Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I was very surprised and disappointed by the very bright color, I thought I was ordering a mustard yellow (it appears like that on the site) and ended up with a very bright yellow that did not match the color of the costume. It would be important to specify this on the site, this is the first time I notice such a color discrepancy, I have often ordered from you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2023
I asked if the product was suitable for a head size of 57cm and for my large surface this is really very very tight. Moreover, the hook at the back of the cap is now off-center since it is stretched to the maximum. It was meant to be a gift... My son is sad. Otherwise, the product was delivered quickly and was well packaged so that it did not suffer from the inconveniences of travel. Have a good day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2023
Small problem. I had ordered a pair of BROWN suspenders, it arrived BLACK, which I do not need. The other pair, Navy, is correct. What should I do?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2023
There is a lack of color on a feather in places, delivery in a box with white paper on top and bottom, I would have appreciated a hat box, considering the price
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2023
The package still hasn't arrived. It's still on the way, since I placed the order on July 27. Of course, it's for the summer holidays. But, I believe that in the end, it will be a 'happy ending'
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Response from Chapellerie Traclet
Hello
As indicated, the 9-inch beret has a manufacturing delay and unfortunately in France in August, production is often at a standstill, which is why the beret was sent in September unlike Australia where production never stops (except for Akubra which makes hats for us in 6-8 months)
According to the tracking, the package is in the Australian network; it should not be long before it arrives.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2023
I went on the smartphone version.
The search filters are not applicable after a keyword search.
The item I received is not really the same as the one presented in the photo.
Disappointing.
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Response from Chapellerie Traclet
Hello
Thank you for your message, in the case of using the search engine, the filters cannot be used, it's true because it's not the same search system.
Finally, for the model received, please send us a photo at [email protected] to verify that the model sent is indeed the correct one.
Did you check the reference if it is indeed the same?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/09/2023
When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.
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Response from Chapellerie Traclet
Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/09/2023
Very disappointing quality of the glove
Return and refund conditions quite complicated ...
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2023
packaging destroyed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
6 weeks delay... way too long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/06/2023
The product arrived in very good condition and perfectly meets my expectations! However, I would have liked to be kept informed about stock issues and thus the significantly increased delivery time (order placed in the twenties of June, received on September 7!). When you see 2 days of delivery on the site and receive nothing without being informed of anything, it's quickly worrying. That said, your responses are quick so that makes up for it I suppose. And the product remains perfect!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2023
The top of the hat had two small stains.
Poorly wrapped? Already stained before?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
For now, I won't comment. As mentioned, I am waiting for the follow-up to this matter since I just returned the hat that was too small!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2023
Order processed quickly and delivered in a few days. The quality of the 2 purchased products disappoints me a lot.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2023
The site is easy to use, delivery is very fast and in accordance with the announcement, however, it was made on a rainy day, the box arrived wet and torn, fortunately the item is intact.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
I modified it a bit because I didn't like it too much (too stiff)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2023
The photo of the hat is very flattering compared to reality. Disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
There is a lack of a proper return service. A pre-established label for the return but if it is at the customer's expense, isn't it simpler?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2023
Navigation on the site and phone contact were good but I still haven't received the hat.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
I didn't imagine the texture to be so soft, which prevents a good fit on the head.
A bit disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2023
Complies with description
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
Quality product. The delivery conditions leave little choice and remain excessive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2023
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2023
Navigation and delivery are OK, but your comment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/07/2023
The item is compliant but the delivery was a bit disrupted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2023
I ordered 2 products specifying size 60/61 cm and one of the 2 was too small (not the requested size). My order seems quite simple though.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2023
The mobile version is not very practical. Moreover, it would be good to be able to use multiple filters during the search, including the origin of the product, the materials used, and the different attributes (waterproof, warm, etc.).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2023
I like the hat and it seems to be of good quality. But at the time of ordering, it was mentioned 1 to 2 weeks delay. In reality, it was 20 days. After 2 weeks, I asked for news about my hat via my account. No response. I called. Voicemail. No response. And the hat finally arrived almost 3 weeks after the order but at a different relay than originally planned.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2023
The hat arrived on time but I am disappointed with the quality: the flat part of the hat is actually deformed, while the package seems intact. Moreover, the headband is not functional at all: the hat does not stay tilted because the attachment is insufficient;
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2023
Delivery too long and does not respect the delivery conditions, I am waiting for my package which was supposed to be delivered on July 22 and I hope to receive my package on July 24. 6A27852657985
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Response from Chapellerie Traclet
Hello
please excuse us for this delay independent of our will since it is not us who do the delivery but the service you chose in this case the postal services by colissimo.
According to tracking 6A27852657985, the package will be delivered to you today by colissimo.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2023
The manufacturing and thus delivery time was particularly very long
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2023
Product compliant, order preparation to be reviewed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/06/2023
Delivery quite long but due to stock shortage
However, while my size is indeed 59
and I ordered the 58/59 it is too big
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2023
Easy purchase, relatively fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/06/2023
Deadline not respected compared to the announced deadline
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2023
One of the hats is not the size I ordered. A bit disappointed because I really needed it for my hikes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2023
Lack of information on order tracking. However, I appreciated that my comment on the order was taken into account. Very satisfied with the quality of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2023
Overall, I appreciate this site. But regarding this order, it is not the color I wanted. I will still keep it, but disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2023
No possibility to find the sought-after caps directly by size and available.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/05/2023
Finishing needs to be reviewed.
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