Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello, thank you for your message, can you indicate the type of explanation that is missing so we can see if we can provide them to better satisfy you. Remaining at your disposal. Best regards, Traclet Sébastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2023
Good but I had to reach out because the shipment was somewhat delayed. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
I rated it average due to the delivery delay; if I order suspenders, it's out of necessity. Otherwise, good item matching my request.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2023
See continuation
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Response from Chapellerie Traclet
Hello
Thank you for your comment but can you tell us the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2023
Site okay cool
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2023
The announced deadline of 3 weeks was largely exceeded. I had to call twice. But the responsiveness on the phone was satisfactory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2023
This is my first order on the site and I am very satisfied with the speed of shipping. The packaging was perfect and the white Carmen hat is really very pretty. However, I regret that there was no photo worn by a model on the site, as I would have liked a slightly deeper crown and I think if I had seen it worn, I would have made a different choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2023
Not the right item upon receipt but simple return procedure
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Response from Chapellerie Traclet
Hello
Please excuse us for this error, we hope that the correct product received gives you complete satisfaction.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2023
The product is impeccable but the announced delivery deadline was not respected and the handling of tracking requests left something to be desired.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
I would have liked a better-adapted packaging because one of the hats has a 'crumpled' brim.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2023
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
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Response from Chapellerie Traclet
Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/06/2023
Product conforms to my request.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
The proposed products are of limited quality, in this case, only one rather small size, the symbol is not embroidered but simply a pin held by a piece of plastic and the quality of the beret itself is rather low-end. By ordering from a French manufacturer, I expected better; it looks like a product made in Asia, certainly not at the level.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2023
Order processing is way too long. No acknowledgment of receipt of payment.
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Response from Chapellerie Traclet
Hello, we understand your impatience to receive our product, but it takes time when we do not have it in stock for our embroiderer to make it for you. For tracking and payment emails, it was sent to your email: Payment accepted 28/05/2023 13:32:51. We hope the product gives you complete satisfaction. Remaining at your disposal. Best regards, Traclet Sébastien.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
Hat below expected quality. Difficulties in finding the return protocol on the platform from my client area
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Response from Chapellerie Traclet
Hello
The quality of the Brixton hat is made of wool felt, then we have all qualities ranging from wool felt to rabbit fur without forgetting beaver fur...
What quality do you want?
Finally, regarding returns, the procedure is indicated on all our pages at the top return form as well as at the bottom of each page.
Here is the link on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2023
The 'plastic' look of the hat is not very classy; I expected a fabric hat..
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
The choice of delivery location, which was very important to me, is very complicated to make on the site. After some trial and error, I finally found the store where I absolutely wanted the delivery to be made. But I almost abandoned the order for this reason.
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Response from Chapellerie Traclet
Hello, normally the system for positioning pickup points is identical on all sites offering this service. What is the problem encountered? Once you have entered your address, the points appear on a map and you have the available pickup points. We hope that the hat gives you complete satisfaction. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Order placed over a month ago due to restocking; I can understand that, but when I send an email to inquire about this slowness (politely but firmly in the absence of any information), I receive an email the next morning informing me that my order has been shipped... I remain rather skeptical about the reason mentioned above. Obviously, communication with customers is not Traclet's strong suit; I am quite disappointed, which motivates my average rating.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/03/2023
Two months to be delivered and no communication about this status until I wrote a message. No commercial gesture. Very unfortunate because the products are good.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2023
Announced for Saturday the 27th but distribution on Saturday!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2023
Somewhat satisfied. Delivery times were long (no information regarding waiting time), and delivery was postponed without reason even though I had taken the day off expressly. Finally, I had to pay fees for delivery (13 euros import fees), fees that are not clearly stated when purchasing even though I am already paying delivery fees.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
Review delivery time!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/05/2023
Customer service impossible to reach. Emails without response and a phone number but no answer either. Otherwise, very good for a basic order.
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Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. Like many customers, if we are not available, you can leave us a message. Otherwise, we received an email on 22/05/23 at 11:28 AM and we replied on 22/05/23 at 11:38 AM. We have not received any other emails from you. We hope that the hat will satisfy you. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2023
Delay too long without explanation and having to call by phone not receiving emails because the address on the site is incorrect?
Information took too long to finally reach me....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2023
Order received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2023
Hello, I regret to give a mediocre review as it is presumably my fault, indeed my cap corresponds perfectly to what I wanted but it is unfortunately too big.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/05/2023
Practical, user-friendly site but the photos and descriptions presented do not fully correspond to the reality of the product when you have it in hand!!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2023
Order placed and debited the first week of April and shipped, after a follow-up more than a month later, with 2 sizes smaller. Disappointing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Model not very aesthetic and expensive. Delivery and site acceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2023
Lack of information regarding deadlines, where the order is, expected delivery date.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/04/2023
I knew what I was looking for but I didn't know the exact name, I had to scroll through all the pages to find it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2023
One question; is beige the new khaki?
When I look at the delivered hat and the one ordered, the color does not match what is announced. I was expecting a khaki hat and I discover that the inner border is khaki but the hat is beige (Tilley hâte)
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Response from Chapellerie Traclet
Hello
the ltm6 hat in khaki is khaki in color with an olive underside. The beige or natural color is a very light beige as well as the underside of the edges.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/03/2023
Comment below
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
Very thin UV protection bucket hat on top to the point of letting light through so I doubt its effectiveness. Therefore, expensive item with a very poor quality/price ratio. I will keep my old one which is much thicker.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2022
Simple to use site..!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2023
Like all sites, nothing complicated. Disappointed with my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Average finishing quality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
I hope this is an exception, but 5 months between order and delivery is way too long! That said, the welcome at the store was impeccable, and the people answering the phone calls were cordial.
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