Customer reviews of Chapellerie Traclet

Correct site, easy order, normal delivery.

Deception about the quality of the berets; they were not alpine hunter hats, see École Militaire des Chasseurs Alpins in Chamonix.

The order does not quite match my request.

Hello, 25 days for delivery is long, thank you.

Sale of an item NOT IN STOCK. Delivery time 'very long'. But, once not customary, I will remain a customer of TRACLET.
PLG.

Hello, unfortunately the product does not fit my hat I am returning it today, otherwise generally very happy with the service and the products purchased.

Perfect and fast service.

Announced delivery time 2 to 3 weeks. After 4 weeks I send an email of dissatisfaction because no news of my order. As if by miracle, barely 48 hours after my letter, this order was sent to me, my hat was 'sleeping' somewhere, if I hadn't manifested myself I might still be waiting!!
Otherwise the ordered product is compliant, I regret the lack of information regarding its maintenance: hand wash or machine? No notice or label.
La Chapellerie Traclet had accustomed me to better.

I am waiting to know, after having asked in the procedure, if I can yes or no return the item, after having asked for the size above....

I am waiting for the delivery of my ordered item, please give me news.

Too bad there is no size for the caps

I think that with the given head circumference, you should consider a larger diameter for the beret. We are not on site to try it on.

Good quality, but endless delivery time

Top quality
very long delivery for an item announced as available

No review regarding Traclet to provide for now.
Return request sent as soon as the package was received.
Reason for return in the comments.

I followed the size recommendations for a cap, but I should have probably taken my size. What bothers me is that I have to pay for the return of said headgear... we'll see how the refund is handled...

The photo on your site is not representative of the actual color. I wanted a light beige as represented in the photo and I received a camel beige. I wrote to you in this sense. For the brown, no problem there.

The hat is very successful and of good quality, but the delivery times have nothing to do with what was highlighted. I received mine at the last minute, 4 days before my wedding, even though I had ordered it 4 months ago. Thank you anyway for the product.

The size M 56-57 that I usually take is too small.

The product fits well, but unfortunately for navy blue, it looks more like black... Otherwise, beautiful hat.

The size of the beret delivered is a 57 instead of the 56 ordered (actually, I would have needed a 55).

On the site, the ribbon of the hat is black, but the one received is gray...

Good communication - Good quality of the product. Delivery 3 weeks after the order (much longer than expected). - Cap much too big despite having strictly followed the advice regarding head measurement.

We had a phone interview, during which we confirmed my order. I received one product out of the two ordered, and I won't receive the entirety of my order before my trip.

An order of 2 items without communication. We wait, we wait, and one day we notice that the product is out of stock. We contact them because they do not keep you informed, no! The items arrive... Finally, there is only one product out of the 2, and still no communication. We call. "Oh oops, I will check". Another item out of stock. Damn, when I ordered everything was available though. Refund made without offering another solution beforehand, 24 hours before Christmas, great, it was a gift obviously. A proposal arrives, a similar item but more expensive and express shipping costs waived. Well, thank goodness, I paid shipping costs on my initial order with 2 items and I only received one! In short, no commercial gesture, I do not recommend even if, once everything received and everything offered, the person is delighted!

The size is not very respected.

Fast delivery and good quality packaging. The site is not very user-friendly. It quickly becomes apparent that the requested filters are not applied! As a result, it's a bit of a hassle to find what we really want. Prices are within the norm. A bit expensive, but with enough searching, you can find cheap hats. However, I have never received a discount code.

The product is great, good value for money. But very little information about the delivery was communicated; I was left without news for nearly 2 weeks before having to fish for information to know what was happening. The exchange was complicated, but the product eventually arrived, well packaged and in line with my expectations.

Only 3 stars because my order placed on 20/12, which was supposed to be delivered in 24 to 48 hours (planned as a Christmas gift), was delivered on 26/12 and at a pickup point much further away than the one selected!!! Failed Christmas gift... Thank you Traclet!

The item does not exactly match the image on your site; it is not assembled in the same way.

It is regrettable to charge the amount of the order more than 3 weeks before delivery.

Correct

Difficult to find the dimensions of this specific reference. Otherwise, processing and delivery times are extremely satisfactory.

For a delivery to overseas territories, they could charge tax-free since customs taxes upon arrival, ending up with more shipping and tax than the price of the item.

I ordered other goods in France, and this is the first time this has happened to me.

Does not know where my package is.

I do not understand why the beret I bought, which is supposed to come from the Laulhère factory, does not bear the characteristic label in the cap nor the small verification badge on the side.

Correct delivery, but the item (women's hat) is small, and the fleece lining is only on a small part (edge), and it is in openwork knit that will let the cold through.

Not satisfied with half of my order.

My package was received torn and dirty... as for the product, there were hairs inside... WITHOUT A DOUBT A RETURNED PRODUCT THAT WAS RE-SOLD TO ME.... what hygiene!!!....