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Rating: 3 out of 5
Disappointing product
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 3 stars
Reset filtersS
Rating: 3 out of 5
The photo of the cap on the site shows 8 sectors of equivalent color. The delivered cap includes 2 panels of different colors (placed symmetrically, certainly, but not nice at all according to my tastes)
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'
Rating: 1 out of 5
Package arrived late, damaged and the seller still refuses the refund!
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Response from Chapellerie Traclet
Hello
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
At no time did we refuse.
We only asked for a claim from you with the post office.
Indeed, the package arrived damaged, and at no time did we refuse to refund the order.
We simply asked you, as everyone does, to make a claim with Colissimo.
Indeed, if you accept a damaged package, Colissimo does not refund anything.
Therefore, we asked you to proceed with the claim process.
If we accept a package in that state, we, as well as you, cannot make a claim for a refund.
Our packages are made to transport hats, and in cases where they are crushed by heavy packages, it is normal for them to be crushed even if they are made to resist.
Thank you for making the requested claims.
Thank you for your understanding.
Remaining at your disposal
Best regards
Traclet Sébastien
C
Rating: 3 out of 5
Order delivered very late, which is a shame, it was for a birthday. Very nice items
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T
Rating: 3 out of 5
The received package was damaged, hat partially flattened, fortunately it is a 'crushable' model
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D
Rating: 1 out of 5
Does not exactly match the photo on the site, return of the order at my expense
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected] so we can take the necessary steps if we made a mistake.
Best regards
Traclet Sébastien
D
Rating: 3 out of 5
Hello. I have already ordered size 60 hats in the past and this one is too big... I am returning it.
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P
Rating: 1 out of 5
Damaged item
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
Please excuse us for this issue encountered with your order.
Thank you for simply sending us a photo at [email protected] with the reference of your order and we will proceed with its exchange.
Remaining at your disposal
Best regards
Traclet Sébastien.
J
Rating: 3 out of 5
impossible to find on the site the oil to maintain an oiled cotton hat, I am very disappointed because to maintain my hat
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R
Rating: 3 out of 5
When the delivery time is long, it would be important to regularly reassure the customer about the situation, for example by sending an email once a week.
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F
Rating: 3 out of 5
A review was requested before receiving the product. Delivery a bit long.
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N
Rating: 3 out of 5
Xxxx
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H
Rating: 3 out of 5
The 'Head Reducer' arrived in two days. A small strip of soft fabric surrounding foam. The installation is not obvious even with the video that does not cover all situations. Product reducing the hat size by 1.5 pt, effective therefore, but tricky with double-sided tape. Personally, I had the band sewn. Count 15€ with shipping.
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J
Rating: 3 out of 5
The cap is poorly represented in the photo, it's a shame. Taking several angles would be a good idea.
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G
Rating: 3 out of 5
Too long wait, dull color
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J
Rating: 3 out of 5
The site is fine for ordering different hats.
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Y
Rating: 1 out of 5
I ordered 2 pseudo berets from the brand Le Béret Français, whose very thin thickness does not match the photo description.
All packed in an old bag straight out of a
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All packed in an old bag straight out of a
Response from Chapellerie Traclet
Hello
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for sending us a photo at [email protected]
To verify that you received the correct berets.
Indeed, the quality of the berets from the brand Le Béret Français is recognized.
We therefore need to verify, and if that is the case, we will escalate the information that you are not satisfied.
Finally, for the packaging when sending two berets, we put them in new bubble envelopes.
If the packaging has an issue upon receipt, please refuse the package to make the claims with the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 1 out of 5
Nice item, but delivery was way too slow, 6 weeks after the order!???
This is not serious!
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This is not serious!
Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay, but unfortunately, the manufacturing being on vacation in August, we could only have them by the end of September.
We hope that the hats give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 3 out of 5
Deadline respected.
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S
Rating: 3 out of 5
Disappointed by the quality
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J
Rating: 3 out of 5
I regret that the chapka is not made in France by your workshop
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J
Rating: 3 out of 5
I thought I would be delivered sooner than that. And I also thought I had settled everything for my order, I had to pay customs duties again, I find it a bit too much in taxes. The package is perfect.
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D
Rating: 3 out of 5
Delivery: forgotten and paid. I had to remind the supplier that the shipment had not taken place
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P
Rating: 3 out of 5
Nothing to complain about the site itself. I have something to say about the size of the received products which are too small. This is the second time this has happened. The first time it was a gift that was given to me - a winter cap in size 63 - which corresponded at most to size 61. Therefore, I never wore it. This time I ordered a cap - Le Coteau - supposedly size 64 and it measures 61.5. The second - flat cap Brit cotton - is an XXL which, according to the size chart on the Traclet site, should go up to 63. It also measures 61.5 cm.
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M
Rating: 3 out of 5
Rather satisfied, very good responsiveness in message exchanges
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G
Rating: 3 out of 5
Good, fast delivery and well-protected item, unfortunately the quality of the caps decreases a bit over time, irregularities in shapes, fabrics, cuts, etc...
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S
Rating: 3 out of 5
Perfect delivery. The product a bit disappointing. Closer to a costume than expected.
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C
Rating: 3 out of 5
Price and quality of the panama correct, except the name is placed on the ribbon outside while I thought the personalization was inside. Too bad. And the ribbon is neither sewn nor glued, it is not nice at all.
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C
Rating: 3 out of 5
Nothing to report.
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Y
Rating: 1 out of 5
Lack of communication
Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
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Delivery delay that only occurs after irritated emails, and delivery the next day out of anger
D
Rating: 1 out of 5
I returned the item ordered by mistake, no refund, scam site, do not order at all.
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Response from Chapellerie Traclet
Hello
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
We sent you several messages on August 26 following the return of the package without any information. Only that you had not picked up the package.
However, apart from this message on the review, no message was received by us beforehand.
The refund was therefore made today, September 2, 2024.
Remaining at your disposal
Best regards
Traclet Sébastien
V
Rating: 3 out of 5
Difficult to find returns
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A
Rating: 3 out of 5
It's a beautiful hat, but the braid is not at all the same and very wide, and very shiny, I wanted to use it for re-enactment but it won't work in its current state. Regarding size, I have already ordered an identical tricorn on the site, but the size is wider this time, without being excessively different.
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Y
Rating: 1 out of 5
Beautiful product but beware, no response for a product return. This is not the right size
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Response from Chapellerie Traclet
Hello
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
It is of course possible to exchange for a different size if the one received does not fit.
Here is the link to make an exchange on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Sorry, but on our side, we did not receive an email from you.
Remaining at your disposal
Best regards
Traclet Sébastien
R
Rating: 1 out of 5
This is terrible, especially the beret which is very poorly sized, and I know what I'm talking about, I've been wearing them for 15 years
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Response from Chapellerie Traclet
Hello
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
What is the sizing issue encountered with the Basque beret? Is it too big or too small?
You ordered other items in size XL, does that size suit you?
Remaining at your disposal to find a solution for the Basque beret that does not fit.
Best regards
Traclet Sébastien
F
Rating: 3 out of 5
I thought I was buying a Canadian product while it is made in China and I find it really expensive for a Chinese product as well as complicated to register for a lifetime warranty, I gave up on it
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P
Rating: 1 out of 5
I ordered a hat in size 56, I received a hat much larger, at least size 58, and customer service did not want to cover the return shipping costs.
I am very disappointed by this attitude, unworthy of good commercial service!!!
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I am very disappointed by this attitude, unworthy of good commercial service!!!
Response from Chapellerie Traclet
Hello
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
If there is a sizing issue, please send us a photo at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
S
Rating: 1 out of 5
Hi, it was the right size but it was dirty underneath
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Response from Chapellerie Traclet
Hello, please excuse us if there was an issue during storage. Can you send us a photo of the item received so we can implement measures to prevent this from happening again.
Best regards
Traclet Sébastien
Best regards
Traclet Sébastien
G
Rating: 3 out of 5
Delivery was done correctly. Elegant hat.
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H
Rating: 3 out of 5
My hat arrived very wrinkled. I don't know how to recover it. Disappointed with the packaging!!!!
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