Customer reviews of Chapellerie Traclet

I ordered 2 hats: 1 available immediately, the other available in 15 days. Not having received the first hat about a week after my order or any information, I sent an email to Traclet. I was told that their principle was to make only one shipment but, if I wished, they could send me the available hat immediately. Concerned about the preservation of our planet, I obviously chose to wait for the 2nd hat to also be available to make only one shipment. This was done within the announced deadlines and I am very satisfied. The purpose of this review is simply to advise Traclet to inform the customer, as soon as an order like mine is placed, that the delivery will be grouped. This will avoid unnecessary questioning about the fate of their order and wasting time contacting the seller. In any case, despite this small remark, I am very satisfied with the hats (2nd order) and the services of Traclet. No hard feelings.

The hat is of good quality. However, it is a lighter brown than in the advertising photo and the one I bought last autumn from Traclet.. I am a bit disappointed because dark brown is classier.

I prefer, for the same price, to buy on this French site than elsewhere, but the browsing experience was not very conclusive.

The choice of color was not practical: the color chart offered colors that were difficult to match with the photographs (Saint Nazaire Moko hat). I had to call the online sales service to ensure that I would receive the correct color, which fortunately was the case, and the person I spoke to was friendly, attentive, and efficient. In short, they just need to improve the presentation of the color choices for this item - (and perhaps for others)

Average.

Very good for the hat. It is magnificent. But I did not like paying for the return of the previous hat that did not fit.

THE MARINE CAP HAS DEFORMED DURING TRANSPORT

Very fast delivery BUT: Order of reducer bands of two types: The 3M bands are OK, but the Traclet reducers at 9.45E were replaced by cork bands at 0.35E. Well, in the end, I solved my hat problem, but I am out 18E of my pocket.

3 hats purchased, none of the sizes are really compliant

I thought I was buying sailor berets and I received pom-poms. The site is misleading.

Good evening, the delivery is dreadful, almost a month to receive the order, plus the delivery person did not want to come up to my apartment even though my building has an elevator. I advise you to stop working with Chronopost, they are awful. I am a person with a motor disability and I had to go pick up the package 3 km from my home by taxi when they could have left the package with the building's caretaker or at the post office at the bottom of my building.

Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.

Just a small problem with the signaling of the restocking times (resolved by email)

I am still waiting for the delivery of my order which is now three weeks old... It is therefore difficult for me to give an opinion on a delivery that is still hypothetical at this time...

No doubt, Traclet offers a range of good products. So far so good - it's when you wish to return an item that the purchasing experience is less than satisfactory. Traclet offers neither free shipping nor returns. OK, fair enough. But then why make returns (in my case, an incorrectly sized, ill-fitting cap) so difficult? First, finding 'order returns' on their website took some effort. Second, they demand a special form to be filled out. Finally, an e-mail confirming a return request which the site indicates will be sent was never received. I suggest considering carefully before placing an order with this seller - I certainly will in the future.

Nothing to report on the overall service, but disappointed with the product.

Message to the parcel preparation team: Barmah hat delivered in the wrong color (I will keep it anyway). Well-packaged items and Chronopost delivery in 48 hours.

Very long delivery time. 40 days is a bit ridiculous. If the product is not in stock, it should be mentioned! With an approximate delivery time... Product description very brief, lacking detail.

Satisfied with the product, but the packaging, the bubble envelope in which the pair of gloves arrived was open, completely torn in the center.

Order date: January 11. Delivery: January 22. This is not good service for customers.

Head circumference not indicated in simple reading and no possibility to search by size.

Polar caps with an outdated look. I am disappointed. If I had seen them in real life and tried them on in a store, I would not have bought them.

The delivered hat does not match the one ordered, nothing to say about the transport.

Order placed just before Christmas, paid at the time of ordering of course, debited immediately and then no news regarding the delay. It would be wise for Traclet to maintain contact with the customer so that they know where things stand. This would prevent the customer from calling the site to get an updated delay. Apparently, there is no stock. The product received is however compliant with the order.

The site is quite well done and clear.

ORDER AND DELIVERY WELL PASSED THE QUALITY OF THE PRODUCT IS MEDIOCRE FULL OF DEFECTS ON THE SURFACE OF THE CAP FOR WHAT ??????? WHO KNOWS

Sorry disappointed with the order a product that does not correspond to the product in the photo,

Missing accessory on the hat...the feather at 300 euros for the hat is unacceptable.

Good evening.
The color of the cap received does not match that of the photo presented on the site.

Product ordered on 12/06/2023 with a delay of two weeks.
Received on 12/28/2023. I did not find customer service very responsive.
The hat seems to be of good quality, to see over time.

Correct product, however the site is not up to date regarding product availability and there is no email to inform of a longer delivery time than expected.

Order received and hat fully compliant with the description and of good quality. However, ordered on 09/11/23 with a delay announced on the site of 2 to 3 weeks, then not being able to contact you by phone while not seeing the order coming, the site then indicated on this product a wait for restocking. Effective delivery on 27/12/23! It happens but it was long ...

product arrived within the announced deadlines

Gift for Christmas.
Miki Brest sold for one size.
In fact, we realize that there is a size.
Had to tighten it as much as possible at the back.
Definitely at Traclet, there are always size problems.
I'm not sure I will order from you again.

Not always available

Site a bit confusing

Satisfaction ok.article well arrived.delivery on time.
Well sewn.
However, it is very unfortunate that there was no nice packaging. This distorted the elegance of the cap.
Point to improve

I had a problem with the payment. I was asked for a transfer that could not be made
Resolved after a phone call to you.

I had ordered the bob in 57 and you sent it to me in 55 I had to pay for shipping to exchange it

I ordered a personalized stick and nothing is engraved on the handle
It seemed to me that it was foldable and that is not the case