Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The order went well on the website. Impossible to pay for gift wrapping (Christmas) so I asked to make a gift package in the comment. Delivery received on time. Of the two beanies received, there is a model error, not the right model at all nor the color. No gift wrapping, two beanies loose in a box like an order from a big site. I would have liked to be informed by email that there was no wrapping service. The products are of good quality but I feel like I placed an order on a large 'industrial' site, disappointed with the service.
I will keep the wrong beanie, I don't want to waste my time returning it, it will be an unexpected gift for someone else.
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Response from Chapellerie Traclet
Hello
Yes, we do not do gift wrapping except in the shop, but online, we cannot manage that currently as it requires a time we do not have and we do not wish to charge for a service we cannot offer properly.
Regarding your order, we do have two items but not two beanies.
One is for a Bordeaux Polar Anushka Cloche Hat - Traclet and the other is a Pompon Beanie Zélie Marine - Le Drap.
Please let us know which one has an error so we can send you the correct product.
Remaining at your disposal and please excuse us for this error.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2023
Not practical to change the quantities,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2023
The colors of the photos are not faithful
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2023
Delay a bit long and product not exactly corresponding to the requested product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2023
Order date 05 11 2023 and delivery date 16 12 2023. One and a half months (and 2 reminder messages) to receive my order while the three hats were classified as available in the catalog. Moreover, the hats were poorly packaged and 2 were deformed, one of which is slightly misshapen. I cannot say that I am satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
Disappointed with the embroidery, it has hollows in the letters and does not look very good quality. Nevertheless, the item is correct for the price and the delivery time is quite fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2023
delivery time too long 14 days to ship is too much
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2023
The service is very good, fast and careful shipping! The hat I ordered, a Gavroche beret is very pretty, but I am disappointed that it is made in China! I ordered on your site which promotes a know-how of the Hatmaking for over a century - 1880 in Rouanne - that’s what I read about your History and so I expected a made in France product. Total disappointment when I read the label. Could I have had the same product on a dropshipping site at a cheaper price? I wonder... it’s a shame.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
The product ordered is a gift for Christmas... The box is dented... I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2023
Normal, a hat in the couture tradition
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2023
Very long delivery. Items ordered since November 29 and delivered on December 14
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2023
hat too big.
disappointed with the quality and shape. does not match the description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
Purchase made for a gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2023
The order went well except that I asked a question but I still have no answer
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2023
Site unclear
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/10/2023
delivery time too long 1 month and a half
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/11/2023
My order never came rang up and they sent it in one week
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2023
well received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2023
the delivery time, (more than a month) is really too long, and the quality of the hats is a bit disappointing. (or maybe it requires a higher price, but then it seems excessive considering what can be found locally.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2023
Pretty hat, but it doesn't look much like the pictures and the faux fur seems a bit rough. Maybe it would be good to film the items and note the quality of the faux fur based on criteria?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2023
Following the receipt of my package, I notice several finishes that are not finished (the threads are not finished, glue stains and the interior padding of the clog poorly finished)
Disappointed because the person received this package as a gift and I find it disappointing given the price.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2023
The delivery was made to a different location than specified in the order. The requested pickup point was indeed proposed in the order form. With threats to return the package if it was not picked up within 4 days.
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Response from Chapellerie Traclet
Hello
Can you tell us the address where you went to pick up your package?
Indeed, we had the address of the pickup point
CARREFOUR MARKET
ZAC DE TOULAN
56190 AMBON
and that is indeed the address noted on the delivery address today.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
I ordered 2 hats of the same size and brand. 1 model fits me well but the other is way too big. I was able to return it and get a refund. What I find abnormal is having to pay 12.00 euros for shipping to return it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/11/2023
Correct access on the site but not enough detail on sizes and confusion: the sizes of the clogs are given in 'head circumference' and the shoe size is not adapted... No problem with the shipment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2023
Very fast delivery. Navigation on the site is fine.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
The product matches the price otherwise nothing to complain about
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2023
Little responsiveness and listening.
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Response from Chapellerie Traclet
Hello
Please excuse us if we have not been proactive regarding your questions.
We hope that the beanie will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2023
NOT AT ALL SATISFIED WITH YOUR PRICES, today to get an Irish cap, you have to pay 70€, is wool disappearing?
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Response from Chapellerie Traclet
Hello
We have Irish caps starting at 30 euros made in Italy.
Then for a real one made in Ireland, they start at 70 euros.
Prices have increased significantly there since 2020.
That’s why we offer alternatives like Italian productions.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/10/2023
I have been waiting for my order for more than a month
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Response from Chapellerie Traclet
Hello
According to the tracking below
Customs fees remain to be settled.
Here is the link
https://www.laposte.fr/outils/suivre-vos-envois?code=7Q08808836210
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2023
The filters are not effective enough
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
Not received yet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2023
delivery time announced on the site not respected. I had to contact the company after 3 weeks of waiting to get information. The shipment was made quickly afterwards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2023
I was really disappointed to see that the velvet ribbon was missing around the Breton hat, not buckled does not mean that the ribbon is missing...? I paid a certain amount for a very simple hat... If by chance you could send me a ribbon I would be really grateful, if possible. Regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2023
Not very good quality but very fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
I really like the hat, the color, but in one size, I find it a bit small for me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2023
Good, but it lacks a strap in case of wind
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2023
3 to 5 weeks announced, 8 weeks in total.....could not use it for the show
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2023
the product is excellent but horror of the delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/10/2023
Damaged product
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Response from Chapellerie Traclet
Hello
Having sent the hat box, the closure was working well before shipping.
According to the photos received yesterday, the closure is broken.
Did you contact an opening on the packaging box because I made the package and tested the opening, it was working very well.
As indicated last night during our phone conversation, we are checking with the workshop if we can get the broken part.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/07/2023
Quick response and very good products
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