking action. Best regards
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Hugues A.
Rating: 1 out of 5
following a purchase from 15/12/2024
Very bad. I still have not received my cap
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Response from Chapellerie Traclet
Hello
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Yann C.
Rating: 1 out of 5
following a purchase from 23/12/2024
I still have not received the order, so for now I am not satisfied, could you tell me when the delivery will be made
Thank you
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Response from Chapellerie Traclet
Hello
The colissimo tracking sent by email 9m00656979880
Indicates that your package has been waiting for you since January 9 at the relay point chosen during the order.
Remaining at your disposal
Best regards
Traclet Sébastien
K
Kathey W.
Rating: 1 out of 5
following a purchase from 16/12/2024
I still have not received the hat and it has been nearly a month
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Response from Chapellerie Traclet
Dear
Normally, you will receive your order next week.
You can track your parcel with the link
https://www.laposte.fr/outils/suivre-vos-envois?code=EY918751146FR
Regards
Traclet
A
Alban D.
Rating: 1 out of 5
following a purchase from 04/01/2025
Delivery not made, unreadable address.
Return of the package to the warehouse.
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking cf573077525fr
According to this tracking, the delivery address is incomplete.
Did you receive the link from the post office to complete the address we had?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Antoine R.
Rating: 3 out of 5
following a purchase from 16/12/2024
No idea, still nothing received...
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Francois P.
Rating: 3 out of 5
following a purchase from 23/12/2024
Moderately satisfied. I wear size 56, I have a hat size 57. It floats when I shake my head. The same one bought from one of your competitors is thicker and is the requested size.
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E
Elsa D.
Rating: 3 out of 5
following a purchase from 22/11/2024
Order tracking is not optimal
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Jose A.
Rating: 1 out of 5
following a purchase from 23/12/2024
None, I have not received my purchases
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order was placed on the evening of the 23rd and sent the next day under the DPD tracking you chose among our carriers
https://trace.dpd.fr/fr/trace/10714000353683
Shipped Armada Levell 24/12/2024 18:03:03
Payment made 23/12/2024 19:23:41
According to this tracking, the package will be delivered today.
A complaint has been made to DPD.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
M
Muriel A.
Rating: 3 out of 5
following a purchase from 14/12/2024
Beautiful quality chapka but received after the holidays!!!! When I placed the order, nothing was specified regarding the availability of the product... Size a bit tight...
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Alfons G.
Rating: 1 out of 5
following a purchase from 18/12/2024
I have not received my shipment for 11 days. Unfortunately disappointing
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control.
Indeed, the order was sent on the 19th under the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CM264975632FR
Shipped Armada Levell 19/12/2024 18:04:28
Payment made 18/12/2024 19:23:40
We have just made a complaint to colissimo who will do what is necessary with DPD to deliver it to you quickly.
We are also sending you the DPD tracking which is the carrier in Germany guaranteeing quality German deliveries.
Thank you for your understanding.
Best regards
Traclet Sébastien
S
Steeve D.
Rating: 1 out of 5
following a purchase from 17/12/2024
No news of my package ordered 10 days before Christmas, missed gift... still nothing received.. and no response from customer service... I do not recommend
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Response from Chapellerie Traclet
Hello
Please excuse us. To which email
Did you send a message because we have not received any message requesting tracking.
Here is the colissimo tracking that we had sent you
According to the tracking, it will be delivered to you tomorrow.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A88728337073
A complaint will be made tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Y
Yves P.
Rating: 3 out of 5
following a purchase from 10/12/2024
Dissatisfaction related to delivery, see below.
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Aurélien C.
Rating: 1 out of 5
following a purchase from 16/12/2024
I did not receive the correct item in the package. I am therefore particularly unhappy with the lack of attention given to the order. The order slip included in the package clearly mentions the desired item, but the cap received does not match. There is therefore an error in the preparation of the order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
Please send us a photo of the item received at [email protected]
We will proceed to send the correct cap with a return slip.
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jean-François N.
Rating: 3 out of 5
following a purchase from 30/11/2024
Difficult site to navigate. A better fluidity would be welcome.
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Álvaro R.
Rating: 3 out of 5
following a purchase from 14/12/2024
The delivery took longer than expected. It was assured that the delivery would arrive within 48 or 72 hours, but it arrived on the sixth day
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C
Catherine L.
Rating: 3 out of 5
following a purchase from 15/12/2024
Shipping error, fortunately the customer service is responsive
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Michael C.
Rating: 3 out of 5
following a purchase from 10/12/2024
Good choice
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Luc L.
Rating: 3 out of 5
following a purchase from 09/12/2024
Here is what I can tell you about my purchase. I ordered a navy blue headband Haute Savoie that I received according to this order but the hat was supposed to be navy blue with Haute Savoie embroidery as well but I received a white hat. I will keep it to give as a gift but I regret this mistake.
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C
Codou M.
Rating: 1 out of 5
following a purchase from 30/11/2024
When I wanted to make my complaint regarding the ordered berets whose colors do not match the one that was chosen. The person on the phone was very unpleasant.
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Response from Chapellerie Traclet
Hello
Please excuse us if we did not respond favorably and correctly to your call.
You can send us your request by email as we asked you because for everyone the colors can have a variant
[email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
M
Mariia N.
Rating: 1 out of 5
following a purchase from 29/11/2024
I still have not received my order (made November 29th), and have no information regarding it. I have written an email to chapelerie and didn’t receive an adequate response.
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Response from Chapellerie Traclet
Dear
We send you information by mail and Chronopost sends us a tracking number.
You didn't receive it?
Regards
Traclet
P
Patrick O.
Rating: 1 out of 5
following a purchase from 06/12/2024
The hat is not foldable contrary to the description: "Foldable Panama Fedora Hat". False advertising. I contacted the company: no arrangement was proposed to me. To be avoided!
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Response from Chapellerie Traclet
Hello
Sorry if there was a model error.
I did not receive any return email or phone call.
Please contact us at 04 77 71 40 58
Remaining at your disposal
Best regards
Traclet Sébastien
R
Roger M.
Rating: 3 out of 5
following a purchase from 27/11/2024
The presentation photos on the site do not show that the underside of the brim is dark khaki. Too bad, I probably wouldn't have chosen this model if I had known about this particularity
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Timothee M.
Rating: 1 out of 5
following a purchase from 03/12/2024
I still have not received my package even though it was supposed to arrive on December 7th. Can you help me?
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Response from Chapellerie Traclet
Hello
We have just made a complaint about the tracking of your order.
9H00217617855
Have you checked your post office because for a week many packages have not been scanned and are already at the post office.
The complaint has been made and the post office should get back to you.
Best regards
Traclet Sébastien
F
Felix A.
Rating: 3 out of 5
following a purchase from 30/11/2024
Nothing to report and in accordance with commitments
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Anne W.
Rating: 1 out of 5
following a purchase from 02/12/2024
I received the goods twice, had to pay twice, and now cannot return for free. I did NOT order twice (it was according to the system the same item within 2 minutes...)
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Response from Chapellerie Traclet
330576 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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330574 02/12/2024 Viva.com | Smart Checkout Shipped 1 27.99 €
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Good morning
Sorry, the error does not come from us, as these two order numbers show, we had two orders and two payments. Therefore, two were shipped. The error is not ours, but yours, who placed two orders. Furthermore, we asked you to refuse the second package to avoid shipping costs. For an error that does not originate from us, we cannot take responsibility, especially since it also incurs refund fees for us.
We remain at your disposal.
Sincerely
Traclet
J
Jean T.
Rating: 1 out of 5
following a purchase from 25/11/2024
Very very bad after-sales service
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Response from Chapellerie Traclet
Hello
Please excuse us.
Thank you for indicating the issue encountered so we can rectify our error.
We can be reached at 0477714058
Or direct email [email protected]
Best regards
Traclet Sébastien
O
Oceane W.
Rating: 3 out of 5
following a purchase from 01/12/2024
Quality item but disappointed upon receipt as it does not match the order. Quick response from customer service stating that the item in question was no longer available and immediate change of the webpage but too late for me.
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Barberi B.
Rating: 3 out of 5
following a purchase from 10/09/2024
Delivery times longer than those announced. Poorly fixed hat for a €400 hat.
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F
Françis G.
Rating: 3 out of 5
following a purchase from 30/11/2024
Duckbill cap S/M - 54-57 cm. (+) Very interesting price / Good material composition. (-) Only if your head circumference is 56,57cm. If not, then get yourself another headgear that fits your exact head size because this one is not adjustable!
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S
Sandra R.
Rating: 1 out of 5
following a purchase from 28/11/2024
Delivery delay, package still not received for over 2 weeks
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Response from Chapellerie Traclet
Hello
The order left our premises on Friday, November 29 under the colissimo tracking.
9M00625348907
We have just made a complaint because this delay is beyond our control.
The post office should get back to you to give you the delivery date following our complaint number 241206122851.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Alain H.
Rating: 1 out of 5
following a purchase from 29/11/2024
The Colissimo package order No. 9M00627306417 arrived in a pitiful state.
Please retrieve the package and refund me the amount of 129€
The package is being returned
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as our packages are made to deliver our hats in good condition like our customers who come to our hat shop in Roanne.
According to the tracking, the package has not yet been delivered to you.
Did you refuse the package?
Remaining at your disposal at 0477714058.
Best regards
Traclet Sébastien
M
Maurice L.
Rating: 3 out of 5
following a purchase from 26/11/2024
The size of the beret is good, the quality seems satisfactory but the hat itself lacks volume
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Sylvie B.
Rating: 3 out of 5
following a purchase from 13/11/2024
Hello, Delivery service to be reviewed.
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F
Françoise G.
Rating: 1 out of 5
following a purchase from 17/11/2024
Still have not received my order...
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience beyond our control as the order left on November 18, we have the colissimo tracking 9H00195637784
A complaint has been made today following your message on ravi verify.
According to the tracking, the package is at your post office.
Package available at the post office chosen by the recipient. To be picked up within 10 working days upon presentation of an identity document and the withdrawal slip.
Post Office SAINT JEAN D ANGELY - 17400
Remaining at your disposal
Best regards
Traclet Sébastien
C
Catherine C.
Rating: 1 out of 5
following a purchase from 15/11/2024
The hat has still not been delivered!
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Response from Chapellerie Traclet
Hello
Following your email this morning at 6:55, a complaint has been made this morning with the following references
Request No. 241125012913 - Package not delivered - for package No.
9H00191588813
has been forwarded to Customer Service.
It will be handled by our Customer Service as soon as possible.
As indicated in the message, the post office will give you more information about the delivery.
Please excuse us for this inconvenience beyond our control.
Best regards
Traclet Sébastien
N
Nicole F.
Rating: 3 out of 5
following a purchase from 10/11/2024
I explain further down why I rate it as 'average'
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Florence F.
Rating: 1 out of 5
following a purchase from 24/10/2024
Received hat not conforming to the size noted on the hat (size 55).
The hat is very small.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
What size do you wear in centimeters?
How did you verify the size of the hat?
It is certainly possible to exchange it if it is too small.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Corine L.
Rating: 3 out of 5
following a purchase from 07/11/2024
One size for this toque = way too tight for my poor head and my ears!!! If you have a trick to enlarge the hat, I am interested. Other than that (but it's VERY important), it is pretty and warm. I think I will give it as a gift...
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Luca M.
Rating: 1 out of 5
following a purchase from 03/11/2024
I would give ZERO, but unfortunately that is not possible, you are horrible!!!! You received the payment but I received nothing.
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Response from Chapellerie Traclet
Hello
I do not understand your review since you have not yet received the product.
We will take the necessary steps tomorrow as today, November 11, is a holiday.
According to the tracking, the package was presented on Friday and will be presented again today.
Below is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=CF557595835FR
Remaining at your disposal
Best regards
Traclet Sébastien
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