Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Order placed for delivery in 24 hours.
The delivery was supposed to take place on Thursday and the order was delivered on Saturday by Chronopost.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2022
Delay on the order, without explanation. No information on the shipment.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay, the straw hat took longer to manufacture. Normally, an email regarding the manufacturing delay was sent as well as the day of the order's shipment. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Order without issue but despite measuring the head circumference at 56, the size of the delivered hat is unfortunately too small. I use it because I have no choice due to leaving for vacation, but the Large model seems unsuitable. Given the price, I admit my disappointment. My forehead is marked after wearing it even for a few minutes. Disappointing.
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Response from Chapellerie Traclet
Hello, there is definitely an issue, size L corresponds to a head circumference of 58/59 cm. Did you follow our size guide to measure your head circumference? https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2022
Satisfied delivery on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2022
items often unavailable and random sizes
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
Mixed feelings about this item
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
I like the hat (quality) but it wasn't really what I wanted, and moreover the brown is very dark.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
Item as described, delivery time not respected, delivery information incorrect...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2022
Regarding the use of the site up to the order, nothing to say, everything went well. The ordered product is of quality, now let's see how it performs in use.
The only issue in the process is the delivery by COLISSIMO. Still as catastrophic, like this company. I was almost lucky to have received my package. This is certainly the only point that will make me hesitate to order from Traclet in the future unfortunately. Unless another option allows for home delivery...
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Response from Chapellerie Traclet
Hello
thank you for your message.
Yes we also offer delivery to your home with or without signature.
best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Hat damaged on one side
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Funny management of relationships!
Pay and learn that the product is not available!
Finally delivered a few days later without any information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/06/2022
The French colonial helmet in large size is much smaller than expected. I bought this colonial helmet which is described as adjustable for sizes 60-64. My head measures 61.5 cm, but even in its widest position, it is too tight for me. To end on a positive note: the hat was delivered quickly.
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Response from Chapellerie Traclet
Hello, for this model, normally the indicated size is BH and fits well for sizes 60-64 cm. What is the size indicated inside? Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2022
Super fast shipping but the hat received did not have the ribbon seen in the photo on the site and is a bit larger than announced
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2022
It's too long to receive the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2022
Non-respect of the initial delivery deadline. However, very beautiful quality product.. which makes an impression
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2022
Delivery on time but packaging too small so hat with creases and slightly deformed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
Order taking without problem, but once it's done, you announce that there is a stock shortage, without giving a delivery time and you charge the credit card. Not very correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Fundamentally disappointed not to find your hat in local hat shops or at summer markets, and having to order it online with all the precariousness of Ubers and transport that this generates. A cost that explodes as a result!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2022
Quite happy with my delivery, except for the size. I took an S (head circumference 54cm), it is marked S on the label and the invoice, but the head circumference of the hat is more like an M because there is really too much margin for it to be really an S. I have other hats, all in S, my size, which fit me perfectly, while this one falls over my ears... It would be good to be able to insert adhesive bands to adjust it better. Otherwise, nothing to say, it's a beautiful hat, of quality, conforming to the photo and the order.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/04/2022
See our exchanges by email.
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Response from Chapellerie Traclet
Hello, please excuse us for this manufacturing delay. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/06/2022
The hat is relatively fragile I have already noticed a snag while I take care of it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2022
2 months to get 2 Berets
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2022
The site is well designed. The photos are pretty.
Easy navigation.
However, the fact that most products are made to order gives an impression of drop shipping.
The colors in the photos differ slightly from the received item.
Otherwise, it's great
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2022
Only 1 item out of 2 corresponds to what I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a model error. What is the reference that has an issue and what model did you receive? Can you send us a photo of the model to [email protected]? Remaining at your disposal. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/05/2022
I am often blocked by cookies and I had difficulties displaying my cart before payment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2022
the color rendering on the site is sometimes misleading compared to reality
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/05/2022
The order tracking is non-existent.
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Response from Chapellerie Traclet
Hello, thank you for your message. Please let us know the missing information for tracking. Indeed, here is the tracking of our various messages indicating the tracking of your order until its shipment. More than 4 messages have been sent ranging from payment confirmation, delays to shipping with the Colissimo tracking (see below). Remaining at your disposal to understand the shortcomings in tracking. Best regards, Traclet Sebastien. Shipped, Shipped, Armada Levell, 25/05/2022 18:00:47, Waiting for restocking, 25/05/2022 18:00:46, Waiting for restocking, 11/05/2022 18:55:07, Payment accepted, 11/05/2022 18:55:07
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2022
This is the first time I am unhappy with your site and the way the order was handled, and on top of that, I was told that the hat would be sent to me by TNT, which was not the case, and today, May 29, I still do not have it, and I am going in for surgery for a cancerous tumor on Wednesday, so after that, I will no longer need it because for 4 to 6 months I will have my head bandaged! Very disappointed!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2022
Recurring identification problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2022
Upon taking it out of the padded envelope, the product looks more like a cloth for cleaning the car than a hat to wear on the head... does not correspond to the representation on the Traclet site... at 45 euros, it's expensive.
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Response from Chapellerie Traclet
Hello, as shown in the photos of the bucket hat, the bucket is not a stretched fabric but more flexible since this bucket is not a hat that holds like the organic bucket reference 11530. https://www.chapellerie-traclet.com/fr/bob-chapeau-bucket-hat/11530-bob-organic-anti-uv.html. Remaining at your disposal to find a headgear that suits you better. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2022
the color of the cap does not match the color in the photo
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Response from Chapellerie Traclet
hello
what is the color you received?
the cap is in beige color, this photo is the one proposed by our supplier.
If this one does not suit, please indicate the color or shade you see so we can see if we can make the corrections to the army beige cap at 10 euros.
remaining at your disposal
sincerely
Traclet sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2022
Delivery times a bit too long compared to the announced forecasts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2022
Navigation not easy via mobile (not tested on PC)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2022
Too long delivery wait
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay, our manufacturer has had delays in the supply of raw materials which has caused delays in the delivery of our summer items.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2022
Payment by card has never been possible due to session expired issues with the credit agricultural despite validation in my banking app
Had to go through PayPal
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/05/2022
I received my order as expected except that a straw hat has a sewing defect (a hole) that I will try to repair
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
The return part does not work at all, it needs to be completely reviewed
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Currently, returns can be made either directly on our site or on plain paper.
With a return by post.
What are your expectations?
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2022
The cap looks nice in the photo, but awful when you open the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2022
once the payment is made, you are told that the item is not in stock, so for the 24h delivery: missed. I still got my item on time anyway.
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