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Rating: 3 out of 5
Pleasant fabric to wear.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Hello. I ordered a black kangol beanie hat from you, as I liked it in the ad, but upon unpacking, the two eyelets at the back displeased me, so I will give it to my son. I have therefore recommended another model called black steve sailor, which you posted. I would like to hear from you regarding a cotton outdoor beige bucket hat reference 8880 size L, for which I left you my email. Thank you in advance, and I wish you a good day. Best regards.
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A
Rating: 3 out of 5
Hello, there is an error with the item, my daughter ordered the Stetson Ref. 391 and that is not what I received.
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A
Rating: 2 out of 5
First order good nothing to say. 2nd beret too tight light blue instead of navy blue. 3rd order Night beanie useless zero
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the cotton beret, the ordered beret was in blue, if you want it in navy color it is certainly possible to exchange it for a darker color.
Regarding the night beanie, what is the issue?
Indeed, we have been selling it for a long time and we are trying to improve it if feasible.
Thank you for your feedback.
Remaining at your disposal
Best regards
Traclet Sebastien
Thank you for your comment.
For the cotton beret, the ordered beret was in blue, if you want it in navy color it is certainly possible to exchange it for a darker color.
Regarding the night beanie, what is the issue?
Indeed, we have been selling it for a long time and we are trying to improve it if feasible.
Thank you for your feedback.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 3 out of 5
serious and efficient
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A
Rating: 3 out of 5
compliant item, correct site with an enormous choice. However, despite a nice ad for free shipping from €90 (no asterisk *, nor under certain conditions), they still charge €7.
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Rating: 3 out of 5
Pleasant site and visually well-stocked; nothing to say about the quality of the delivery, particularly fast. However, the delivered items are less flattering than in the presentation photos on the site.
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Rating: 3 out of 5
Changing and sparse information... On the date and place of delivery
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Rating: 3 out of 5
Average
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A
Rating: 3 out of 5
The site is very good. It was after the processing of the credit card that things were less good. Firstly, no confirmation email before the follow-up. No expected delivery date given. Three weeks after payment, I sent an email asking for an idea of the delivery date, no response, but I received a shipping notice for the next day. One of the two hats arrived, very beautiful and well packaged, (maybe too small but that can be adjusted later). I still have no news about the other one and you are already asking me to leave a review, as if the order was finalized, that worries me a bit.
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A
Rating: 3 out of 5
Ad on the site for a 72-hour shipment but at the time of ordering, the delay changed to 3 weeks. Okay, that can happen. After 4 weeks, I sent an email to get news. Response within 48 hours explaining that they were sorry and that my order had been shipped. Indeed received in 24 hours by chronopost. I think that if I hadn't written, they would have forgotten my order. Or coincidence??
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Rating: 3 out of 5
ordered item very satisfactory, but delivery time too long
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Rating: 3 out of 5
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Rating: 3 out of 5
I followed the site's advice and ordered a size up from my usual size. Upon arrival, my hat is slightly too big. My usual size is only available 'on order' with no information on the delay. Delivery in 48 despite a package lost by the Post.
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A
Rating: 3 out of 5
Navigating the site seems easy and the product is of good quality. But on the site, it is written that delivery is made within a maximum of 48 hours. However, I received my package almost a week after ordering it.
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A
Rating: 2 out of 5
my opinion has already been given on the product
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Response from Chapellerie Traclet
Hello
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
thank you for your message, it is unfortunate to have such feedback. If the product does not suit you, it is certainly possible to return it. We have 3 photos showing the product, from our side at no time did we indicate that it was sewn or glued because for the garnishes to be on the beret the simplest is to glue them since we do not have these garnishes with a button to sew them.
Best regards
Traclet
A
Rating: 2 out of 5
Hello team, in fact I find that the delivery was too long, I received my order a month and a week after placing the order!!!
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Rating: 2 out of 5
Impact on the Stetson hat which is deformed, it's tiring, I had to reshape the hat. Problem in the packaging or in the delivery. Nothing to report on the tricorne.
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Response from Chapellerie Traclet
Hello, please excuse us for this inconvenience. Can you send us a photo of the issue encountered? An email with a discount for a future order will be sent to you. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
The cap is beautiful. It was supposedly sold as being linen. In fact, it is cotton, as marked on the labels. And it is not a Hatteras.
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Rating: 3 out of 5
I had a bit of trouble finding my account. I received a message inviting me to finalize my purchase (item in the cart), while I had already made my purchase and received my invoice. I wondered if I had made the same purchase twice..
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A
Rating: 3 out of 5
fast delivery. However, the package was slightly torn. Since it was a cotton beanie, the risk of deterioration was minimal.
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A
Rating: 2 out of 5
Hat that you will find on AliExpress, at half the price.
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Response from Chapellerie Traclet
Hello, sorry, according to your order it is a children's cap and not a hat. This cap is indeed as indicated made in China. However, unless mistaken, our cap is not sold on AliExpress. It is a cap made for a brand and is not resold on this marketplace. If this model does not suit you, it is of course possible to change it for another product or a refund. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 2 out of 5
Not satisfied with the order.
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Response from Chapellerie Traclet
Hello, if one of the two caps does not suit you, it is of course possible to change it or return it. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
model received conforms to the reference but size L = 58 head circumference too big waiting for exchange !!!!
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Rating: 3 out of 5
Quality of the felt below my expectations
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Rating: 3 out of 5
Still not delivered
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Rating: 3 out of 5
Deadline not respected product compliant
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Rating: 3 out of 5
Many models. However, it is a pity not to have any size in cm on the one-size models. This resulted in a return because it was far too small. Only my 12-year-old child could wear it. It is also a pity not to have staff available by phone.
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Rating: 2 out of 5
I had given 5 to my previous order because it was impeccable, now 2 (Bad). It's far from being the case for this one. My partner's hat costing over 100€ arrived with numerous defects, several threads had to be properly adjusted as well as pieces of straw.
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Response from Chapellerie Traclet
Hello, we have taken your message into account. As we have indicated since 1995 that we sell online for any issues, please send us an email with a photo of the problem with the hat along with an explanation of the issue, and we will try to find a solution. No one is perfect, but we always strive to satisfy everyone in good faith. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
Delivery offered by chronopost as an option with a significant surcharge and arrival of the product with delay. What interest!!?
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Rating: 3 out of 5
no particular opinion
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Rating: 2 out of 5
The photo and description of the hat on the website do not correspond at all to the delivered merchandise.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. Please send us a photo to [email protected]. Remaining at your disposal. Best regards, Traclet Sebastien
A
Rating: 3 out of 5
I cannot select multiple hat choices at the same time
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Rating: 3 out of 5
A lot of choices. Apparently of quality but Women's beret one size (probably XXL) so unwearable. Fortunately, I manage with sewing. A warning would have been welcome..
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Rating: 3 out of 5
The wait was long: 2 months to receive the hat.
The packaging is quite succinct, but the hat is of superb quality!
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The packaging is quite succinct, but the hat is of superb quality!
A
Rating: 3 out of 5
Hello,
I had made a comment when I placed my order, to put a foam or cork band so that the hat fits perfectly to my head size. (by the way, it is well indicated on your site to take the larger size if you are between two sizes, and to adjust with these bands.) Anyway, no band in the package. If you could send them to me, that would be perfect.
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I had made a comment when I placed my order, to put a foam or cork band so that the hat fits perfectly to my head size. (by the way, it is well indicated on your site to take the larger size if you are between two sizes, and to adjust with these bands.) Anyway, no band in the package. If you could send them to me, that would be perfect.
A
Rating: 3 out of 5
Be careful with the regular updating of the list of collection points offered on the Traclet site: the relay point for receiving the package found on the Traclet site no longer existed. I had to choose another one. Aside from this slight inconvenience, everything was perfectly handled within a controlled timeframe.
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Rating: 3 out of 5
no particular issues on your site
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Rating: 3 out of 5
too long delay between order and delivery
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Rating: 3 out of 5
Everything would have been fine if the sizes of the caps were correct, on the two caps that are size 57, the Camaret is correct, but the Benodet is well marked 57, but for me it is size 58 because it is loose, so please review this with your manufacturers.
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