Customer reviews of Chapellerie Traclet

It is too big, I have to put several wedges in the circumference.

Order received very late. Almost 3 months instead of the 15 days planned. However, the product remains compliant.

This is my third order with this merchant. The first two in 2024 went very well: advisor accessible by phone, good responsiveness, attentive service (request for slight enlargement). This year, no more phone contact, an express request for fast delivery (travel abroad), order placed on a Monday, shipping done THURSDAY despite my reiterated request and a promise. Disappointment. I maintain 3 stars for the site and the product.

Hat too big. Cut not great. Color not compliant (too dark brown and not red).

Hello, I wrote you an email on September 11, six days ago, in which I explained the problem, but I have not yet received a response. Below, I am attaching the text of the email. Hello, I bought from your online store the hat 7765-78771, order number LSXYMQLAE September 5, 2026, but I received the model 2642. The photo on your website is also different, as you can see in the attached photos. Although it is only slightly different, it is precisely for these small details that I chose to buy it from your site, even though it was more expensive than on other online stores. Moreover, the hat was protected for shipping by a simple thin plastic bag and it arrived a bit wrinkled and slightly stained. Finally, I take this opportunity to point out that your site indicates that shipping is free from 90 € of purchase, without further precision or exception, but I had to pay 5 € even though the hat cost 110 €. Please let me know the procedure to return this item and receive the Sweet Seduction hat that I ordered, without decoration on top and with more decoration under the brim. Sincerely, Mirco Ricci

The navy blue hat is okay, the gray one is a bit small

Article announced with a 5-6 week delay, received after 3 and a half months and I think because I made a complaint. Otherwise, the item is in accordance with the description.

Very good bob but the size XXL is a bit tight... I wear size 62 and I find it a bit tight on my head... too bad

A lot of waiting,... and the result is not at all up to the quality one can expect for such a price. I am very disappointed.

First shipment very good. But I am returning a beret that is too large size 62 for a size 61 and I receive again a size 62

missing a hat,

The Stetson cap, I expected leather, not suede or nubuck, the hat has a slight defect on the alignment of the eyelets on the left, but surprised by the metallic insert to keep its shape and good leather as expected. Satisfied with my order overall, and see you later for another.

Hello the scarf was a bit too white for my taste, it's not easy by photo ...

I am disappointed the hat is too high I will not wear it

Having ordered a few flat caps, this is the first time I am disappointed with the product, not the color seen in the catalog at purchase.

Speed of shipping, product conforms to the description but the label was cut so you can see the cut white label on the green visor, it's not a nice finish, especially for a gift.

I received the package, but more than a month after the order. The delivery time was initially announced as 2 weeks. I never received a message saying that the package was delayed or anything. I had to contact customer service several times myself.

I have bought the same hat several times with the same reference. These hats were made of cotton. The one I received is made of mixed fabric (70% cotton) and much lighter than the previous ones. Disappointment!

The hat I received did come quickly and the shipping was cheaper than expected. Only big problem, and it is a big one, the hat IS NOT Kangol like was advertised. It is a different brand. I will keep the hat I was sent anyway as I like it and it would be a pain to send back. In future, if you advertise Kangol, sell Kangol.

one size fits all! But for small heads. An adjustment at the back of the hat would have been welcome. + a long delivery (after complaint).

The hat is pretty but it is soft and fragile. I expected a rigid weave that holds.

The size of the hat is a bit too big but it's impossible to use one of the adhesive strips because then it's impossible to wear the hat. But also for a hat designed for even hotter regions than others? Today it seems incredible this hat is very thick, warm and its color does not help the problem. Good luck!

I was very excited about the idea of ordering from this site, but my experience was very disappointing. First disappointment: an essential element regarding the hat is buried in the description. It is stated that it does not sink on the head but simply rests on it and is held in place by the tie. I did not see this when I ordered and the hat did not meet my expectations at all. I then wanted to exercise my right of withdrawal. The product sheet states that 'no exchange or refund is possible', which is particularly discouraging. After contacting customer service, my return was finally accepted, which shows that this mention is at least misleading. The return procedure is also unnecessarily complicated: you have to request authorization to return the item, wait for validation, print a first document received by email, then go to the FAQ to find a second form to print, complete and sign by hand before slipping it into the package. Nothing is simple or intuitive. Finally, return shipping costs are entirely the responsibility of the customer. In my case, I had to pay nearly €10 to return an item that I simply tried at home. At a time when most sites offer simplified returns, this policy is very penalizing. Customer service did accept my return, but the entire purchasing and return process made me feel that everything was done to discourage customers from exercising their right of withdrawal. This is regrettable, as the products seem to be of quality.

My hat arrived much later than announced and it was too small so I didn't have time to exchange it. Very disappointed!

Very nice in the photo but the edges are not rigid so more bucket hat than hat, too bad the color is very nice.

Very disappointed... Apparently one of the items is out of stock (but not indicated when ordering). After 15 days without any news, I had to write to receive the rest of the order. Still no news of the missing item to this day... It was a gift... I had to do without...

I got the wrong hat. And after soon two weeks I still am waiting for my right hat.

The quality of the hat is much lower than what the photos suggested.

Product seems to be of quality but size choice not suitable

The product received does not match your site. There is no perforated part on the crown, the band around the crown is different from the photo, disappointed

Order received after significant delays. Moreover, the details of the item do not match the price and the company's standing. The observed finishes are catastrophic!

satisfied with the product but not with the shipping: the lockers don't work well, it took us 15 minutes for 2! ..to succeed

I did not receive my entire order

Hello, Thank you for your message regarding my order JYBLBVQAO. I am pleased to have ordered from Chapellerie Traclet — however, I have not yet received the hat to this day. Could you please check on the delivery status and provide me with an update? Thank you very much, and see you soon! Best regards, RS Field

Product not very effective

All my current hats are size 57; your 57 size is too big

Hello The hat corresponds to my needs Best regards

Awesome service, especially as I made a mistake and had to make a change of size. Prompt, polite, and effective. Thank you

I took a size S/M and even adjusting it to the smallest possible with the Velcro, it is still too big. Otherwise, the packaging and delivery times were impeccable.

The package arrived well, on time, in good condition, but the 'one size' of the hat is undersized for an adult