Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 2 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/11/2022
Product conforms to the description.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2022
Order on 5/11, delivery on 26/12.........
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
It is noted "made in Europe" on the site, but it is "made in RPC", that is to say made in China, and this is an important criterion for me...
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us in this case, as we have two similar models.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2022
Cap not branded compared to the photo on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2022
Received hat stained (stain removed with water) + a broken seam.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience. Thank you for sending us a photo of the issues encountered with the hat at [email protected]
so we can proceed with a commercial discount.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2022
Hello, Regarding the product, nothing to say, it is very good. However, regarding customer service, there are points to review, namely: - I would have liked to be informed by email that the product I ordered was being restocked, and that I was given an approximate delivery date. Instead, I was left without news, wondering if I would receive my order before Christmas. - Not having any news, I called the company, and I spoke to someone who was borderline polite who told me that I shouldn't have called, but that I should send an email. Where is the Customer Service?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2022
Disappointed that there is no sewn label inside the berets with your company's name
that would signify 'made in France'
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2022
The cap is too small .. I need a 57 instead of a 56. And I can't reach anyone..??
Translated reviews
Response from Chapellerie Traclet
Hello
It is certainly possible to make an exchange, here is the procedure to do it directly on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Otherwise, we can be reached at 0477714058.
There is an answering machine if we are already with clients.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2022
The site is not very operational. For example, I select 'Women' and I end up with lots of mixed men's headgear. The selection does not work and this is true regardless of the selection. It's very regrettable and wastes a lot of time. Needs improvement+++
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2022
Hello,
For this type of product, I expected French manufacturing.
Disappointed for a beret: expensive for 'made in Taiwan'.
Translated reviews
Response from Chapellerie Traclet
Hello
We are also disappointed with this comment.
Indeed, the information is clearly stated on the product sheet of this Kangol cap that it is made in Taiwan.
https://www.chapellerie-traclet.com/fr/kangol/213-caquette-wool-504-camel-kangol.html
If you want a cap made in France, we also have some, here is the link on our site
https://www.chapellerie-traclet.com/fr/casquette/16497-casquette-beret-laine-pau-camel-laulhere.html
It is certainly possible to exchange it if you want a cap made in France.
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2022
Product as described but announced delay of 15 days vs actual delay of 6.5 weeks.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2022
the beret is really small even though it is a one size fits all
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/11/2022
The order confirmation took quite a long time.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2022
The website is quite average but some hats are very very beautiful
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for your message, can you tell us what you mean by a quite average website? What can we improve to make the site better?
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
There are not enough photos with the hat on real heads and not just one person. I know it's work!!
Translated reviews
Response from Chapellerie Traclet
Hello
Yes, we are looking into being able to show each hat or cap worn.
If you need a worn photo at the moment, it is possible. For that, please let us know the reference(s) you would like so we can take the photos.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
The package is a Christmas gift, so comments could be after these dates and festive events
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/11/2022
Product advertised as being from the Stetson brand on the site, however this is not the case (Lierys, linked to Stetson but not a Stetson), response from customer service to my request for explanation: indeed it is an error on the page, but we cannot change the brand on the cap... effective analysis to say the least.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/11/2022
Fast delivery! Products conform but really large compared to the size indicated, be careful! Return of the product for me..
Translated reviews
Response from Chapellerie Traclet
Hello
The Mr. Mitchell Duckbill Cap Navy Blue- Barts has an adjustment system at the back under the large inner grain that allows it to fit well on a head size of 56 if it is a bit large.
Were you able to adjust it?
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2022
Item received too small despite the size indication matching the measurements on the site.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Well a bit disappointed the photo on the site is not contractual as the shape of the beret in the photo is not the same received, in the photo the beret is flat cap shaped and received a round beret
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
Order and delivery were quick except the color is not the right one...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The 2 hats delivered are very good but the delivery was not made to the requested pickup point (in Golfe-Juan) but to a pickup point several km away (in Juan-les-Pins).
That's regrettable!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2022
Very fast delivery, but I would have thought, given the price of the cap, that it would be placed in a box with the brand name rather than just simple tissue paper. It's a bit mediocre for a gift.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2022
City sport cap that could be more comfortable (leaves a mark on the forehead, not because of a too small size but due to average quality manufacturing). The forehead is in contact with a bulge, whereas a band would be preferable. Sturdy, top material.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2022
Order and delivery without problems but the return was supposed to be free if paid by Paypal but in fact Paypal does not refund anything and you have to fight for the return organization!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2022
Mixed review. I expected better quality products when addressing a hat maker. Despite the label, I doubt that the berets are made by them (not least because of the cut plastic tag I found a piece of in the fabric) so I found the price a bit high once the items were received.
Nothing to say about the chemo turbans, the prices are more or less the same everywhere.
My order was sent very late, but customer service responded extremely quickly when I complained. However, I would have preferred them to inform me that an item would be sent later instead of finding a handwritten note in the package.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2022
The packaging leaves much to be desired
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/11/2022
no issues on that side
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2022
Hello, the hat meets my expectations, however I had chosen this model because it was specified that its manufacturing was done in Canada, unlike other models made in China.
I notice upon receipt that my hat is made in China. I am therefore disappointed. Michel G
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/09/2022
I posted a request on the contact form and received no response.
I waited a month for my delivery without any email to keep me waiting.
Too bad because the site is well stocked.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/10/2022
I ordered 2 identical beanies in 2 different colors, I received 2 different beanies, one of which does not satisfy me.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
so we can send you the correct model in the wrong color.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/11/2022
No lining in the cap which lacks structure as a result. Complicated return for refund.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/10/2022
Stetson penn
That Stetson stop having its hats made in the Czech Republic.
I have never seen such poor quality.
I have been buying Stetson for 40 years and I have never seen such a low-end fedora
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2022
Quality hat. Nice effect. However, order tracking is insufficient. Given a 2-week delay and 4 weeks later it is sent following 2 email and phone complaints. Arrived on time the day before my wedding.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2022
good except the error on the bow tie error on a product 2 black and not a red one a black
good hat
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/10/2022
Hat way too big
Translated reviews
Response from Chapellerie Traclet
Hello
in case the hat does not fit, it is certainly possible to exchange it.
remaining at your disposal.
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The filters are not refined enough.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
Excellent product, fast delivery, but out of the 2 products ordered, one did not match the order.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
error on the merchandise sent
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received item at [email protected]
so we can proceed with the correction.
remaining at your disposal
best regards
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2022
Hello.
Beanie, damaged, upon opening the package, moreover does not correspond to the display, very disappointed. I have returned the package (order number 273905) to the address TRACET impasse bardin 42300 ROANNE, with tracking. I would like a refund; Best regards.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if you encountered an issue.
It would have been much simpler to send us a photo of the received beanie indicating the problem encountered and we would have done what was necessary to send you back the beanie. Our email is [email protected]
Upon receipt, we will keep you informed.
Remaining at your disposal
best regards
Traclet Sebastien
We use cookies for audience measurement and improving user experience.