Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Perfect products
Ultra fast delivery
Navigation on the site not great, improvements to be made.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
It should be specified when ordering whether the product is available immediately or if there is a delay. Do not wait until the order is placed to do so.
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your message, the delay is normally indicated in green for delivery 24/48 h and in red when there is a delay.
Then, this information is noted in the order summary and a third time, an email is sent.
remaining at your disposal
sincerely
Traclet Sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2022
Very good product.
But the delivery was a disaster. The box was completely smashed. Forced to fit into my mailbox. It's a miracle that my package was in one piece.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2022
Too long delays, necessary reminders ......
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2022
Hello, I sent you an email yesterday. The Panama was a birthday gift .... finally a real Panama. I am surprised and disappointed that the hat was not delivered with a storage box or at least a dusty bag. Likewise, I would have liked a folding instruction .... I went back to the site. It is still a quality item ....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2022
the black felt fedora hat Brompton has a cardboard look and feel unlike the chameleon hat from my last order
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/02/2022
the first model did not quite meet my expectations. There is a rod that stiffens the chapka too much. I kept it anyway. The second model was being restocked. But when it was available again, I had to claim it to receive it.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/03/2022
nothing to say
Translated reviews
Response from Chapellerie Traclet
hello
can you tell us the reasons for this rating of 2 out of 5 for this Stetson hat with a 50% discount?
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2022
Navigation a bit complicated on the site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2022
Difficult to read the offer at the beginning... You have to get used to the vision you have of your collections to find what you want
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2022
Delivery time announced of 3 weeks… exceeded by 2 months!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
Unfortunately it was too big so we are waiting to see how it goes after we returned the order
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2022
2 orders placed on the site, 2 orders not conforming to the product photos. A wide choice of hats certainly, but still, the product photos need to be updated. Too bad.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2022
It's not really what I hoped for, the beret size is too tight
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2022
Navigation on the site is quite easy but could be more relevant.
High delivery cost for a service not respected
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2022
Navigation is not very simple to find a product we've already seen.
An interface to improve for more fluidity.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
Too slow to display.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
The cane is very good except that it has some scratches that have been filled with paint of a different appearance
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2022
Product conforms and is nice.
Lack of information on delivery and long delays
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2022
It's a very nice product, only the delivered hat does not exactly match the photos of the ad for a Trilby Radcliff ref. 2428 (4 photos show a slanted straight brim at the front which is not the case here). I am even more disappointed as I have been wearing a hat of this type for 5 years.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/03/2022
The received item does not match the photo
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2022
Delivery time too long. Customs fees CHF 25.70 extra
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2022
Cap ordered on the Traclet site. The visor is thick, which is good, but the fabric is really very thin and the color does not match what is displayed on a computer (I checked it on 3 different computers in total!)
Translated reviews
Response from Chapellerie Traclet
Hello
For the visor, it is normal that it is thick because it is made of plastic. We also have caps with soft and foldable visors.
As for the color, what color do you see?
From our side, the color is indeed taupe, we have been selling it for many years and we have not had any issues with the color.
Remaining at your disposal
Sincerely
Traclet Sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/02/2022
Disappointed with the product
Translated reviews
Response from Chapellerie Traclet
hello
thank you for your message, can you tell us more about the issue encountered with this model. Do you find the cap unsuitable, size issue, fabric issue?
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2022
Products are often no longer available
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2022
Order well processed, good products but the package arrived completely 'exploded' and had to be repackaged by the carrier... too bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2022
A delivery error caused me to receive the package two weeks later. I realized it myself. Upon receipt, the item was well packaged and matched its description. When I sent messages, there were quick responses.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2022
Not satisfied, size error.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2022
Error in sending my order. In the end, a quite different product was sent to me because of stock issues, but of good quality and nice.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2022
navigation, delivery very good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
No information regarding delivery times
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
expensive for a light beanie, not very warm for a sailor's beanie
Translated reviews
Response from Chapellerie Traclet
hello
this beanie model is a short acrylic model made in France. We also offer the same model in wool made in France. Otherwise, we also have models in fleece, cashmere, as well as waterproof models. It is of course possible to change it if it does not suit.
Sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Difficulty in completing the order on the site, likely to discourage the customer. Navigation difficulties
Translated reviews
Response from Chapellerie Traclet
hello
thank you for your comment, what issues did you encounter in finalizing the order?
Where are the issues located?
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2022
Mediocre quality item.
Translated reviews
Response from Chapellerie Traclet
Hello
thank you for your comment, can you tell us more about this leather hat model at 43 euros. What is the issue encountered? Otherwise, we also offer other models of better quality leather.
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2022
there is no inflated plastic inside the hat to prevent it from deforming
average packaging.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2022
Overall good, but the purchased product is largely one size above normal. I always take hats size 62 but here it must be at least 63, if not more. Too bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2022
Of very good quality. But in two years prices have increased a lot (comparison of the same Irish cap bought in 2020 and in 2022...).
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2021
The site is not user-friendly. The information is not clear
Translated reviews
Response from Chapellerie Traclet
hello
thank you for taking the time to give us a comment.
can you tell us more about the type of information and the issues encountered for the 9-inch basque beret?
On the site, of which here is the link to the product sheet, we clearly indicate its composition, dimensions, place of production, and manufacturing time.
What elements are you missing and what issues did you encounter in ordering it?
https://www.chapellerie-traclet.com/fr/heritage-par-laulhere/411-beret-basque-9-pouces-heritage-par-laulhere.html
remaining at your disposal
sincerely
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2022
I had to rate it average because I received a different cap than the one I ordered. It is much less pretty and I don't have time to exchange it. Very disappointed for a gift I made for my husband.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français